Hotel Jobs

Key Responsibilities Guest Experience: Take ownership of your assigned section and ensure a seamless guestexperience, from welcoming and seating guests to ensuring their satisfaction throughout themeal and bidding them farewell. Menu Knowledge: Develop an in-depth understanding of the menu, including ingredients,preparation methods, portion sizes and recommendations, to confidently guide guests. Upselling & Revenue Generation: Recommend in-house specials, signature dishes,beverages and add-ons to enhance the guest experience and increase average spend. Section Management: Manage your assigned tables efficiently, ensuring timely order taking,accurate communication with the kitchen and prompt service. Teamwork: Work seamlessly with fellow service staff, kitchen colleagues and managementto maintain smooth restaurant operations. Service Standards: Maintain high standards of grooming, hygiene, table presentation andprofessional conduct. Guest Feedback: Address guest requests and concerns promptly and escalate issues to themanager whenever required.What We Are Looking For Ability to communicate confidently in English and Hindi. A positive attitude and a genuine passion for hospitality. Strong teamwork and communication skills. A hardworking, proactive and responsible approach to work. Good interpersonal skills and the ability to connect with guests. A customer-first mindset with a willingness to learn and improve. Previous experience in restaurant service as an F&B Captain, Senior Steward or equivalentrole is a must.

TRAVEL CONSULTANT- FANCY BAZAR, GUWAHATIResponsible for planning and booking travel arrangements, including flight tickets, hotels, holiday packages, and transportation. Handle client queries, prepare travel itineraries, manage bookings and cancellations, and provide travel assistance to ensure customer satisfaction.

Manage Daily Operations: Oversee all aspects of restaurant operations, ensuring exceptional service and adherence to health and safety standards.- Staff Supervision: Hire, train, and lead a team of staff, fostering a positive work environment and ensuring team members are motivated and properly trained.- Customer Service Excellence: Address customer inquiries and resolve issues promptly, aiming to provide a memorable dining experience for every guest.- Budget Management: Monitor financial performance, control costs, and manage budgets to ensure profitability while meeting service quality.- Inventory Control: Maintain inventory levels, order supplies as needed, and ensure that all products are fresh and available.- Menu Development: Collaborate with chefs and kitchen staff to review and update menu offerings based on customer feedback and seasonal availability.

Job Duties :Operations: Oversee departments like the front desk, housekeeping, food and beverage, and maintenance. Staff Management: Hire, train, schedule, and supervise team members.Financial Oversight: Manage budgets, track revenue and expenses, and set pricing strategies. Guest Relations: Greet visitors, resolve complaints, and maintain high service standards. Safety and Compliance: Ensure the property follows health, safety, and licensing lawsThanks

Finding an Indian cook for a ready-to-eat food manufacturing or packaging company requires looking for professionals skilled in commercial food processing, recipe standardization, and large-scale preservation.Key Roles and Skills NeededFood Technologist / R&D Chef: Focuses on scaling recipes, extending shelf life, and maintaining consistent taste across batches.Commercial Production Cook: Manages large industrial equipment, hygiene standards (FSSAI compliance), and mass cooking workflows.

We are looking for a motivated and enthusiastic Hotel Executive to join our team in West Tripura. This full-time position is perfect for those with a passion for hospitality and a desire to grow in the industry.nnKey Responsibilities:nn1. Guest Relations: You will welcome and assist guests, ensuring they have a pleasant stay. Providing excellent customer service and addressing guest inquiries promptly is essential.nn2. Reservations Management: You will manage booking inquiries and coordinate with various departments to ensure a seamless check-in and check-out process for our guests.nn3. Administrative Support: You will handle administrative tasks such as filing, data entry, and other clerical duties to support hotel operations.nn4. Team Collaboration: You will work closely with other team members to maintain high standards of service and help create a positive work environment.nnRequired Skills and Expectations:nnWe are looking for candidates who have completed their 12th grade and have 0 to 2 years of experience in a similar role. Strong communication skills are important, as you will interact with guests and team members regularly. You should be able to work well under pressure and handle multiple tasks simultaneously. A friendly demeanor and a positive attitude towards problem-solving will greatly contribute to guest satisfaction. You should demonstrate a willingness to learn and adapt in a fast-paced environment.

