Technical Support Engineer Graduate Experience Jobs in Chennai

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Multidisciplinary Inspection & Evaluation:Perform thorough visual and instrumental inspections of assets, equipment, components, and installations across various engineering disciplines (e.g., pressure vessels, piping, structural steel, electrical systems, control systems, civil foundations, machinery).Utilize a range of precision measuring instruments, non-destructive testing (NDT) techniques (e.g., VT, PT, MT, UT, RT interpretation where certified), and diagnostic tools.Assess the condition, integrity, and operational functionality of assets, identifying defects, corrosion, material degradation, structural anomalies, and electrical faults.Code & Standard Compliance:Ensure strict adherence to national and international engineering codes, standards, and regulatory requirements (e.g., ASME, API, ASTM, AISC, IS codes, relevant electrical codes, local building codes).Verify that construction, fabrication, installation, and maintenance activities meet approved drawings, specifications, and project quality plans.Documentation & Reporting:Prepare detailed, accurate, and concise inspection reports, including findings, observations, measurements, photographic evidence, and recommendations.Maintain comprehensive records of all inspection activities, test results, and corrective actions taken.Develop and update inspection checklists, procedures, and methodologies.Problem Identification & Resolution:Identify deviations, non-conformities, and potential risks, conducting root cause analysis for identified issues.Collaborate with engineering, production, maintenance, and project teams to develop and implement effective corrective and preventive actions.Provide technical advice and guidance on repair methodologies, material selection, and quality improvements.Collaboration & Communication:Liaise effectively with internal stakeholders (e.g., project managers, engineers, contractors, safety personnel) and external parties (e.g., clients, third-party inspectors, regulatory bodies).Clearly communicate complex technical information, inspection findings, and recommendations to diverse audiences.Participate in pre-inspection meetings, progress reviews, and final acceptance procedures.Safety & Quality Assurance:Promote and adhere to all health, safety, and environmental (HSE) policies and procedures during all inspection activities.Contribute to the continuous improvement of quality management systems and inspection processes.

Provide on-demand technical support to U.S. customers across chat, email, or phone channels Diagnose and fix technical issues related to ServiceNow workflows, forms, UI policies, and automation. Address and resolve customer inquiries, incidents, and service requests using ServiceNow. Guarantee on-time project delivery and ensure compliance with project deadlines Participate in testing and ensuring the functionality of new ServiceNow features and updates.

We are seeking an experienced and motivated Manager - Sales and Application Engineer to join our team. This role will be responsible for driving sales and providing technical applications support for cutting tools. The ideal candidate will possess a strong background in mechanical engineering, combined with substantial experience in sales, and will play a pivotal role in fostering relationships with clients and achieving business objectives.

Provide product presentations to potential Gallagher customers and security consultants. Tender response and preparation. System designs and integrated solutions. System training for technicians, system administrators and operators. On-site commissioning of systems. On-site technical assistance upon request of the Gallagher technical support team. On-Site migrations of our existing product base. Site audits upon request of Gallagher product users. Proactively ensure that dealers are kept technically competent. Assisting Gallagher CPs with system design to maximize sales opportunities. Presentations to potential Government and Corporate clients. Site commissioning and sign off the systems. Co-ordinate in consultation with the BDMs the provision and implementation of appropriate technical support services that are consistent with Gallagher product strategy and regional initiatives. Establish and maintain sound relationships with internal and external clients. Provide input for preparation of the business plan and budget process. Manage and co-ordinate the timely and effective resolution of call reports. Identify any weakness in the delivery of technical support and training services that are adversely impacting customer satisfaction and implement corrective action.

Job Description Ground Team (Field Engineers) Qualification: 10+2+Hardware Course and Networking Course/ Graduate with Hardware and Networking Course, Core Hardware, and Networking Profile field profile. Communication: Average English and good at Hindi or Local Language Location: Delhi-South Ex, Noida-Sec 15, Gurgaon-Sec 14, Mumbai-Khar West, Thane West, Pune- Chinchwad, Hyderabad- Ameerpet, Bangalore- Marathalli, Chennai-T. Nagar Package: INR 19000 21000 CTC Per Month Plus Conveyance as per Policy + Insurance Experience: 1 + yrs (Trouble shoot card level hardware issues related to Laptops, Desktops, Tablets, Mobiles, Printers and other accessories) Roles and Responsibilities: Field Engineer is a role of on-site technical support, troubleshooting and support to corporate and retail clients. This role is critical for ensuring that the organization's end-users have great experience with brand representative. The field engineer will visit PUDO twice in a day to collect hardware part as per the calls for the day and in the evening to deposit back the collected part from the client to drop back to PUDO. Field engineer will be responsible for successfully closing the allocated calls for the day. Must Have: 2-wheeler with a valid license. Open for field profile.

