Technical Support Engineer Jobs

Key ResponsibilitiesProvide technical support via phone, email, chat, remote access, or onsite visits.Troubleshoot and resolve hardware, software, application, and network-related issues.Log, track, and manage support tickets through a ticketing system.Diagnose root causes of technical problems and implement appropriate solutions.Escalate complex issues to senior support teams when necessary.Install, configure, and maintain hardware, software, and operating systems.Assist customers with product setup, upgrades, and system usage.Maintain accurate documentation of incidents, resolutions, and support procedures.Monitor system performance and proactively identify potential issues.Ensure compliance with service level agreements (SLAs) and quality standards.

Position: Technical Support Executive(Chat Process)Department: Technical Support / Customer SupportExperience: 6 Months - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Technical Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

We are seeking an experienced AV Engineer to join our team in Sukhdev Vihar, Delhi. The ideal candidate will have 3-5 years of experience in audio-visual systems, bringing expertise to provide high-quality support and solutions for various AV projects.Key Responsibilities:1. Installation and Setup: You will be responsible for setting up and configuring audio-visual equipment, including projectors, microphones, speakers, and video conferencing systems, ensuring everything is functioning properly.2. Maintenance and Troubleshooting: Regular maintenance of AV systems is crucial. You will identify and resolve technical issues promptly to minimize downtime and ensure smooth operations for all users.3. Collaboration with Teams: Work closely with project managers, IT staff, and other team members to understand AV requirements for events and installations, providing input on the best equipment and solutions.4. User Training: You will conduct training sessions for users, helping them understand how to operate AV systems effectively and troubleshoot minor issues on their own.5. Documentation: Create and maintain detailed documentation of AV setups, including equipment lists and maintenance logs, to ensure consistency and efficiency for future projects.Required Skills and Expectations:Candidates should hold a graduate degree and have strong knowledge of AV technology and systems. Excellent problem-solving skills and the ability to work collaboratively in a team environment are essential. Effective communication skills will help in training users and coordinating with team members. A customer-focused approach and attention to detail are expected to deliver high-quality service consistently.

As an IT Technical Support Engineer, your primary role will be to assist users with their technical issues and ensure the smooth functioning of IT systems. You will provide support both in person and over remote access, helping to resolve a variety of hardware and software problems.Key Responsibilities:- Troubleshooting Technical Issues: You will diagnose and resolve hardware and software problems reported by users, ensuring minimal disruption to their work.- Providing User Support: Assisting users with technical inquiries will be part of your daily tasks, guiding them through solutions and offering best practices for future use.- Maintaining IT Equipment: You will be responsible for setting up, configuring, and maintaining the organization's IT equipment such as computers, printers, and network devices.- Documenting Issues and Solutions: It will be essential to record all support requests and their resolutions in a ticketing system, which helps track recurring issues and improves future service.- Collaborating with IT Team: You will work closely with other IT professionals to escalate complex problems and contribute to team projects aimed at improving overall IT services.To succeed in this role, you should possess a Bachelors degree in Engineering (B.E) and have a basic understanding of computer systems and networks. Strong problem-solving skills and a customer-oriented approach are essential. You must be able to communicate technical information clearly and work well under pressure. Additionally, being a male candidate is a specific requirement for this position. A proactive attitude and eagerness to learn are highly valued, especially as you will be developing your skills in IT support.

As a Software Support Engineer, your main responsibility will be to help customers and users with software-related issues. You will be the first point of contact for users who face challenges while using our software, and your goal is to resolve these issues efficiently.Key Responsibilities:- Troubleshoot Software Issues: Identify and resolve software problems reported by customers, ensuring they have a smooth experience.- Provide Technical Support: Offer guidance and assistance to users via phone, email, or chat, addressing any inquiries they may have about the software.- Document Solutions: Record and maintain detailed logs of customer interactions and solutions provided to enhance the knowledge base and improve future support.- Collaborate with Development Teams: Work closely with software developers to report severe issues and provide user feedback for ongoing improvements.- Train Users: Conduct training sessions or create user manuals to educate customers on how to use the software effectively.Required Skills and Expectations:- A bachelors degree in Computer Applications (B.C.A) or Science (B.Sc) is essential for this role.- Freshers are welcome, so you should be eager to learn and develop your skills in software support.- Strong communication skills are important, as you will be interacting with customers regularly.- A basic understanding of software applications and troubleshooting procedures is preferred.- A problem-solving mindset and the ability to work well under pressure are vital for success in this position.

