DPSR Consultancy Solutions

Saket, Delhi

An Air Ticketing Executive is responsible for booking airline tickets, managing reservations, handling customer queries, and ensuring smooth travel arrangements. They work with airlines, travel agencies, or airport offices using reservation systems. Key Responsibilities1. Ticket Booking & ReservationsBook domestic and international flight tickets for customersCheck seat availability, fares, and schedulesIssue, reissue, and cancel tickets as per customer requests2. Customer ServiceAssist customers with travel queries (routes, baggage, visa basics)Provide best fare options and travel solutionsHandle complaints and resolve booking issues professionally3. Fare Calculation & PricingCalculate ticket costs, discounts, and taxesInform customers about promotional offers and dealsEnsure accurate billing and payment processing4. Documentation & ComplianceVerify passenger details (name, ID, passport)Ensure compliance with airline and government regulationsMaintain records of bookings and transactions5. Use of Reservation SystemsOperate Global Distribution Systems (GDS) such as:Amadeus GDSSabre GDSGalileo GDS Required SkillsStrong communication and interpersonal skillsKnowledge of airline codes, routes, and fare rulesBasic computer proficiency and typing speedProblem-solving and customer-handling abilityAttention to detail and accuracy Educational QualificationMinimum: 10+2 (Higher Secondary)Preferred: Graduate in any streamCertification in Air Ticketing / Travel & Tourism is an advantage ExperienceFresher or 0-2 years experience in ticketing/travel agencyExperience with GDS systems is highly preferred Salary (India Approx.)Fresher: 20,000 - 25,000 per monthExperienced: 30,000 - 1,00,000+ per month

As an Airport Ticketing Executive, you will play a vital role in ensuring passengers have a smooth ticketing experience at the airport. You will be responsible for various tasks that enhance customer satisfaction and streamline ticketing processes. **Key Responsibilities:**- **Ticket Issuance:** Issue tickets for flights through various sales platforms, ensuring accurate and timely processing for travelers.- **Customer Assistance:** Provide assistance to travelers with inquiries about flight schedules, cancellations, and ticket changes, ensuring a supportive experience.- **Data Entry:** Enter and update passenger information into the system accurately, helping maintain precise records for easy access.- **Payment Processing:** Handle payments for ticket purchases effectively, ensuring all transactions are completed securely and efficiently.- **Collaboration:** Work closely with airline representatives and other airport staff to resolve issues that may arise, facilitating smooth operations.**Required Skills and Expectations:**Candidates should have at least a 10th-grade education and can range from freshers to those with up to 6 years of experience. Strong communication skills are essential, as you will interact with diverse passengers and colleagues. Familiarity with ticketing software and basic computer skills is beneficial. Sensitivity to customer needs, a positive attitude, and the ability to work under pressure in a fast-paced environment are crucial for this role. Flexibility in work hours is expected, as shift work is common in the airline industry.

An Air Ticketing Executive is responsible for booking airline tickets, managing reservations, handling customer queries, and ensuring smooth travel arrangements. They work with airlines, travel agencies, or airport offices using reservation systems. Key Responsibilities1. Ticket Booking & ReservationsBook domestic and international flight tickets for customersCheck seat availability, fares, and schedulesIssue, reissue, and cancel tickets as per customer requests2. Customer ServiceAssist customers with travel queries (routes, baggage, visa basics)Provide best fare options and travel solutionsHandle complaints and resolve booking issues professionally3. Fare Calculation & PricingCalculate ticket costs, discounts, and taxesInform customers about promotional offers and dealsEnsure accurate billing and payment processing4. Documentation & ComplianceVerify passenger details (name, ID, passport)Ensure compliance with airline and government regulationsMaintain records of bookings and transactions5. Use of Reservation SystemsOperate Global Distribution Systems (GDS) such as:Amadeus GDSSabre GDSGalileo GDS Required SkillsStrong communication and interpersonal skillsKnowledge of airline codes, routes, and fare rulesBasic computer proficiency and typing speedProblem-solving and customer-handling abilityAttention to detail and accuracy Educational QualificationMinimum: 10+2 (Higher Secondary)Preferred: Graduate in any streamCertification in Air Ticketing / Travel & Tourism is an advantage ExperienceFresher or 0-2 years experience in ticketing/travel agencyExperience with GDS systems is highly preferred Salary (India Approx.)Fresher:

