Retention Manager Job Vacancies in Delhi NCR

We are looking for a Customer Support Executive to handle customer queries, resolve issues, and provide excellent service through calls, emails, or chat. The candidate should have good communication skills and a customer-first approach.

Customer Retention & CRM Growth OfficerRemote UK Business International Applicants WelcomeWe are partnering with a well-established, multi-branch automotive service group in the United Kingdom to hire a Customer Retention & CRM Growth Officer.This is a remote, full-time opportunity with direct impact on business performance, repeat revenue, and workshop utilisation across multiple UK locations.This role focuses on customer lifecycle management and structured retention campaigns not social media marketing.About the OpportunityOur client operates busy automotive workshops and is looking to strengthen its customer retention systems to ensure consistent repeat bookings for MOT and servicing.The selected candidate will take ownership of reminder campaigns, CRM management, and structured follow-up activity that directly drives bookings and customer loyalty.This is a measurable, performance-driven role tied to real business outcomes.Key Responsibilities* Manage MOT and servicing reminder campaigns (Email & SMS)* Create and optimise campaigns using Mailchimp or similar platforms* Set up and manage WhatsApp Business customer workflows* Maintain and update CRM/customer databases (Excel or garage management systems)* Follow up with customers who have not booked after reminders* Conduct outbound calls to assist customers with bookings* Request and manage Google Reviews post-service* Execute weekly and monthly retention campaigns* Maintain accurate records and notes within CRM* Track and report on retention and booking performance metricsWorking Hours* Monday to Friday* 8:30 AM 5:30 PM UK Time (GMT)* Approximately 2:00 PM 11:00 PM India Time (depending on daylight saving)Compensation* INR 6,00,000 per year (or 5,000 equivalent)Performance-based incentives linked to retention and booking outcomesThis compensation is positioned competitively for long-term international remote employment.Required Experience* 25 years experience in:* Customer service* CRM management* Retention marketing* Appointment coordination* Experience making daily outbound customer calls* Experience managing structured databases or CRM systems* Experience creating and managing email or SMS campaigns* Automotive industry experience is advantageous but not mandatory.Preferred Technical Skills* CRM or garage management systems* Microsoft Excel or Google Sheets* Mailchimp or similar email marketing tools* WhatsApp Business* SMS campaign platforms* Google Reviews/customer feedback systemsCandidate Requirements* English proficiency at C1 Advanced level* Clear, professional communication suited to UK customers* Comfortable handling outbound calls daily* Strong organisational skills and attention to detail* Quiet professional home workspace* Reliable high-speed internet* Ability to maintain confidentiality and follow data protection standardsPerformance MeasurementSuccess in this role will be measured by:* Repeat booking rate* Customer retention percentage* Customer reactivation outcomes* Review generation rate* Campaign-to-booking conversionCareer ProgressionThis opportunity offers structured growth into:* Customer Success Leadership* CRM Management* Retention Strategy LeadershipAs the client continues expanding, leadership pathways will open.Application Process* Direct applicants only (Email your resumes/CV at: anthony@affinitysteps.com)* Shortlisted candidates will complete a short paid assessment* Hiring timeline: 24 weeks

Position Vacant: CRM Executive - FemaleJob Location: Sector 17, FaridabadCompany: SHRI RAM TILES & SANITARY SCF 132 Sector 17 HUDA Market FaridabadWhatsapp/Mobile: 9899546490Greet walkin customers and understand their requirements.Required Candidate profileProvide product information on tiles, sanitaryware & bathroom fittings.Record all walkins, inquiries, and telephonic leads in CRM software or Excel..Proficiency in MS Excel, and email drafting.

Weblink.in is looking for Retention Manager Role !!!Job Title: Retention ManagerLocation: Central DelhiJob Type: Full-TimeDepartment: Marketing / Customer Success.Job Summary:We are seeking a strategic and customer-focused Retention Manager to lead efforts in maximizing customer loyalty and reducing churn. The ideal candidate will be responsible for developing, executing, and optimizing customer retention strategies that drive long-term value and satisfaction. You will work closely with marketing, sales, and customer support teams to enhance the customer journey and implement initiatives that improve customer lifetime value.Key Responsibilities: Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.Analyze customer behavior, feedback, to identify pain points and opportunities for engagement.Collaborate with Customer Support teams to improve customer experience and satisfaction. Stay up-to-date with industry trends and best practices in customer retention and loyalty programs. Map and analyze every touchpoint in the customer journey to identify friction points. Implement loyalty programs or exclusive benefits that show customers they are valued. Send timely and relevant updates, tips, and value-driven content to keep customers engaged. Address negative feedback early and turn it into an opportunity to delight the customer. Analyze churn data to understand why customers leave and implement solutions to prevent future loss. Skills Set Required:Bachelors degree in Marketing, Business, or related field. MBA . 35+ years of experience in customer retention Excellent communication and project management skills.