We are hiring a Resident Engineer (L2 - Backup Solution) for F1 InfoTech Pvt. Ltd. at Lodhi Road, Delhi. We are looking for an experienced IT professional with 5+ years of experience in enterprise backup infrastructure, server administration, and storage management. The candidate will be responsible for providing Level-2 onsite support, monitoring backup jobs, performing backup and restore operations, troubleshooting hardware and software issues, managing storage capacity, and ensuring high availability of backup infrastructure. The role also involves incident management, change management, vendor/OEM coordination, documentation, reporting, and participation in disaster recovery activities. Candidates should have hands-on experience with enterprise backup solutions, Windows Server, Active Directory, and storage systems. B.E./B.Tech./MCA with OEM backup solution certification is preferred. This is a full-time onsite role, 6 days working (9:00 AM-6:00 PM), offering a salary of 5-6 LPA along with PF, ESI, health insurance, and career growth opportunities. Immediate joiners will be preferred.If You are Interested Please Share Ur CV

We're Hiring - IT Support Engineer Are you passionate about solving technical issues and helping users stay productive?Infolexus Solutions is looking for a dedicated IT Support Engineer to join our growing team and provide reliable technical support.

We are currently hiring Diploma Engineering Freshers & Experienced Candidates for the position of Service Engineer across all locations in Odisha (preferably candidates from their own districts).Company Name: AMCART Technologies Pvt. Ltd.Qualification: Diploma Engineering* Mechanical Engineering* Electrical Engineering* Electronics Engineering* Instrumentation Engineering* Biomedical EngineeringJob Details:Position: Service EngineerLocation: All Over Odisha ( Own District)Salary: 15k - 20k Per MonthBenefits: Fuel Allowance, Food Allowance & Other ReimbursementsMandatory: Bike with Valid DL/LL

We are looking for a proactive and efficient Technician to join our IT Department, who will be trained and responsible for daily IT task and managing internal IT infrastructure.Installing and troubleshooting computer networks and systems locally and remotely including Camera and printers.Website support and maintenance. Managing local and remote Data backup, Data safety and security Maintaining inventory of all IT assets of the company including records for repairs and maintenance. Prepare purchase order for IT / advert requirements as per company process including vendor management. Being updated with IT Act & rulesIn-house Crewing software, Marlins test system support. Manage things related to advertising on social media, job portals and keep track to monitor the growth and modification strategy.

Job Summary:We are looking for a dedicated and technically skilled Technical Support Engineer to provide support for hardware, networking, and related technical issues. The candidate will be responsible for troubleshooting, installation, maintenance, and on-site technical support. The role requires both office-based and field-based work, depending on project requirements.Key Responsibilities: Provide technical support for hardware and networking-related issues Diagnose and troubleshoot system, device, and network problems Install, configure, and maintain computer systems, networking equipment, and related devices Visit client sites for field support, servicing, and issue resolution as required Coordinate with internal teams to ensure timely technical assistance and problem resolution Maintain service reports, issue logs, and technical documentation Assist in ensuring smooth operation of all installed systems and equipmentRequirements and Qualifications: B.Tech in Computer Science, Information Technology, Electronics, or related field Freshers are welcome to apply; prior experience will be an added advantage Basic knowledge of computer hardware and networking Understanding of routers, switches, LAN/WAN, and troubleshooting techniques Good analytical and problem-solving skills Basic communication and coordination abilitiesPreferred Candidate: Candidate willing to work in field-based assignments as well as office-based support Owns a personal vehicle for travel and site visits Comfortable handling client interactions during on-site visits Male candidate preferred Quick learner with a proactive and responsible attitude

