Technical Support Engineer Job Vacancies in Around Chennai

ob descriptionAre you a bilingual powerhouse with excellent communication skills in both English and Hindi? Are you looking for a dynamic and fast-paced work environment where you can utilize your language proficiency? Look no further than Hyures!Key responsibilities:1. Handle inbound and outbound calls in a professional and courteous manner, assisting customers with their queries and concerns.2. Respond to emails and messages in a timely and efficient manner, providing accurate information and resolution to customer issues.3. Maintain detailed records of customer interactions and transactions, ensuring all information is accurately documented.4. Collaborate with team members and other departments to escalate complex issues and provide seamless customer service.5. Stay updated on product knowledge and company policies to provide accurate information to customers.6. Meet and exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.7. Continuously strive to improve processes and contribute to a positive team environment.Key Roles and Responsibilities:Technical Support:DSEs provide on-site and remote support to users, addressing hardware, software, and network-related issues. They troubleshoot problems, diagnose system failures, and identify root causes, ensuring smooth operation of desktop environments.Hardware and Software Management:DSEs are involved in installing, configuring, and upgrading hardware and software, including operating systems, applications, and peripherals. They may also manage software licensing and ensure compliance with company policies.Problem Resolution:DSEs handle a wide range of technical issues, from basic user queries to complex hardware and software problems. They document solutions for future reference and to create a knowledge base.End-User Training:DSEs may provide training to users on new software, hardware, or systems. They explain troubleshooting steps and provide guidance on proper usage of technical systems.Network Connectivity:DSEs troubleshoot network connectivity issues, ensuring users can access necessary resources and communicate effectively.Inventory Management:DSEs may be responsible for managing technology inventory, tracking hardware and software assets.Documentation:DSEs document technical issues, solutions, and procedures for future reference.Escalation:DSEs understand when to escalate complex issues to higher-level support personnel.Customer Interaction:DSEs interact with users directly, either in person, over the phone, or via email, to understand and resolve their issues. They should have good communication and customer service skills.Salary:2,8,0000 - 450000 /yearExperience:0 year to 2 yearsSkills required:English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)Total Vacancy: 250Talk to HRMahalakshmi8056905397

We are looking electrical, electronics candidates for Satellite NetworkingDesignation : Technical Support EngineerSalary : Rs. 15000 to 20000Work location :1. Tamilnadu- Chengalpattu -12. Karnataka- Bangalore -10, Kolar-1, Davanagreee-13 Kerala- Kollam -1, Kottayam-1, Idduki-1d. Telangana- Hyderabad-1, Medak -1, Nalgonda -15 .Andhra- Guntur -1Interested candidate visit our officeAddressSwagatham Resource Management India Pvt LtdNo: 14 Sarathy Nagar 1st main road, Velachery, Chennai - 600 042

Hardware and network knowledge fresher candidate also apply for this job the job role is desktop support engineer

1. To work, as directed by the Project Manager to execute pre & post activities of Engineering projects.2. To prepare standards, procedures, and reports related to Project Operations as per Catalydd management and Customer-specific requirements.3. Conduct technical training & assessments for the project team as per the induction training plan agreed upon (OJT, Periodic evaluation, and Skill Matrix updating) between Catalydd & Customer.4. Provide technical support and active participation in the selection of the project team as per Customer specific requirements.5. To provide technical support for customer complaints and concerns (Rejection analysis and Action plan execution).

Bachelor's degree in Information Technology, Computer Science, or a related field preferred.1 - 2 years of proven experience as a Technical Support Specialist or similar role.Strong knowledge of computer systems, software, and hardware.Experience with remote desktop applications and help desk software.Excellent problem-solving and communication skills in.Fluency in English, both written and verbal, is required.Ability to work independently and as part of a team.Customer-oriented mindset with the ability to handle challenging situations professionally.Technical certifications are a plus.

Work Location - Chennai (Work From Office)Only Chennai Candidates are preffered.NOTE: Please do not apply if you are looking out for Remote Work.Work Timings - 9:30am - 7:30pm (Monday To Friday)(Weekends Will Be Fixed Off)Salary Offered - Take Home - 12,000 (FIXED)Location - 12/39 Haddows Road (Nungambakkam), Apeejay Business Centre, ChennaiRoles And Responsibilities :-1) Installing Softwares.2) Interaction with clients and Resolving their Queries.3) Image Auditing and Data Validation (Labelling of Images)Skills:- Drafting Emails, Good Team Player, Good Communication.Tango Eye provides actionable insights by leveraging artificial intelligence and advanced real-time analytics.

Desktop, Laptop hardware setup including assembling troubleshooting.Installation, configuration and troubleshooting of Operating system, all types of applications, drivers and necessary updates.Basic Network troubleshooting in desktops, laptops and printers.Operating system Antivirus software updates logs in desktops laptops Installation, Email configuration in desktops laptop users Installation, configuration and troubleshooting of Printer in desktops and laptops.

Job descriptionResponds to client inquiriesProvides technical support to usersTroubleshoots hardware and software issuesProvides instructions or directly sets up desktop hardwareAssists with installation of computer software and operating system updatesRecords logs of rendered supportJob Types: Full-time, PermanentBenefits:Health insuranceProvident FundShift:Day shiftRotational shiftWork Days:Monday to FridayWeekend availabilityInterested can share your updated CV to Abirami 8148920435

Provide product presentations to potential Gallagher customers and security consultants. Tender response and preparation. System designs and integrated solutions. System training for technicians, system administrators and operators. On-site commissioning of systems. On-site technical assistance upon request of the Gallagher technical support team. On-Site migrations of our existing product base. Site audits upon request of Gallagher product users. Proactively ensure that dealers are kept technically competent. Assisting Gallagher CPs with system design to maximize sales opportunities. Presentations to potential Government and Corporate clients. Site commissioning and sign off the systems. Co-ordinate in consultation with the BDMs the provision and implementation of appropriate technical support services that are consistent with Gallagher product strategy and regional initiatives. Establish and maintain sound relationships with internal and external clients. Provide input for preparation of the business plan and budget process. Manage and co-ordinate the timely and effective resolution of call reports. Identify any weakness in the delivery of technical support and training services that are adversely impacting customer satisfaction and implement corrective action.

Address user tickets regarding hardware, software and networkingAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manuals

Job Description for Tech Lead: Must to have :- AD Group Policy, DNS, DHCP Implementation, Migration and Troubleshooting Fileserver Access / Share and security permission WSUS Patch Management, Report Analysis, Basic scripting knowledge Antivirus Could console management, Policy derives - Crowd Strike will be added an advantage. Backup Veritas backup Exe management / Trouble shooting NAS Storage box. FortiGate VPN Access / Trouble shooting. Handling Escalation Calls L1/L2 Technical Issues

Provides quality technical support to drive satisfactionDocuments technical issues and develops test cases to address similar concerns in the futureDiagnoses and troubleshoots network issues to avoid downtimeMonitors cases and handles critical user accountsMaintains compliance with standard operating procedures to ensure data securityGives timely and relevant user updates for cases being solvedWorks with various teams to resolve problems