Order Manager Job Vacancies in Guwahati

We are looking for a motivated and enthusiastic Hotel Executive in North Guwahati. This entry-level position is ideal for individuals with a passion for hospitality and customer service. You will play a key role in ensuring a pleasant experience for our guests.Key Responsibilities:1. Guest Assistance: Greet and assist guests during check-in and check-out, ensuring they feel welcome and valued. You will address any questions or concerns they may have to enhance their stay.2. Reservations Management: Handle room bookings over the phone and online, accurately entering guest details into the system. This includes confirming bookings and managing special requests.3. Customer Service: Respond to guest inquiries and provide information about hotel services and local attractions. You should aim to resolve any issues promptly to maintain high guest satisfaction.4. Administrative Tasks: Maintain organized records of bookings and transactions, ensuring all documentation is up to date. This requires attention to detail and accuracy.5. Collaboration: Work with other hotel staff, including housekeeping and maintenance, to ensure smooth operations and timely service delivery.Required Skills and Expectations:Candidates should have completed their 12th grade and possess strong communication skills. A positive attitude and willingness to learn are essential. Basic computer skills are necessary for managing bookings and records. Candidates should enjoy working in a fast-paced environment and be ready to adapt to changing situations to meet guest needs effectively.

- Provide administrative support to the sales team by assisting with day-to-day activities such as scheduling meetings, preparing presentations, and handling client inquiries.- Maintain and update client databases, ensuring accuracy and organization.- Coordinate with internal departments (such as production, logistics, and finance) to ensure timely and accurate processing of customer orders.- Act as the primary point of contact for customers, responding to queries, providing product information, and addressing concerns.- Assist in generating and maintaining sales reports, tracking progress against targets, and compiling performance metrics.- Assist in the qualification and tracking of sales leads, ensuring timely follow-up and conversion into sales opportunities.- Coordinate with inventory teams to ensure stock levels align with sales demands and order fulfillment.- Collaborate with the marketing team to organize promotional activities, events, and campaigns that support sales objectives.- Assist in building and maintaining positive relationships with customers, handling inquiries, and ensuring smooth after-sales support.- Provide logistical and operational support to the sales team, ensuring they have the necessary tools, resources, and information to perform their roles effectively.- Enter sales data, client information, and communications into the CRM system for accurate tracking and analysis.- Liaise with external vendors, suppliers, and distributors to ensure smooth product availability and distribution.- Assist the sales team in preparing quotes, proposals, and contracts for potential clients.- Ensure timely follow-up with clients regarding proposals, pricing, and contract details.- Maintain a well-organized filing system for sales-related documents, contracts, and correspondence for easy retrieval.- Support the onboarding process for new sales team members by providing them with the necessary resources and training materials.

- Handle incoming and outgoing calls to customers, providing detailed information about products, services, promotions, and offers.- Address customer inquiries, resolve complaints, and provide solutions in a professional and courteous manner.- Generate leads by reaching out to potential customers, including past clients and new prospects.- Build and maintain long-term relationships with customers to foster brand loyalty.- Update and maintain customer databases with accurate information for future communications.- Stay updated on the latest product lines, pricing, and features to accurately inform customers.- Assist the sales team by scheduling appointments or passing on customer details for in-store visits.- Process customer orders and payments over the phone, ensuring all details are accurately recorded.- Schedule customer appointments for personal shopping experiences or consultations with jewellery experts.- Gather and record customer feedback to help improve services and products.- Meet daily, weekly, or monthly sales targets and document calls made, customer interactions, and sales results.- Ensure that all customer interactions and sales are in compliance with the companys policies and regulations.- Handle customer complaints professionally and effectively, working to resolve issues promptly.- Keep abreast of market trends, customer preferences, and competitor offerings to adapt sales approaches accordingly.

- Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person, providing detailed information about pesticide products and their applications.- Assist customers with placing orders for pesticide products, ensuring the correct quantities and specifications are selected.- Provide clear and accurate information about the company's product offerings, including different pesticide types, their usage, and potential environmental impact.- Investigate customer complaints related to product quality, effectiveness, or safety, and provide timely solutions.- Maintain accurate and up-to-date customer records, including purchase history, communication logs, and complaint resolutions.- Guide customers in understanding the proper safety precautions for handling pesticide chemicals, including personal protective equipment (PPE) and emergency procedures.- Collect and analyze customer feedback regarding product satisfaction and service quality to identify areas for improvement.- Work closely with the sales, logistics, and technical teams to ensure a smooth customer experience from order placement to delivery.- Participate in regular training sessions to stay current on product updates, industry standards, and customer service best practices.- Identify opportunities to upsell or cross-sell related products to customers, such as complementary pesticides or safety equipment.- Process product returns or exchanges in accordance with company policies, ensuring customer satisfaction while adhering to safety and regulatory guidelines.- Build strong relationships with customers by providing personalized and proactive support.- Prepare daily, weekly, or monthly reports on customer inquiries, complaints, and resolutions, tracking performance metrics.- Handle urgent customer situations such as product misuse, chemical spills, or safety violations with urgency and professionalism.

- Oversee the entire inventory of consumer durables, ensuring it is accurately tracked and managed.- Ensure stock levels are maintained at optimal levels to avoid shortages or overstocking.- Manage the ordering and procurement of consumer durables from suppliers/vendors.- Coordinate with suppliers to ensure timely delivery of products and resolve any supply chain issues.- Supervise the receiving of goods from vendors and inspect products for damage or discrepancies.- Provide sales teams with up-to-date stock information to assist with customer inquiries and product sales.- Assist customers in locating specific consumer durable products in the store.- Manage and train store staff, including sales representatives, stock clerks, and other personnel.- Ensure team adherence to company policies, procedures, and safety regulations.- Ensure the store remains clean, organized, and visually appealing at all times.- Track daily sales and prepare reports for upper management.- Identify and analyze trends to improve store performance and sales.- Handle product returns and exchanges in accordance with store policies.- Ensure all documentation for sales, inventory, returns, and deliveries is properly filed and maintained.