As a Desktop Support Engineer, you will be responsible for providing technical support to computer users within the company. This includes setting up new computers, troubleshooting software and hardware issues, and ensuring all systems are running smoothly. You will also be responsible for maintaining inventory of computer equipment and assisting with network troubleshooting.Key responsibilities:- Install and configure computer hardware and software- Troubleshoot technical issues and provide timely solutions- Maintain and update inventory of computer equipment- Assist with network troubleshooting and setupRequired skills and expectations:- 1-7 years of experience in desktop support- I.T.I. education- Strong knowledge of computer hardware and software- Excellent problem-solving skills- Ability to work independently and in a team- Good communication skills- Willingness to work full time and in an office setting- Male candidates preferred

We are looking for a proactive and efficient Technician to join our IT Department, who will be trained and responsible for daily IT task and managing internal IT infrastructure. Installing and troubleshooting computer networks and systems locally and remotely including Camera and printers. Website support and maintenance. Managing local and remote Data backup, Data safety and security Maintaining inventory of all IT assets of the company including records for repairs and maintenance. Prepare purchase order for IT / advert requirements as per company process including vendor management. Being updated with IT Act & rules In-house Crewing software, Marlins test system support. Manage things related to advertising on social media, job portals and keep track to monitor the growth and modification strategy.

Biomedical Engineer Experience: 7-9 YearsLocation: BangaloreHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Biomedical Engineer to manage medical equipment, technical support, maintenance and compliance activities across healthcare facilities. The role involves equipment installation, preventive maintenance, troubleshooting, vendor coordination and ensuring medical devices are safe and operational.Key Responsibilities:Manage installation, maintenance and servicing of medical equipment.Perform preventive and corrective maintenance.Troubleshoot biomedical equipment and coordinate repairs.Coordinate with equipment vendors and service providers.Maintain equipment records, service schedules and documentation.Support equipment procurement, evaluation and commissioning.Ensure compliance with hospital safety and equipment standards.Relevant Skillset:Biomedical Engineering, Medical Equipment, Medical Devices, Equipment Maintenance, Preventive Maintenance, Troubleshooting, Installation, Commissioning, Calibration, Vendor Management, Hospital Equipment, Equipment Validation, Healthcare Compliance, Technical Support

Application EngineerExperience: 10-12 YearsLocation: PuneHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Senior Application Engineer with strong experience in industrial automation solutions. The role involves understanding customer requirements, developing technical solutions, product selection, application support, troubleshooting, and coordination with sales and engineering teams.Key Responsibilities:Understand customer applications and technical requirements.Develop suitable automation solutions and configurations.Provide pre-sales and post-sales technical support.Handle product selection, sizing and technical proposals.Support installation, commissioning and troubleshooting.Conduct product demonstrations and technical presentations.Coordinate with customers, sales and engineering teams.Relevant Skillset:Application Engineering, Industrial Automation, PLC, HMI, SCADA, VFD, Servo, Sensors, Motion Control, Control Systems, System Integration, Technical Support, Product Selection, Commissioning, Troubleshooting, Technical Proposal

Key ResponsibilitiesLead, supervise, and support team members to achieve departmental objectives.Set performance goals, monitor progress, and provide regular feedback.Conduct team meetings, coaching sessions, and performance reviews.Allocate tasks and ensure timely completion of projects and assignments.Develop and implement strategies to improve team efficiency and productivity.Resolve employee concerns and operational challenges effectively.Ensure adherence to company policies, procedures, and quality standards.Prepare and analyze performance reports and key metrics.Collaborate with senior management and other departments to achieve organizational goals.Identify training needs and support employee development initiatives.

Key ResponsibilitiesRespond to customer inquiries through phone, email, chat, and support ticketing systems.Diagnose, troubleshoot, and resolve technical issues related to products, software, hardware, or services.Guide customers through problem-solving processes and provide clear technical instructions.Escalate complex technical issues to senior support personnel or relevant departments when necessary.Record, track, and document customer interactions, issues, and solutions accurately.Monitor support tickets and ensure timely resolution within defined service levels.Assist customers with product installation, configuration, upgrades, and system usage.Maintain knowledge of company products, services, and technical updates.Collaborate with internal teams to identify recurring issues and recommend improvements.Contribute to the development of support documentation, FAQs, and knowledge base articles.Ensure excellent customer service and maintain positive customer relationships.