Support Engineer - Hyderabad

We are looking for a dedicated Support Engineer to join our team in Hyderabad. The ideal candidate will have 2 to 4 years of experience in a support role and a background in information technology.

Key Responsibilities:

- Technical Support: Provide prompt and effective technical assistance to customers facing hardware and software issues. Resolve problems efficiently to ensure customer satisfaction.

- Troubleshooting: Diagnose technical issues using problem-solving skills and tools. Identify the root cause of issues and apply solutions to restore services swiftly.

- Customer Interaction: Communicate clearly with customers to understand their technical concerns. Maintain professionalism and build positive relationships to enhance customer experience.

- Documentation: Maintain accurate records of support requests and resolutions in the support database. Document processes for future reference and training.

- Collaboration: Work closely with other technical teams to escalate complex issues that require further analysis or action. Ensure seamless communication across departments.

Required Skills and Expectations:

Candidates should have a solid understanding of computer systems, networks, and software applications. Strong troubleshooting skills and the ability to handle multiple tasks in a fast-paced environment are essential. Excellent communication skills, both verbal and written, are necessary for effective customer interactions. The candidate should be detail-oriented and have a proactive approach to problem-solving.

This role requires a full-time commitment and is based in our office, making it essential for the candidate to be present on-site.

• Experience

  2 - 4 Years

• No. of Openings

  2

• Education

  I.T.I.

• Role

  Support Engineer

• Industry Type

  Electronic Manufacturing Services (EMS)

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office