Quality Analysis Job Vacancies in Kochi

We are looking for a dynamic and people-focused Team Leader to guide, mentor, and inspire our CRC team. The ideal candidate will ensure daily process excellence, drive performance, and create a positive work culture while meeting business goals.Key Responsibilities;Lead and manage a team of Tele-Callers, ensuring daily productivity & quality.Monitor performance (conversion, reachability, and customer satisfaction).Provide coaching, feedback, and motivation to team members.Ensure 100% compliance with process and reporting requirements.Coordinate with Quality, Training, and Management teams for smooth operations.Handle escalations and ensure timely resolution.What Were Looking For;Minimum 2 years of experience in a call center as a Team LeaderStrong communication & leadership skills.Goal-oriented with a problem-solving mindset.Familiarity with Microsoft Excel and reporting practices.What We Offer;Attractive salary + performance incentives.Growth opportunities within the organization.A supportive and professional work environment.Recognition programs and employee engagement activities.

Role: Senior QA EngineerRelevant work Experience: 7+ Years.Duration: Full-timeLocation: CochinPrimary Skills: Automation Tester , API Testing.Acceptable Notice Period: Immediate to 60 daysRequirement overview: Experience in Rest API integrations and validation Experience on OpenAPI frameworks like Swagger Experience in writing clear, concise, and comprehensive test plans and test cases based on the user stories Experience with test-driven design & development, unit and integration testing, CI/CD. Good experience in any combination of these DBs Mongo DB, My SQL. Work in a team following agile development practices (Scrum) Maintain effective communication with the team on project limitations, capability, performance requirements Strong analytical skills, and address problems in a structured way, joining your own creative ideas Strong Knowledge of Software QA methodologies, tools, and processes Strong interpersonal skills with ability to work both independently and as a part of team Should have excellent communication and presentation skills Mandatory Skills: Strong Realtime API validation including Automation using postman Strong Database/backend testing with ability to write complex SQL Queries for data validation and Integrity US healthcare domain Knowledge. Experience include Unit, functional Integration User Acceptance testing system testing & security testing of API Expertise in at least one automation tool selenium/Appium/Cypress Manual testing experience with strong knowledge any of the domains Good knowledge in CI/CD tools like GitLab/JenkinsGood to have skills: Experience in scripting language such as JavaScript is a plus Work experience in Docker and Kubernetes. Experience working with search engines like Elasticsearch and Kibana. Experience in Google Cloud (GCP) Performance testing experience using any of performance testing tools

We are looking for 10 Quality Analyst Posts in Kochi, Kerala, with deep knowledge in Manual Testing,Quality Monitoring,QA-Quality Assurance,Medical Transcription,Call Monitoring,Quality Analysis and Required Educational Qualification is : Other Bachelor Degree