Voice Process Cold CallingBPO SalesCall CenterBPO Call Center
Customer Outreach:Make outbound calls to potential and existing customers to promote products and services.Handle inbound customer inquiries and provide detailed information about products and services.Sales and Lead Generation:Identify and generate sales leads through cold calling.Follow up on leads and convert them into sales.Customer Relationship Management:Build and maintain strong relationships with customers.Address customer queries and concerns promptly and professionally.Data Management:Update customer information in the database accurately.Maintain records of calls and sales, and note useful information.Target Achievement:Meet and exceed daily, weekly, and monthly call and sales targets.Work towards achieving individual and team sales goals.Feedback Collection:Collect customer feedback and share insights with the management team.Suggest improvements based on customer feedback.Product Knowledge:Stay updated on product features, benefits, and pricing.Effectively communicate product information to customers.Skills Required:Excellent communication and interpersonal skills.Strong persuasive and negotiation abilities.Good listening skills and attention to detail.Ability to handle rejection and remain motivated.Basic computer skills and familiarity with CRM software.Customer-focused mindset.
Customer Care Executive Customer Support ExecutiveTelecallerTelesalesTelemarketerTelemarketing ExecutiveTelemarketingCustomer Care AssociateLead Generation ExecutiveBusiness Development Executive
Handle Customer's Inbound and Outbound Calls. Solving Queries, Telling Them About Book Publishing Services & Explaining Book Publishing Process.As a Telecalling Executive, you are responsible for handling Customer's Inbound and Outbound Calls over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.
Job Description*NOTE: KINDLY READ THE REQUIRED QUALIFICATION, EXPERIENCE, AND SALARY AS MENTIONED AND IF ELIGIBLE AND AGREE THEN ONLY APPLY ELSE YOUR CV WILL BE REJECTED AT ANY TIME AND AT ANY STAGE.1. Only apply if Telemarketing Experience: 2-5 Years. Freshers are considered for Training.2. Calling patients (at least 300 calls/day).3. Make sure 90-95% of patients make appointment &follow-up regularly.4. Patient Tele-counselling, Answering customer information about Hospital Service &Explaining Hospital Services and Diagnostic centre.5. Obtaining customer information such as name, address mob no and fix an appointment.6. Handling Reception Area at Head Office and attending Calls.7. Maintaining patient records.8. Excellent communication skills in English or Hindi (both written & verbal communication).9. The candidate shall be well versed in MS Office and Email.10. Good English typing and Letter Drafting skills & Ability to work in a team and under pressure.QUALIFICATION AND EXPERIENCE :Bachelor's Degree (any field).2-5 years of experience in Telemarketing and Receptionist.Females ( Divorcee & Widows ) will be given priority.Good Personality, Behavior.( NOTE: Freshers are considered for Training with a Stipend Rs. 3000 - 5000 per Month).If interested, kindly send your CV, passport size photo & Identity Card issued by the Government(any one of - Voters Card, Driving License, etc) to the company Email ID.