We are looking for an Air Ticketing Associate to join our team in Jaipur. This is a full-time position suitable for candidates with 0 to 5 years of experience. The ideal candidate should have completed at least the 10th grade.nnIn this role, you will be responsible for booking air tickets, providing excellent customer service, and assisting clients with any travel inquiries. You will need to handle reservations efficiently and ensure that all ticketing processes run smoothly.nnKey responsibilities include:nn- Booking Air Tickets: You will assist customers in selecting flight options, checking availability, and finalizing their ticket purchases.n- Customer Service: Providing support and information to clients about flights, travel itineraries, and any changes in schedules is essential. You will be their point of contact for any travel-related questions.n- Handling Reservations: Keeping track of bookings, managing changes or cancellations, and ensuring that all information is accurately entered into the system will be part of your daily tasks.nnTo succeed in this role, you should have strong communication skills, attention to detail, and proficiency in handling customer requests. A good understanding of travel industry practices and the ability to work effectively in a team will also be vital. You should be reliable and dedicated to providing a high standard of service to our customers.

SHARE YOUR RESUME 8282965559nJoin our team in Samastipur, Bihar as an Air Ticketing Agent, where your primary role will focus on assisting customers with their travel needs, including booking flights and providing information about airline services.nnKey Responsibilities:nn1. Flight Booking: Assist customers in selecting and booking flights based on their preferences and requirements. This includes understanding client schedules and offering suitable options.nn2. Customer Service: Provide exceptional service to clients by answering queries regarding travel details, airline policies, baggage requirements, and other relevant information.nn3. Documentation: Ensure all booking-related documentation is accurate and complete, including ticket details and customer information, to prevent issues during travel.nn4. Problem Solving: Address and resolve customer concerns or changes related to tickets, including cancellations or rescheduling, promptly and effectively.nn5. Collaboration: Work closely with airlines and other travel service providers to ensure smooth operations and best service delivery.nnRequired Skills and Expectations:nnCandidates should possess a minimum educational qualification of 10th pass and be comfortable working in an office environment. Strong communication skills are essential for interacting with customers, while attention to detail is critical for managing bookings and documents accurately. Ideally, applicants will have a positive attitude and a willingness to learn, making them adept at adapting to the fast-paced nature of the travel industry. Previous experience is welcomed but not necessary, making this role suitable for freshers eager to begin their careers in air ticketing.

We are looking for an Air Ticketing Associate to join our team in Nashik, India. This is a full-time position ideal for motivated individuals with a passion for travel and customer service, suitable for candidates with 0 to 5 years of experience.nnAs an Air Ticketing Associate, your primary responsibility will be to assist customers in booking and managing their air travel plans. You will provide information about flight schedules, fares, and availability while ensuring a smooth and pleasant booking experience.nnKey responsibilities include:nn- Customer Assistance: Engage with clients face-to-face or over the phone, answering queries about flights, routes, and ticket prices to provide excellent service.n n- Ticket Booking: Process air ticket reservations accurately using the company's booking system, ensuring all details are correct and confirmed with clients.n n- Problem Resolution: Address any issues related to bookings, cancellations, or changes to itineraries, maintaining professionalism and patience while assisting customers.nnCandidates should have strong communication skills, a keen attention to detail, and the ability to work in a fast-paced environment. A positive attitude and a willingness to learn are essential. Familiarity with air travel industry software and basic computer skills will be advantageous. A background in customer service, even in other sectors, is beneficial but not required.

Job Description :Control and direct the food preparation process and any other relative activitiesConstruct menus with new or existing culinary creations ensuring the variety and quality of the servingsApprove and polish dishes before they reach the customerPlan orders of equipment or ingredients according to identified shortagesArrange for repairs when necessaryRemedy any problems or defectsBe fully in charge of hiring, managing and training kitchen staffOversee the work of subordinatesEstimate staffs workload and compensationsMaintain records of payroll and attendanceComply with nutrition and sanitation regulations and safety standardsFoster a climate of cooperation and respect between co-workers

Job Duties:Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.Planning drink menus and informing customers about new beverages and specials.Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.Checking identification to ensure customers are the legal age to purchase alcohol.Taking inventory and ordering supplies to ensure bar and tables are well-stocked.Adhering to all food safety and quality regulations.Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.Developing new cocktail recipes.For more queries kindly connect us.

We are seeking a motivated and enthusiastic Chef to join our kitchen team in Luxembourg. The ideal candidate will have a passion for cooking and a strong willingness to learn. This full-time position requires a keen eye for detail and the ability to work well under pressure.Key Responsibilities:- Food Preparation: Assist in preparing ingredients and dishes according to recipes, ensuring quality and consistency in taste and presentation.- Kitchen Organization: Maintain cleanliness and organization of the kitchen, including proper storage of food items and keeping work areas tidy to promote a safe cooking environment.- Assisting Senior Chefs: Support and learn from senior kitchen staff during service, gaining hands-on experience in various cooking techniques and kitchen operations.- Inventory Management: Help in checking stock levels and assist in ordering supplies to ensure that the kitchen is well-stocked and prepared for service.- Compliance with Health Standards: Follow food hygiene and safety regulations to promote health and safety within the kitchen environment.Required Skills and Expectations:Candidates should have at least 1 year of experience in a kitchen environment, with a demonstrated understanding of basic cooking techniques. A 12th-grade education is required. Strong communication skills are essential to work effectively within a team. The ability to handle high-pressure situations is important, along with a genuine interest in developing culinary skills. We expect a proactive attitude and dedication to high standards of food quality and service in a busy kitchen.

