Product Executive Fresher Jobs in Vadodara

K9HR SOLUTIONS, Neha Bagdi (HR Reqruiter- Mo. No. 9879834289 Email ID: hr002@k9hr.com) is looking for a Marketing Executive based in Chhani, Vadodara, to support our marketing efforts. This is a full-time position ideal for recent graduates or those with up to one year of experience in marketing.Key Responsibilities:1. Assist in the development and execution of marketing campaigns: You will help create engaging content, manage social media channels, and contribute to overall marketing strategies to promote our products and services.2. Conduct market research: You will gather information on market trends, customer preferences, and competitors to help the team make informed decisions.3. Support in organizing promotional events: You will help plan and coordinate events that promote our brand, ensuring all logistics are managed smoothly.4. Maintain marketing material: You will assist in the creation and management of brochures, presentations, and other marketing materials to ensure they are up-to-date and accessible.Required Skills and Expectations:- Strong communication skills: You should be able to express ideas clearly and effectively, both in writing and verbally, to collaborate with team members and engage with clients.- Creativity: You should be able to generate new ideas for marketing campaigns and solutions to reach target audiences effectively.- Basic knowledge of digital marketing: Familiarity with social media platforms and online marketing strategies will be helpful.- Team player: You should be willing to work closely with other team members and support various marketing initiatives.

Job Summary:The Customer Service Executive (CSE) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. The role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.Key Responsibilities:Customer Interaction & SupportHandle inbound and outbound customer calls, chats, and emails.Respond to customer queries regarding products, services, billing, and policies.Provide accurate information and ensure a positive customer experience.Complaint Handling & ResolutionRecord and resolve customer complaints promptly.Escalate complex issues to senior staff or concerned departments when necessary.Follow up with customers to ensure problems are resolved to satisfaction.Order & Service ManagementProcess orders, returns, exchanges, and cancellations efficiently.Maintain accurate records of transactions and customer details.Coordinate with logistics or operations teams for timely delivery and support.Documentation & ReportingMaintain customer service logs, feedback, and daily activity reports.Update CRM (Customer Relationship Management) systems with all interactions.Analyze common customer issues and suggest improvements to processes.Team CollaborationWork closely with sales, marketing, technical, and accounts teams.Share insights and customer feedback for service or product enhancement.Customer RetentionBuild long-term relationships with customers through professional engagement.Promote loyalty programs, upselling, or cross-selling where appropriate.Required Skills & Competencies:Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to work under pressure and manage multiple tasks.Good listening and interpersonal skills.Basic computer literacy proficiency in MS Office, CRM tools, and email systems.Attention to detail and ability to maintain confidentiality.Professional, polite, and customer-oriented behavior.Qualifications:Minimum Education: 12th pass / Graduate in any discipline.Preferred Experience: 13 years in customer service, call center, or client support role.Knowledge of CRM software or call-handling systems is an advantage.Work Environment:Office-based, call center, or hybrid setup.Rotational shifts may include weekends or holidays (as per company policy).Fast-paced and target-driven environment.

Devise sampling procedures and directions for recording and reporting quality data. Review the implementation and efficiency of quality and inspection systems. Plan, conduct and monitor testing and inspection of products to ensure product quality.