Fresher Technical Helpdesk Jobs

Company: Total ShapeLocation: Remote (Work from Home)Salary: $1,000 $1,300 USD per month (depending on experience)Position Overview:Were looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.Responsibilities:Respond to customer inquiries via email and chat in a professional, timely mannerTroubleshoot and resolve technical issues related to website access, subscriptions, and user accountsGuide users through processes step-by-step with clear instructionsEscalate unresolved issues to the appropriate internal teamsMaintain accurate records of support interactionsContribute to the development of help center articles and internal documentationRequirements:Excellent written English with a friendly, professional tonePrevious experience in technical support or customer service (non-voice preferred)Strong problem-solving skills and attention to detailAbility to handle multiple conversations and prioritize effectivelyFamiliarity with tools such as Zendesk, Intercom, or Freshdesk is a plusComfortable using and explaining web-based platforms and basic troubleshooting stepsWhy Join Total Shape?Fully remote role with flexible schedulingCompetitive monthly compensationSupportive and collaborative remote teamOpportunities for advancement and skills developmentTo apply, please follow these instructions:Search on Google for Total Shape then go to our Jobs page from the homepage. This is a test to see how well you follow instructions, given that hundreds of applicants are competing for the position.Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using the Google Form.We will contact you if we believe youre a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For - Total Shape.*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email.If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***

Service Desk Support Trainee Job DescriptionOne Liner :Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions.Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability toHold clear, spontaneous, and productive conversations via phone.Write detailed, grammatically correct support emails and chat responses.Communicate complex technical issues to non-technical users in an understandable manner.You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -Provide world class remote assistance to users via Chat, Phone and eMailAssists users by remote troubleshooting and resolving technical and service issues.Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.Principle duties and responsibilities Job Description :Provides comprehensive remote support across major operating systems -Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.Follows documented procedures for issues presented and escalates further if need be.Delivers support for G suite applications, covering installation and basic usage -When necessary, escalates issues to the SMEs / Leads for resolution.Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolutionProactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.Communicate effectively with non-technical users to explain solutions in an understandable manner.Must Have Skills :Degree Certificate (Any, but should have good written and verbal communication skills)0 - 1 years of Customer Service experienceExcellent communication skills, should be able to hold a conversationBasic troubleshooting and should be able to comprehend the issues presentedAbility to deal professionally as well as ability to learn new products and technologiesGood customer service skills, multitasking and documentation skillsAbility to adjust quickly to the changing priorities and implement the same per business requirementsBasic knowledge on IT systemsKnowledge, Skills and Abilities :Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skillsGood Analytical & Cognitive skillsRequired Skills & Qualifications:Education: Any degree, with strong written and verbal communication skills.Experience: 0-1 year in customer service.Communication & Customer Handling:Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support.Strong customer service approach and attitude, multitasking, and documentation skills.Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills.Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently.

Awareness about hardware and software backup, Knowledge of firewall and security, Basic IT knowledge, Hardware and software knowledge. implementing database and network designs, installing and upgrading software, ensuring systems security and troubleshooting computer issues throughout their organizations. Troubleshoot and resolve technical problems or issues related to computer software and systems.Train or instruct users in the proper use of hardware or software.

ROLE: Desktop Support Engineer and NETWORKINGMNC's Recruiting: Tier 1&2QUALIFICATION : Diploma or Any DegreeSALARY : 15k to 30kLOCATION : Bangalore,ChennaiREQUIRED : Fresher and 0 to 1 yrs experienceRECRUITMENT METHOD : Training and direct placement method with Payment after getting placed. 20 Days Training will be provided after placement need to pay (1 year job assurance )with 100% placemnt

Job Description:Communicating with upper management to develop strategic operations goals.Developing strategic long-range plans to achieve strategic objectives.Creating and managing the organizations fiscal operating and capital budget and expenses.Monitoring operational performance of both internal and external service providers.Monitoring facility condition and environmental performance and recommending or approving funding levels and spending plans.Providing a workplace setting that is conducive to productive work.Monitoring occupant satisfaction.Monitoring construction and renovation projects.Monitoring performance metrics.Receiving and responding to approvals and notifications.Must Having IT Knowledge and personnel Skills.Can Easily Resolving IT Related Issues.