We are looking for an Aircraft Maintenance Engineer to ensure the safe and efficient operation of aircraft. The position is based in Kannur, and we invite candidates with 0 to 6 years of experience, including fresh graduates who have completed their 12th grade.**Key Responsibilities:**- **Perform Routine Inspections:** Conduct regular checks on aircraft systems and components to identify and rectify any issues before they affect flight safety.- **Carry Out Repairs and Maintenance:** Fix mechanical and electronic issues in aircraft, ensuring all repairs adhere to safety guidelines and regulatory standards.- **Document Maintenance Activities:** Keep clear records of all maintenance work, inspections, and repairs conducted on the aircraft for compliance and future reference.- **Collaborate with Team Members:** Work closely with a team of engineers and technicians to ensure all aircraft are maintained efficiently and safely.- **Stay Updated on Procedures:** Regularly review and understand aviation regulations and maintenance standards to ensure compliance during inspections and repairs.**Required Skills and Expectations:**Candidates should have a strong attention to detail to identify potential safety issues. Good problem-solving skills are essential to troubleshoot and resolve maintenance challenges. Strong teamwork and communication abilities are expected, as collaboration with colleagues is key in this role. Basic computer skills are important for maintaining records and utilizing maintenance software. A proactive approach to learning and staying updated on the latest technology and processes in aviation maintenance is also highly valued.

As an Aircraft Maintenance Engineer in Kolkata, you will play a crucial role in ensuring the safety and efficiency of aircraft through regular maintenance and repairs. You will be working full-time from the office and collaborating with other team members to maintain high safety standards in aviation.**Key Responsibilities:**- **Perform Regular Inspections:** Conduct thorough checks on aircraft to identify any signs of wear or malfunction, ensuring they meet safety regulations.- **Carry Out Repairs:** Address mechanical and electrical issues found during inspections, using specialized tools and equipment to fix problems effectively.- **Maintain Documentation:** Keep detailed records of all maintenance and repair work done on each aircraft, ensuring compliance with aviation regulations.- **Test Aircraft Systems:** After repairs, run tests on various systems to verify that the aircraft is fully operational and safe for flight.- **Work Collaboratively:** Collaborate with pilots and other engineers to understand maintenance needs and schedule repairs efficiently.**Required Skills and Expectations:**- A strong understanding of aviation safety regulations and maintenance standards is crucial for this role.- Good problem-solving skills are required to diagnose issues accurately and develop effective solutions.- Strong attention to detail is essential to ensure that all maintenance work is completed to a high standard.- Effective communication skills will help you work well within a team and report issues clearly.- A commitment to continuous learning is important, as you will need to stay updated on new technologies and maintenance practices in the aviation industry.

The Air Cargo Department manages the transportation of goods via aircraft. It handles cargo booking, documentation, loading, tracking, and delivery while ensuring safety, compliance, and timely operations. Key Responsibilities Cargo Handling & OperationsAccept and inspect cargo shipmentsEnsure proper packaging, labeling, and weight complianceCoordinate loading and unloading of cargoMonitor cargo movement from origin to destination Documentation & CompliancePrepare Air Waybill (AWB) and shipping documentsVerify invoices, customs papers, and permitsEnsure compliance with aviation and customs regulationsHandle dangerous goods documentation as per guidelines Customer ServiceInteract with clients, freight forwarders, and agentsProvide shipment status and tracking updatesResolve customer queries and complaintsHandle booking and cargo reservations Coordination & LogisticsCoordinate with airlines, ground staff, and warehouse teamsEnsure timely cargo dispatch and arrivalPlan cargo space utilization efficientlyManage priority and special shipments Special Cargo HandlingHandle perishable goods (food, flowers, medicines)Manage fragile and high-value cargoEnsure proper handling of hazardous materials (DG cargo)Maintain temperature-controlled shipments Safety & SecurityFollow cargo safety and security proceduresScreen cargo as per airport regulationsReport suspicious or unsafe shipmentsEnsure compliance with IATA and ICAO standards Eligibility CriteriaEducation: 10+2 or Graduation (Logistics/Aviation preferred)Age: 18-30 years (varies by company)Languages: English & Hindi (additional languages preferred) Skills RequiredGood communication and coordination skillsKnowledge of cargo documentationAttention to detailBasic computer skills (MS Office, cargo systems)Problem-solving abilityAbility to work under pressure Salary Range (India)Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 1,00,000+ per month