We are seeking an experienced Retention Marketing Manager to lead and execute customer retention initiatives that enhance engagement, drive repeat purchases, and improve customer lifetime value (LTV). The ideal candidate will manage both strategy and execution of retention campaigns across Email, WhatsApp, and SMS, creating personalized customer journeys that build loyalty and reduce churn.Key Responsibilities:Develop and execute a comprehensive retention marketing strategy across Email, WhatsApp, and SMS channels.Design and implement automated customer journeys focused on engagement, win-backs, and post-purchase experiences.Plan and launch targeted campaigns to drive repeat orders, boost LTV, and minimize customer churn.Manage audience segmentation, personalization, and cohort-level performance tracking.Analyze campaign performance and customer behavior to optimize content, timing, and targeting.Collaborate with creative, content, and customer experience teams to ensure consistent brand communication.Maintain and enhance the CRM tech stack to support scalable retention strategies.Requirements:47 years of experience in retention or lifecycle marketing within a D2C or e-commerce environment.Hands-on experience with Email, WhatsApp, and CRM tools such as WebEngage, CleverTap, or HubSpot.Strong analytical mindset with a data-driven approach to campaign optimization.Excellent communication, project management, and collaboration skills.Required Skills:Customer Relationship Management (CRM)Data AnalysisA/B Testing & Analytics (GA4, VWO, Hotjar)Retention MarketingCustomer Segmentation & PersonalizationCustomer Lifetime Value (LTV) Optimization

The incumbent will be required to do the Lead Generation, Pitching. Booking an online Demo of CRM software. Product demonstration through online portals like Zoom / Meet Upselling to existing clients, acquire new clients. Do Renewal & Retention Management. Manage setup of customers by coordinating with the technical team. Handle escalations , provide support to clients immediately. Maintain customer relations.

Key ResponsibilitiesLead and manage the sales team to achieve monthly, quarterly, and annual sales targets.Develop and implement effective sales strategies to drive property sales and revenue growth.Build and maintain strong relationships with clients, brokers, and channel partners.Identify new business opportunities and expand the customer base.Monitor market trends, competitor activities, and customer preferences to optimize sales approach.Conduct site visits, presentations, and negotiations with potential clients.Ensure timely follow-ups, closing of deals, and proper documentation.Provide training, mentoring, and performance feedback to the sales team.Prepare regular sales reports and present to senior management.Ensure compliance with company policies, pricing structures, and ethical standards.RequirementsBachelors/Masters degree in Business, Marketing, or related field.35 years in sales.Proven track record of achieving and exceeding sales targets.Strong leadership, team management, and negotiation skills.Excellent communication and interpersonal abilities.In-depth knowledge of the real estate market, customer behavior, and channel sales.Proficiency in MS Office.Key Skills:Sales Leadership & Team ManagementBusiness Development & Client AcquisitionNegotiation & Deal ClosureMarket Analysis & Strategy BuildingRelationship Management

Dear Candidate,We are hiring for leading life insurance company.KEY RESPONSIBILITIES Drive cross sales and new sales from the assigned team ofAdvisors Drive Input behaviors with the assigned team of Advisors. Meeting the sales plan numbers consistently and achievingthe sales standards. Maintain and improve the Sales Quality Standards bymaintaining the Persistency standards. Training and Development of the team of advisors for newproduct launches/revisions in the existing policies. Drive advisor attendance in Trainings and GO-meets.Desired qualification and experienceGraduate with 3+ years of experience, minimum experience in the insurance sector, 2 yearsProven Sales Track Record in Insurance, preferably Life InsuranceExperience in a cross-selling sales teamFamiliarity with skills in supervision & development of teams, strong networkingCTC: Up to 4.25LPATo apply, kindly call or WhatsApp on 9759214468 and mail nikita.koli@assuredjob.inRegards,NIKITA

Company Description:eVanik Networks Private Limited is a leading SaaS provider specializing in back-office solutions for eCommerce sellers. Our platform helps businesses automate key operations, including payment reconciliation, accounting, inventory management across multiple channels, and transaction syncing for online marketplaces. Known for our strong reconciliation features, eVanik ensures accuracy and efficiency, seamlessly integrating with tools like Tally Prime to support GST compliance. We are committed to improving seller success and simplifying operations.Role Description:We are seeking a full-time Customer Support Representative to join our team in Noida. The role involves providing exceptional assistance to eVanik users, resolving their issues, ensuring a high level of customer satisfaction, and managing subscription renewals. Key responsibilities include troubleshooting technical issues, addressing customer queries, renewals, and delivering solutions that meet user needs.Key Responsibilities: Troubleshoot and resolve technical issues for eVanik users. Handle customer inquiries and concerns promptly and effectively. Ensure customer satisfaction through excellent service and support. Manage and oversee subscription renewals, ensuring continuity of service for users. Communicate clearly and effectively with customers to understand and address their needs. Provide training to the new users on service functionalities. Collaborate with other departments to improve the product and customer experience.