Desktop laptop support Engineer, its a field work engineer

IT SALES EXECUTIVEJob description- Proven experience as a IT Sales Executive- Inbound Outbound Calling to prospects/customers.- Thorough understanding of marketing and negotiating techniques.- Fast learner and passion for technical sales.- Proficiency in English and Hindi- Self-motivated with a results-driven approach.Qualification and experience:- B tech, M tech, BCA, MCA Knowledge or Experience in IT sales is must.- Minimum one year of experience.- Inbound and Outbound Calling to prospects/customers- Aggressive Candidates may apply- Fresher can also apply- Proficiency in English and Hindi language is must.Salary: As per Industry StandardsJob location: Delhi / Gurgaon (on site job)Preference: Experienced/ fresherIndustry type : IT servicesEmployment type: Full type and permanentRole: BD IT Sales

Follow the proper escalation matrix provided with respect to the nature of call. Generate daily/weekly reports on the activities being undertaken on regular basis Resolution to the end users on phone to their problems related to products. Manage large amounts of incoming calls Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively

Job Description: Proven experience as a help desk technician or other customer support role Good understanding of computer systems, servers, and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Rotational shifts Proficiency in English Customer-oriented and cool-tempered Good Team Player Should be proactive in learning and taking initiatives Excellent time management The ability to handle pressure and meet deadlines Should know MS Office (Outlook, PPT, and Excel)Thanks & Regards,SricharanRecruiterArka Technology Innovation and Software Systems

1. Provide explanations and instructions about EMR topics to staff of Doctors Office.2. Effectively and diplomatically communicate within and across teams, departments, and organizations.3. Demonstrate and be a champion of exemplary customer service with end-users and team members, even when others are stressed or frustrated with technology.4. In a timely manner, capture, track, and solve level 1 and 2 help requests. Escalate level 3 help requests to Supervisors, or server and network administrators, as appropriate.5. Prioritize, coordinate, expedite, and escalate help requests for the help desk team, balancing workload, skills, personnel development, quality, service levels, and customer needs/expectations.6. Monitor help requests, analyze trends, track quality, and make proactive changes.7. Work on assigned special projects (usually related to EMR system management and training). 8.Configure the EMR and its sub-systems according to recognized standards.9. Securely create, update, and deactivate/terminate user accounts.10. Support administrative and clinical users remotely.11. Ensure secure, reliable access to data by users according to company standards and industry regulations and protect data from risks12. Maintains working knowledge of the technology and systems supported.13. Performs other duties as assigned.14. Support data quality and integrity (by fixing transactions, educating users, and properly configuring the system). 15. Manage end to end all calls logged, providing regular updates to customers on call status.

e purpose of the job is to support the quantitative and qualitative development of proprietary titles as well as partnership journals.

Company Details Company: Enlighten Software Services Pvt Ltd Work location: Work From Home & Bangalore Office @ Banashankari 3rd Stage Job RequirementsClient Support via Skype ChatExperience Level: 0 - 1+ Years Job Type: Permanent Working Days - 5 Days a Week Probation Period - first 7 Days/first 30 days Rotational Shifts - No Fixed Saturday / Sunday off. Shift Timing - (08:00-17:00 & 17:00 - 03:00)Package 2.06 L per Annum (Including PF)Minimum Commitment - 2 Years Qualification Required: Any Diploma/Graduate/CA Responsibilities and Duties: Handle Client Request and Issues via skype chat Application Monitoring and Reporting Providing excellent customer service support to Global customers Maintaining Daily Log for all the Actions performed Adding case resolution to Knowledge Management System Skills: Strong communication in English and Kannada is a mustCustomer service skills Good Typing Speed is a must Note: No CAB FACILITY or PICK UP DROP FACILITY. Preference given to those candidates who can join ASAP.

Provide technical support to international customers remotely. Sales and Delivery of Technical services and Troubleshooting and resolve client Tech Issues.

Roles & Responsibilities: Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Following up with clients to ensure the problem is resolved. Testing and evaluating new technologies.Male candidates preferableQualification: MCA/ BCA/ BTECH- IT /BSC- ITMMust have own bike and laptopType: Fresher/ ExperienceLocation: Bhubaneswar