L1 Technical Support Engineer

Value Consulting

We are looking for Technical Support Engineer with experience supporting a global company. A career with our Client provides invaluable experience in an exciting and rapidly expanding market and an opportunity to be part of a global company with numerous offices worldwide and a workforce that includes dozens of different nationalities. This role will report into the Customer Care Manager, based in Dubai.

Key Role Responsibilities

Troubleshoot and respond to customer issues and provide timely updates and resolutions to customers according to our SLA's

Monitor and troubleshoot the system alerts, escalate critical issues, and follow up with various parties through service restoration

Participate in on duty rotation during weekends and public holidays when required (once every 6-8 weeks)

Manage customers accounts and configurations Resolve product or service issues by investigating the root cause of the problems

Escalate issues to the relevant team internally / externally

Essential Experience

Minimum diploma or degree in Information Technology, Computer Science or equivalent

Strong troubleshooting and analytical skills

Excellent interpersonal skills, good communication skills in English, an additional language will be an advantage

Good attention to detail Ability to work effectively under pressure, prioritize tasks and follow processes

Demonstrate the motivation to learn new skills and technologies

Good understanding of web services, API and IP based protocols

Proficient in MS Office applications (Word, Excel).

Advanced proficiency in Excel is an advantage Preferably with Customer Service experience in a Telecommunications and IT Industry

Experience : 1 - 6 Years

No. of Openings : 2

Education : Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Sc, B.Tech/B.E

Role : Technical Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]