1 Customer Interaction & Issue ResolutionRespond promptly to customer inquiries via phone, email, chat, or social media.Listen actively to customer concerns and provide accurate, efficient, and courteous solutions.Handle product/service complaints and resolve issues within set service levels.2 Product & Service KnowledgeMaintain an in-depth understanding of the companys products, services, and policies.Provide customers with clear, correct information and guidance.3 Documentation & ReportingRecord customer interactions, transactions, comments, and complaints accurately in the system.Escalate unresolved issues to appropriate internal teams or higher management.Prepare regular reports on common customer issues, feedback trends, and resolution times.4 Customer Relationship ManagementBuild positive relationships with customers by providing outstanding service.Follow up with customers to ensure their issues have been resolved to their satisfaction.Identify opportunities to upsell or cross-sell services when appropriate.5 Team Collaboration & Feedback SharingWork closely with other departments (sales, technical, billing, logistics) to address customer concerns.Share customer feedback and insights with the product, marketing, or operations teams for service improvement.6 Quality Assurance & Process ImprovementAdhere to company protocols and quality standards.Participate in training and workshops to continuously improve customer service skills.Suggest improvements to customer support procedures and service delivery processes.7 Crisis & Complaint ManagementManage difficult or escalated situations with professionalism and empathy.Provide service recovery solutions to maintain customer trust and loyalty.

Job Title: Customer Relationship Management (CRM) SpecialistLocation: ATS Greens Paradiso, Sector CHI-4, Greater Noida (Work from Office)Salary: 25,000 30,000 per monthNumber of Openings: 1Experience Required: 1-2 YearsWorking Days & Hours: Monday Saturday 09:00 AM 06:00 PM (IST)Team Size: 7Employment Type: Full-Time Permanent Work from Office (WFO)Interview Process: 2 Rounds (Virtual Screening & Final Face-to-Face Interview)Role : Manage and optimize CRM systems to enhance customer relationships and drive sales.Key Responsibilities:Maintain and update customer data in CRM systems.Analyze customer behavior and segment the audience.Develop and execute targeted email campaigns.Provide customer service support and resolve issues.Skills Required:Proficient in CRM software.Analytical and problem-solving skills.Excellent communication and interpersonal skills.

Position Title: Senior Sales ManagerKey Responsibilities:Lead and manage two sales teams separately (corporate team and broadband team) consisting of 10-15 members each.Develop and implement effective sales strategies for both the corporate and broadband sectors.Monitor team performance, provide guidance, and ensure sales targets are consistently met.Establish and maintain relationships with key clients and stakeholders.Provide training, coaching, and mentorship to team members for their professional development.Conduct regular performance reviews and prepare detailed reports for senior management.Qualification Criteria:Minimum of 5-7 years of experience in sales management, with a proven track record of leading teams to success.Experience in managing both corporate and broadband sales teams is highly desirable.Strong leadership and communication skills, with the ability to motivate and guide teams.Excellent problem-solving abilities and a strategic approach to sales management.Ability to work under pressure and meet deadlines.A Bachelor's degree in Business Administration, Sales, Marketing, or a related field. A Masters degree is an added advantage.Strong knowledge of CRM tools and sales reporting software.

Job Openings for 10 Retention Executive Jobs with minimum 1 Year Experience in Gurgaon/Gurugram, having Educational qualification of : Higher Secondary, Secondary School, Diploma, B.A with Good knowledge in Churn Management,Service Provisioning,Customer Acquisition etc.

Job description1. Respond to user inquiries and provide timely and effective support through various communication channels (email, chat, phone, etc.)2. Assist users in understanding product features and functionalities.3. Handle daily operations including internal company CRM tool.4. Oversee the preparation and approval of documents such as purchase agreements and lease contracts and ensure vital documents are signed and payment received.5. Communication English Skill.Please share me your cv at

Hiring for 2 Customer Service Jobs in Delhi,noida,Ghaziabad, Uttar Pradesh, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, B.A, B.Arch, B.C.A, B.B.A, B.Com, BDS, BHM, B.Sc, B.Tech/B.E, MBBS with Good knowledge in Customer Relationship,Customer Care,Customer Retention,Customer Support,CSE,Customer Management etc.

