Telesales Representative 12th Pass Fresher Jobs in Kolkata

We are seeking a motivated Airline Customer Service Representative to join our team in Kolkata. This role is suitable for freshers with a passion for helping people and a desire to thrive in a dynamic environment.Key Responsibilities:- Assist Passengers: Greet and assist customers at check-in, boarding, and during their travel to ensure a pleasant experience.- Manage Inquiries: Address customer questions and concerns via phone, email, or in person, providing accurate information regarding flights, bookings, and airline policies.- Handle Reservations: Help customers with flight bookings, changes, and cancellations, ensuring a smooth reservation process.- Problem Resolution: Quickly and effectively resolve issues related to delayed flights, lost luggage, and other travel-related problems to maintain customer satisfaction.- Maintain Records: Keep accurate records of customer interactions and transactions to support service quality and performance metrics.Required Skills and Expectations:Candidates should possess strong communication skills in English and Hindi, both spoken and written. A friendly demeanor and a willingness to assist customers are essential for success in this role. Basic computer skills are necessary for handling reservations and customer inquiries. Freshers who are enthusiastic and show a commitment to learning will thrive in this supportive environment. Adaptability and patience are important as customer service representatives often encounter a variety of situations and must remain calm under pressure. A minimum education level of 12th pass is required for applicants. If you have any queries, you can contact this number- +91 9147329961 (Send your CV/Resume this WhatsApp number)