Telecalling Job Vacancies in Vasai East

Job DescriptionPosition: Customer Support ExecutiveLocation: Vasai, MaharashtraIndustry: Anchor Brand / Consumer-Facing ServicesEmployment Type: Full-time - 9-6 fix time - Mon to SatJob SummaryWe are looking for a proactive and customer-focused Customer Support Executive to join our team at our Vasai location. The ideal candidate will be responsible for handling customer queries across multiple channels while simultaneously managing KYC documentation and verification as per company and regulatory guidelines. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently.Key ResponsibilitiesCustomer SupportHandle inbound and outbound customer queries via phone, email, WhatsApp, or chat.Provide accurate information regarding products, services, processes, and policies of the anchor brand.Resolve customer complaints and issues within defined TATs while maintaining high customer satisfaction.Maintain professional and empathetic communication with customers at all times.Escalate complex or unresolved issues to the relevant internal teams.KYC Documentation & VerificationCollect, verify, and process customer KYC documents (Aadhaar, PAN, address proof, etc.).Ensure completeness and accuracy of all KYC records as per company standards.Identify discrepancies or missing documents and follow up with customers for resolution.Maintain proper digital and physical records of KYC documentation.Adhere strictly to compliance, data privacy, and regulatory guidelines.Coordination & ReportingCoordinate with internal teams such as operations, compliance, and backend support.Update customer interactions, KYC status, and remarks in CRM or internal systems.Prepare basic daily/weekly reports related to customer queries and KYC processing.Required Skills & CompetenciesExcellent verbal and written communication skills (English, Hindi; Marathi preferred).Strong customer-handling and problem-solving abilities.Good attention to detail, especially for documentation and verification tasks.Basic computer knowledge (MS Excel, Word, CRM tools).Ability to multitask and work under deadlines.High level of integrity and confidentiality handling sensitive customer data.Eligibility CriteriaMinimum qualification: HSC / Graduate (any stream).03 years of experience in customer support, backend operations, or KYC process preferred.Freshers with good communication skills may also apply.Candidates from VasaiVirar or nearby locations preferred.Working Hours & Benefits6 days working (as per company policy).Fixed salary + performance-based incentives.On-the-job training provided.Growth opportunities within the organization.Why Join Us?Opportunity to work with a reputed anchor brand.Stable role with a mix of customer interaction and backend operations.Skill development in customer support, compliance, and documentation processes.

We are looking for 2 Telecaller Posts in Vasai East, with deep knowledge in outbound calling, Telecaller, Telesales Executive, Telecalling Executive and Required Educational Qualification is : Higher Secondary,Secondary School,Vocational Course,Diploma,Advanced/Higher Diploma,Other Bachelor Degree,B.A,B.Com,Post Graduate Diploma

*Day to Day accounting of goods and invoicing. *Calling to customers who have shown interest to our products. *Follow up with them on day to day basis

Umang Investment Hub is a 5-year-old premium real estate organization, with about 12 dedicated staff, located at Virar West. Managed by Owner & CEO Mr. Hitesh Patil, who has experience in successfully closing real estate business deals in Virar, Vasai & Naigaon.Telecalling Executive:JOB DESCRIPTION: Make calls to the prospective customers and generate leads for the business. Customer handling and follow ups regarding the deals and estimates quoted by them. Must be eligible to make on-call appointments with the prospective clients. Ability to lock-in 80% of the deal on call and handle the remaining 20% conclusion of the deal on-site/as preferred by client or organization is an added advantage. Fresher can also apply with good communication skills and convincing skills. Minimum age criteria: 22 and above

Fluent in English and Hindi and must able to convert clients for company

Looking for someone who can call and speak to our customers.