Our growing company is looking for an experienced and resourceful Business Development Manager to develop and implement growth opportunities in existing and new markets. Were searching for professionals that have a solid track record of creating long-term value for organizations. First and foremost, were looking for a leader who understands how to leverage real data and capitalize on business trends and opportunities.Were looking for managers who are customer-obsessed and ready to solve the changing needs of our clients. Candidates should have strong communication and client management skills, as well as the ability to manage a diverse team of vendors in an evolving industry landscape.Work timings 10.30 am to 7 pm (Hybrid -at least 2-3 days work from office in a week) Work Location Noida Sector 63Responsibilities: Responsible for onboarding new vendors and building relationship with them. Responsible for sales through vendors by offering new projects and guiding through our service delivery pipeline. Responsible for generating revenue and meeting the targets on time. Offering the vendors our free and paid services. Responsible for renewing their subscriptions. Addressing their concerns and maintaining a healthy relationship with vendors and clients. Build strong relations with customer success team and assist clients in establishing successful communication with vendors. Assisting new vendors with all the projects in the pipeline and ensuring smooth communication across multiple clients & channels.Required skills: Strong business development and negotiation skills. Exceptional client management skills. Excellent communication & negotiation skills. Preferred experience of business development into international market. Experience in the full sales cycle including, generating leads, making presentations, follow-ups, and closing clients Hands on experience on MS- Office suite (MS Excel, MS- Word, MS Outlook, etc.)

Handling and resolving the day-to-day query of customers. Interacts effectively and professionally with others and able to initiate, establish and maintain highly is effective relationships with internal and external business contacts of various cultures. Identify Customers- needs and deliver Voice Service to the customers on Financial Products related queries and complaints. Receiving Calls from Customers both New and Existing and adding those calls to the CRM and assigning them to the correct individual in the organization. Cold Calling on Exiting Database provided by the company and generating leads to the existing sales force of the company and in turn earning incentives. Should have a laptop for the office work.

Hiring for 25 Customer Service Jobs in Noida, Uttar Pradesh, Gurgaon Rural, Haryana, Faridabad, Haryana, Ghaziabad, Uttar Pradesh, Delhi Road, Rewari, Haryana, Delhi Rohtak Road, Bahadurgarh, Haryana, Sonipat, Haryana, Panipat, Haryana, with minimum 1 Year Experience, Required Educational Qualification is : Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, B.A, B.Arch, B.C.A, B.B.A with Good knowledge in Customer Relationship, Customer Care, Customer Retention, Customer Support, Telecalling / BPO / Telesales, Customer Service Operations etc.,

We have vacant of 2 Personnel manager Jobs in TF-03A, 03B, 03C THE PLAZA MALL M.G.ROAD GURGAON Gurgaon HR 122002 IN, Experience Required : 1 Year Educational Qualification : B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BHM, B.Pharma, Other Doctorate Degree, Some Tertiary Coursework, Ph.D/Doctorate Skill Gen Administration, Organizational Management, Staff Retention, Labour Welfare etc.,

Male CandidateJob DescriptionThe ideal candidate should be highly soft spoken and ready to work in customer relationship manager and make the good relationship with customer.Rolls and Responsibilities: Handling inbound calls, outbound calls, emails, and chats Strong knowledge of banking products Managing & sourcing credit card/personal loan customers Deepening relationships with existing customer base of bank customers Should be thorough with the application process and eligibility Should be able to provide customers with detailed information on products, services & offers Ability to handle all customer queries and complaints and resolved with in TAT. Ability to up-sell a credit product to other banking product customers Responsible to work upon undelivered cases and escalate wherever necessary. Retaining the customers by providing information on banking channels and benefits. Handling escalation cases and resolve customer query by coordinating with product and operations team. Ability to build rapport in diverse workforce in a multicultural setting.Competencies and Skills RequiredCustomer Relationship Manager plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are:1. Good interpersonal skills2 2. Should be fluent in English and Hindi3. Ability to listen proactively4. Problem solving skills5. Ability to handle work well and maintain qualityQualifications/Other Requirements1. Any Graduate/Preferably Commerce Graduate2. 3-4 years experience in Tele-Calling or Voice Process for Banking Sector3. Public/Private Sector Banks, Fintech's and NBFCs candidates will be preferredDesignation: Customer Relationship ManagerBenefits: Provident fund (PF) Mediclaim Insurance Paid leaves/Leave encashmentWorkdays per week: 6 days Timing 10:00am to 7:00pmSunday Fixed Week off