Passenger Service Agent Fresher Jobs in Chennai

Job TitleCabin Crew / Cabin AttendantDepartmentFlight Operations / In-Flight ServicesLocationsChennaiCoimbatoreTiruchirapalliMaduraiSalemThoothukkudiVelloreHosurKadapaKurnoolJob SummaryA Cabin Crew member is responsible for ensuring the safety, security, comfort, and satisfaction of passengers throughout the flight. The role involves conducting safety demonstrations, assisting passengers during boarding and disembarkation, providing excellent customer service, serving meals and beverages, responding to medical or emergency situations, and ensuring compliance with aviation safety regulations.Cabin Crew members represent the airline's brand and are expected to maintain high standards of professionalism, grooming, communication, and hospitality.Key Responsibilities1. Passenger Safety- Conduct pre-flight safety inspections of the aircraft cabin.- Check emergency equipment before every flight.- Ensure safety equipment is functional and accessible.- Verify emergency exits remain unobstructed.- Demonstrate safety procedures before takeoff.- Ensure passengers comply with safety regulations.- Monitor cabin security throughout the flight.- Handle emergency situations calmly and efficiently.- Administer first aid when required.- Coordinate emergency evacuation if necessary.2. Passenger Service- Welcome passengers professionally.- Assist passengers during boarding.- Help passengers locate assigned seats.- Assist with cabin baggage storage.- Provide assistance to elderly passengers, children, and passengers with disabilities.- Offer special assistance to pregnant passengers.- Resolve passenger concerns courteously.- Maintain a positive travel experience.3. Food & Beverage Service- Prepare meal carts.- Serve meals and refreshments.- Offer beverages according to airline service standards.- Handle special meal requests.- Monitor passenger dietary requirements.- Maintain food hygiene standards.- Collect used trays after meal service.- Manage onboard inventory.4. Cabin Management- Ensure cabin cleanliness.- Monitor lavatory cleanliness.- Maintain cabin temperature and lighting.- Secure cabin before takeoff and landing.- Conduct regular cabin checks.- Assist passengers during turbulence.- Ensure seat belts are fastened when required.5. Emergency Responsibilities- Respond to fire emergencies.- Handle decompression situations.- Manage medical emergencies.- Perform CPR if trained.- Use emergency equipment correctly.- Guide passengers during emergency landings.- Manage security threats.- Coordinate with cockpit crew during emergencies.6. Documentation- Complete flight reports.- Record onboard incidents.- Prepare inventory reports.- Report passenger complaints.- Submit lost-and-found reports.- Record medical incidents.- Maintain accurate service records.7. Customer Care- Handle customer complaints professionally.- Resolve service issues promptly.- Provide information regarding flight schedules.- Assist with missed connections.- Offer special attention to VIP passengers.- Support nervous or anxious passengers.- Maintain excellent customer satisfaction.8. Teamwork- Coordinate with pilots.- Work closely with fellow cabin crew.- Assist ground staff during boarding.- Coordinate with catering teams.- Support maintenance staff when necessary.- Participate in crew briefings and debriefings.Daily DutiesBefore Flight- Attend pre-flight briefing.- Review flight information.- Check weather updates.- Verify passenger information.- Inspect safety equipment.- Prepare cabin.- Check catering supplies.- Ensure emergency equipment is operational.During Boarding- Welcome passengers.- Verify seating.- Assist with luggage.- Help special-needs passengers.- Conduct safety checks.- Ensure cabin readiness.During Flight- Conduct safety demonstrations.- Serve meals and beverages.- Respond to passenger requests.- Monitor cabin safety.- Perform regular cabin inspections.- Handle emergencies if required.After Landing- Assist passengers during disembarkation.- Inspect aircraft cabin.- Complete documentation.- Report incidents.- Secure company equipment.Required QualificationsEducational Qualification- 10+2 (Higher Secondary) minimum.- Diploma or Bachelor's degree preferred.- Cabin Crew or Hospitality certification is an advantage.Preferred SkillsTechnical Skills- Aviation safety procedures- Emergency response- First aid and CPR- Passenger handling- Cabin equipment operation- Food and beverage service- Aviation regulations- DocumentationSoft Skills- Excellent communication- Customer service orientation- Teamwork- Leadership- Time management- Problem-solving- Decision-making- Patience- Adaptability- Professional appearance- Positive attitude- Stress management- Conflict resolution- Cultural awarenessPhysical Requirements- Good overall health and physical fitness.- Ability to stand and walk for extended periods.- Ability to lift and store cabin baggage.- Good vision (corrected vision acceptable as per airline policy).- Ability to swim (required by many airlines).- No visible tattoos or piercings where prohibited by airline policy.- Professional grooming standards.Working Conditions- Rotational shifts.- Domestic and international flights.- Night duties.- Weekend and holiday work.- Long flying hours.- Jet lag and changing time zones.- Frequent travel.Equipment Used- Safety and emergency equipment- Public address (PA) system- Interphone- Meal carts- First aid kits- Fire extinguishers- Automated External Defibrillator (AED)- Emergency slides and life jacketsKey Performance Indicators (KPIs)- Passenger satisfaction scores- Safety compliance- On-time cabin readiness- Service quality- Complaint resolution- Emergency preparedness- Grooming and professionalism- Team performance- Accuracy of flight documentationCareer Progression- Cabin Crew / Flight Attendant- Senior Cabin Crew- Lead Cabin Crew- Cabin Supervisor- Purser / Cabin Manager- In-Flight Service Manager- Cabin Crew Trainer- Quality & Safety Auditor- Base Manager- Cabin Services ManagerSalary (India - Approximate)- Fresher: 25,000-45,000 per month- Experienced (2-5 years): 45,000-80,000 per month- Senior Cabin Crew: 80,000-1,50,000+ per month- International airlines may offer significantly higher compensation, along with layover allowances and travel benefits.

We are looking for enthusiastic individuals to join our team as Ground Staff in Chennai. This full-time position is suitable for candidates with experience ranging from freshers to those with up to six years of experience. A minimum education of 10th pass is required.Key Responsibilities:- Customer Service: Assist passengers at the airport with check-in, baggage handling, and boarding procedures to ensure a smooth travel experience.- Baggage Handling: Manage the loading and unloading of luggage from aircraft, ensuring items are handled carefully and safely.- Ground Operations Support: Collaborate with team members to facilitate efficient ground operations, including aircraft preparation and turnaround.- Safety and Compliance: Adhere to all safety regulations and procedures to maintain a secure environment for passengers and staff.- Information Assistance: Provide passengers with information about flight schedules, gate changes, and airport services to enhance their travel experience.Required Skills and Expectations:Candidates should possess excellent communication skills to interact effectively with passengers and team members. A strong sense of responsibility is important for ensuring safety and efficiency in operations. The ability to work in a fast-paced environment is essential, as is teamwork to meet the demands of the job. Candidates should be flexible with working hours, as this role may require shifts, including early mornings, late nights, or weekends. We welcome individuals who are proactive, customer-oriented, and ready to contribute positively to our team.