Troubleshoot and resolve complex hardware and software issues on desktops, laptops, andother devices. Provide comprehensive IT support to users for a wide range of technical challenges. Oversee network performance, proactively identify and troubleshoot network problems, andEnsure optimal functionality. Design, implement, and manage LAN and wireless networks to meet evolving businessneeds. Maintain a comprehensive IT asset inventory, including tracking utilization, depreciation, andlifecycle management. Conduct regular IT asset audits to ensure accurate records and optimal resource allocation. Manage IT-related inventory, ensuring e:icient issuance of hardware, software, andaccessories to users. Maintain the cleanliness and functionality of desktops and network racks. Install and configure software with organizational credentials, adhering to security bestpractices. Generate and manage IT-related reports to track progress, identify trends, and support datadrivendecision-making. Collaborate with cross-functional teams to continuously improve the IT infrastructure andAlign it with business goals. Provide timely updates to senior management on critical IT issues and propose strategicchanges to optimise operations.