The Air Cargo Department manages the transportation of goods via aircraft. It handles cargo booking, documentation, loading, tracking, and delivery while ensuring safety, compliance, and timely operations. Key Responsibilities Cargo Handling & OperationsAccept and inspect cargo shipmentsEnsure proper packaging, labeling, and weight complianceCoordinate loading and unloading of cargoMonitor cargo movement from origin to destination Documentation & CompliancePrepare Air Waybill (AWB) and shipping documentsVerify invoices, customs papers, and permitsEnsure compliance with aviation and customs regulationsHandle dangerous goods documentation as per guidelines Customer ServiceInteract with clients, freight forwarders, and agentsProvide shipment status and tracking updatesResolve customer queries and complaintsHandle booking and cargo reservations Coordination & LogisticsCoordinate with airlines, ground staff, and warehouse teamsEnsure timely cargo dispatch and arrivalPlan cargo space utilization efficientlyManage priority and special shipments Special Cargo HandlingHandle perishable goods (food, flowers, medicines)Manage fragile and high-value cargoEnsure proper handling of hazardous materials (DG cargo)Maintain temperature-controlled shipments Safety & SecurityFollow cargo safety and security proceduresScreen cargo as per airport regulationsReport suspicious or unsafe shipmentsEnsure compliance with IATA and ICAO standards Eligibility CriteriaEducation: 10+2 or Graduation (Logistics/Aviation preferred)Age: 18-30 years (varies by company)Languages: English & Hindi (additional languages preferred) Skills RequiredGood communication and coordination skillsKnowledge of cargo documentationAttention to detailBasic computer skills (MS Office, cargo systems)Problem-solving abilityAbility to work under pressure Salary Range (India)Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 1,00,000+ per month

The Air Cargo Department manages the transportation of goods via aircraft. It handles cargo booking, documentation, loading, tracking, and delivery while ensuring safety, compliance, and timely operations. Key Responsibilities Cargo Handling & OperationsAccept and inspect cargo shipmentsEnsure proper packaging, labeling, and weight complianceCoordinate loading and unloading of cargoMonitor cargo movement from origin to destination Documentation & CompliancePrepare Air Waybill (AWB) and shipping documentsVerify invoices, customs papers, and permitsEnsure compliance with aviation and customs regulationsHandle dangerous goods documentation as per guidelines Customer ServiceInteract with clients, freight forwarders, and agentsProvide shipment status and tracking updatesResolve customer queries and complaintsHandle booking and cargo reservations Coordination & LogisticsCoordinate with airlines, ground staff, and warehouse teamsEnsure timely cargo dispatch and arrivalPlan cargo space utilization efficientlyManage priority and special shipments Special Cargo HandlingHandle perishable goods (food, flowers, medicines)Manage fragile and high-value cargoEnsure proper handling of hazardous materials (DG cargo)Maintain temperature-controlled shipments Safety & SecurityFollow cargo safety and security proceduresScreen cargo as per airport regulationsReport suspicious or unsafe shipmentsEnsure compliance with IATA and ICAO standards Eligibility CriteriaEducation: 10+2 or Graduation (Logistics/Aviation preferred)Age: 18-30 years (varies by company)Languages: English & Hindi (additional languages preferred) Skills RequiredGood communication and coordination skillsKnowledge of cargo documentationAttention to detailBasic computer skills (MS Office, cargo systems)Problem-solving abilityAbility to work under pressure Salary Range (India)Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 1,00,000+ per month

Ground Staff are responsible for managing airport operations on the ground. They ensure smooth passenger handling, safety procedures, and coordination between airline services and airport operations. Key Responsibilities Passenger HandlingAssist passengers during check-in, boarding, and arrivalIssue boarding passes and verify travel documentsHandle special assistance passengers (elderly, disabled, VIPs)Resolve passenger queries and complaints professionally Ticketing & ReservationsManage ticket bookings, cancellations, and reschedulingProvide fare information and travel policiesUse airline reservation systems (e.g., Amadeus, Galileo) Baggage HandlingOversee baggage check-in and taggingEnsure proper loading/unloading coordinationHandle lost, delayed, or damaged baggage complaints Boarding & Gate OperationsAnnounce boarding informationVerify boarding passes and passenger identityEnsure smooth and timely boarding process Ramp & Aircraft Support (for some roles)Coordinate aircraft arrival and departureGuide aircraft parking (marshalling - trained staff)Support refueling, cleaning, and catering coordination Safety & SecurityFollow airport safety protocolsEnsure compliance with aviation regulationsMonitor suspicious activity and report issues Customer ServiceMaintain a professional and friendly attitudeHandle stressful situations calmlyEnsure a positive passenger experience Eligibility CriteriaEducation: 10+2 / Graduation (preferred)Age: Usually 18-30 yearsLanguages: English + Hindi (additional languages are a plus)Experience: Freshers can apply; experience preferred Required SkillsExcellent communication & interpersonal skillsStrong customer service orientationAbility to work in shifts (including night shifts)Good problem-solving abilityBasic computer knowledgeTeamwork and coordination skills Physical RequirementsWell-groomed personalityAbility to stand for long hoursGood eyesight and fitness Work EnvironmentAirport terminals and air side areasRotational shifts (morning, evening, night)Fast-paced and dynamic work environment Salary Range (India)Fresher: 25,000 - 35,000/monthExperienced: 35,000 - 1,00,000+/month