Job Description for Tech Lead: Must to have :- AD Group Policy, DNS, DHCP Implementation, Migration and Troubleshooting Fileserver Access / Share and security permission WSUS Patch Management, Report Analysis, Basic scripting knowledge Antivirus Could console management, Policy derives - Crowd Strike will be added an advantage. Backup Veritas backup Exe management / Trouble shooting NAS Storage box. FortiGate VPN Access / Trouble shooting. Handling Escalation Calls L1/L2 Technical Issues

1. To work, as directed by the Project Manager to execute pre & post activities of Engineering projects.2. To prepare standards, procedures, and reports related to Project Operations as per Catalydd management and Customer-specific requirements.3. Conduct technical training & assessments for the project team as per the induction training plan agreed upon (OJT, Periodic evaluation, and Skill Matrix updating) between Catalydd & Customer.4. Provide technical support and active participation in the selection of the project team as per Customer specific requirements.5. To provide technical support for customer complaints and concerns (Rejection analysis and Action plan execution).

Looking 1-3yrs experienced in Night ShiftYour job responsibility is to carry out BPO- Night Shift( Non-Voice),Customer Support offline & online as required.Sending Notification EDI Order Notification to the clientsInteraction with US clients / on site leads to firm-up requirementsBasic knowledge on any Domain - Retail, Apparel, Textile etcProven ability to work independently on projectsGood communication in English - written & verbalBasic Knowledge in EDI and Ms-OfficeKnowledge in MS-SQLNote: Pls Don't Apply if you are not interested to work in NIGHT SHIFTResponsibilities and DutiesWilling to take care USA Phone callsSupport to do online and offline as neededExplain the process of ERP to the customerPreparing Manual documentsMS-SQL Script running's into the customer dBData entry etc...

BU Description:BMC Helix Support Operations supports and manages hundreds of customers on Helix from across various Public and Private cloud platforms. This position is for support function for Helix ITSM/SmartIT/SmartReporting/CMDB/DWP product lines.Primary Roles and Responsibilities: Provides courteous, efficient, and professional technical support by phone and email to customers across a broad range of industries. Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant BMC technologies. Exercises systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. Troubleshoots intermediate to advanced problems and recommends appropriate actions. Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. Provides support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Manages customer expectations and competing priorities. Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles. Escalates issues and works directly with Research and Development to resolve complex support problems. May work on customer support related projects as assigned. Periodic weekend work will likely be required.Experience/ Qualifications: 5-15 Years of experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint. In depth troubleshooting and analytical knowledge in these BMC product areas. Bachelor degree from any stream Full Time

ResponsibilitiesExperience in troubleshooting, maintaining laptops, desktops, servers, and printersExperience in supporting Windows, Mac, and Linux.Network +/ CCNA Certification or equivalent experience/knowledge.Ability to prioritize work based on daily basisMonitor and respond quickly to incoming requests related to IT issues.Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.Ability to deploy, configure and support operating systems on desktop and mobilePlan and execute maintenance schedulesInventory management for hardware and software.Ability to do tool based configuration and monitoring of endpoint security, patch management, and software deployment Onboard new employees including provisioning of equipment and logins and orienting employees to the environment.Off board of departing employees including disabling access and collection of assets.Installation, configuration & Management of Servers, WiFi routers, and Network devices.Monitoring of Servers and Network devices to ensure minimal downtime.Have a good understanding of information security and implementing standards and best practices in the tools and systems.Knowledge of the common application/web security and OWASP vulnerabilities.Knowledge of the encryption algorithms to protect sensitive information.Knowledge of PII, PCI, HIPPA, and GDPR compliance and how to implement.Understanding of security breaches of data-in-transit and data-at-rest and knowledge in implementation for both.Knowledge/Aware of finding the vulnerabilities of the third-party components/libraries used in the application and remediating vulnerabilities.

We are hiring urgently Field engineer roleCandidates need to know hardware and networking knowledge Bike is mustAge limit: 20years to 38 years

Roles & Responsibilities: Develop new customers for the company Maintain relationship with regular customers Monthly business trip Pending payment collection Customer files preparation, including registration, MOM Update customer list, including follow up of regular customers with remark, and new customer details Update sample list, tracking and following up of result Customer analysis, including background research, finished products, raw materials, other potential opportunities to the customers. Daily report by end of the day to reporting managerWhat we are looking for in you? B.Tech with Chemical Engineering Specialization. Excellent communication skills (written and verbal). Sound knowledge of MS- Office and MS- Excel. Positive attitude, professional behaviour, and dedication towards work. Highly motivated and target-driven

Well experienced in remote infrastructure management with the help of remote management tools Responsible for attending trouble tickets & issue calls from various customers with various help desk tools. Responsible for managing Installation, configuration, migration, of Infra Responsible for infrastructure monitoring services, routine and preventive maintenance, service restoration and provide assurance to customers. Responsible for infrastructure performance, availability, alarm, configuration and fault management. Experience in a cloud computing or thin client environment is highly desirable Experience in Virtualization Technologies is desirable

Cloud Infra AdminJob Location: Shollinganallur,ChennaiExperience: 3 to 7 Years CTC: 4 to 9 LPAJob Description:Experience in Infra Management like Server/OS/Any Data Center DevicesExperience in vritual platform like VMware/Hyper-V/OPenStack/KVM/etcExperience in troubleshooting experience in AWS and AZUREImplementation experience in AWS and AZUREExperience in migration from On-Premises to Cloud in AWS and AzureExperience in Administrating multi zone/edge locations Infra in AWS and AZUREExperience in ACL administration in Cloud InfraExperience in DR & HA Administration in Cloud Infra