As an Airport Ground Staff member in Guwahati, you will be a vital part of ensuring a smooth airport experience for passengers. Your main responsibilities will include:- **Passenger Assistance**: You will help passengers with check-ins, ticketing, and boarding processes, ensuring they have all the necessary information.- **Baggage Handling**: You will support the loading and unloading of luggage from aircraft, ensuring that all bags are handled with care and directed to the right location.- **Customer Service**: Providing excellent customer service is key; you will address passenger inquiries and complaints, ensuring a friendly and helpful experience.- **Safety Procedures**: You will follow all safety protocols to ensure the safety of passengers and staff while at the airport.- **Coordination with Airlines**: You will work closely with airline representatives and other airport staff to facilitate smooth operations and address any issues that arise.To succeed in this role, you should possess strong communication and interpersonal skills. You must be able to work well in a team environment and handle pressure during busy times. Attention to detail is essential for managing passenger needs and ensuring safety. A high school diploma (12th pass) is required, and prior experience in customer service will be beneficial but is not mandatory. You should be flexible with work hours and be willing to work in a dynamic environment.

Ground Staff are responsible for managing airport operations on the ground. They ensure smooth passenger handling, safety procedures, and coordination between airline services and airport operations. Key Responsibilities Passenger HandlingAssist passengers during check-in, boarding, and arrivalIssue boarding passes and verify travel documentsHandle special assistance passengers (elderly, disabled, VIPs)Resolve passenger queries and complaints professionally Ticketing & ReservationsManage ticket bookings, cancellations, and reschedulingProvide fare information and travel policiesUse airline reservation systems (e.g., Amadeus, Galileo) Baggage HandlingOversee baggage check-in and taggingEnsure proper loading/unloading coordinationHandle lost, delayed, or damaged baggage complaints Boarding & Gate OperationsAnnounce boarding informationVerify boarding passes and passenger identityEnsure smooth and timely boarding process Ramp & Aircraft Support (for some roles)Coordinate aircraft arrival and departureGuide aircraft parking (marshalling - trained staff)Support refueling, cleaning, and catering coordination Safety & SecurityFollow airport safety protocolsEnsure compliance with aviation regulationsMonitor suspicious activity and report issues Customer ServiceMaintain a professional and friendly attitudeHandle stressful situations calmlyEnsure a positive passenger experience Eligibility CriteriaEducation: 10+2 / Graduation (preferred)Age: Usually 18-30 yearsLanguages: English + Hindi (additional languages are a plus)Experience: Freshers can apply; experience preferred Required SkillsExcellent communication & interpersonal skillsStrong customer service orientationAbility to work in shifts (including night shifts)Good problem-solving abilityBasic computer knowledgeTeamwork and coordination skills Physical RequirementsWell-groomed personalityAbility to stand for long hoursGood eyesight and fitness Work EnvironmentAirport terminals and airside areasRotational shifts (morning, evening, night)Fast-paced and dynamic work environment Salary Range (India)Fresher: 25,000 - 30,000/monthExperienced: 30,000 - 1,00,000+/month

As a Flight Attendant, you will be a key part of our team, ensuring that all passengers have a safe and comfortable journey. Your role will involve various tasks, including:- **Passenger Safety:** You will conduct pre-flight safety checks and brief passengers on safety procedures, ensuring they understand how to use emergency equipment and exits.- **Customer Service:** You will assist passengers with their needs, offering support with seating, luggage, and any inquiries during the flight to ensure a pleasant experience.- **Food and Beverage Service:** You will serve meals and drinks to passengers, accommodating special dietary requests and ensuring that all refreshments are delivered timely and efficiently.- **Conflict Resolution:** You will handle any disputes or concerns raised by passengers calmly and professionally, finding solutions that maintain a positive atmosphere on board.- **Emergency Response:** In case of emergencies, you will take charge by following protocols to ensure passenger safety, including performing first aid and evacuating passengers if necessary. To succeed in this role, you need strong communication and interpersonal skills to interact effectively with passengers and crew. A positive attitude and the ability to remain calm under pressure are essential. Attention to detail is also important to manage safety protocols and service efficiently. Flexibility in working hours, including weekends and holidays, is expected, as flights may operate at various times.