Major Roles & ResponsibilitiesAssisted in daily food preparation and cooking activities.Prepared ingredients and maintained mise en place for kitchen operations.Followed standard recipes and portion control guidelines.Ensured food quality, taste, and presentation standards.Maintained food safety, hygiene, and HACCP compliance.Operated kitchen equipment safely and efficiently.Monitored stock levels and assisted with inventory management.Stored food items properly using FIFO procedures.Kept workstations clean and organized throughout service.Supported senior chefs during buffet, banquet, and la carte operations.Minimized food wastage through proper handling and storage.Collaborated with kitchen team to ensure smooth and timely service.

We are looking for a Head Bartender to join our vibrant restaurant chain in Austria. This full-time role offers an exciting opportunity to showcase your bartending skills in a dynamic environment.As a Head Bartender, you will be responsible for crafting a variety of cocktails, managing the bar area, and providing exceptional service to our guests. You will oversee inventory management, ensuring that all supplies are stocked and well-organized. Your leadership will also guide junior bartenders by training them in mixing techniques and customer interaction, while maintaining cleanliness and safety standards at the bar.Candidates should possess a Graduate degree and have a passion for bartending, with 0 to 6 years of experience preferred. Strong communication skills and the ability to work effectively under pressure are essential. A valid passport is required, as the selected candidates will need to fly to Austria within a month after selection. This position requires working from the office, and your schedule will include weekends and holidays, in alignment with the restaurant's operating hours. You will benefit from fast visa processing and no hidden charges. Join us for this exciting bartending opportunity in Austria and elevate your career with us!

An Indian Chef specializes in preparing authentic Indian cuisine (curries, tandoor, breads) using traditional techniques. Responsibilities include menu planning, ingredient sourcingLocation - Baddi Himachal PradeshSalary - 15,000 to 25,000 + FoodKey ResponsibilitiesFood Preparation: Cooking a wide variety of Indian dishes, including curries, tandoor items, appetizers, and breads.Menu Development: Designing menus, planning daily specials, and innovating with new, authentic recipes.Kitchen Management: Supervising junior chefs and kitchen assistants, delegating tasks, and ensuring efficient service.Inventory Control: Monitoring ingredient stock levels, ordering supplies, and managing food wastage.Hygiene & Safety: Ensuring strict adherence to safety, sanitation (HACCP/USPH), and food handling standards.Quality Assurance: Maintaining consistency in taste, portion, and presentation.Key Skills & RequirementsExpertise in Indian Cuisine: In-depth knowledge of spices, regional techniques (e.g., South Indian, North Indian, Tandoor), and authentic cooking methods.Culinary Experience: Proven experience as an Indian Chef, Chef de Partie, or Cook in a professional kitchen.Leadership & Communication: Ability to manage a team and work well under pressure.Education: Culinary degree or equivalent certification is often preferred.

An Indian Chef specializes in preparing authentic Indian cuisine (curries, tandoor, breads) using traditional techniques. Responsibilities include menu planning, ingredient sourcingLocation - Sector 16 PanchkulaSalary - 20,000 to 25,000 + Room Facility + FoodKey ResponsibilitiesFood Preparation: Cooking a wide variety of Indian dishes, including curries, tandoor items, appetizers, and breads.Menu Development: Designing menus, planning daily specials, and innovating with new, authentic recipes.Kitchen Management: Supervising junior chefs and kitchen assistants, delegating tasks, and ensuring efficient service.Inventory Control: Monitoring ingredient stock levels, ordering supplies, and managing food wastage.Hygiene & Safety: Ensuring strict adherence to safety, sanitation (HACCP/USPH), and food handling standards.Quality Assurance: Maintaining consistency in taste, portion, and presentation.Key Skills & RequirementsExpertise in Indian Cuisine: In-depth knowledge of spices, regional techniques (e.g., South Indian, North Indian, Tandoor), and authentic cooking methods.Culinary Experience: Proven experience as an Indian Chef, Chef de Partie, or Cook in a professional kitchen.Leadership & Communication: Ability to manage a team and work well under pressure.Education: Culinary degree or equivalent certification is often preferred.

We are seeking a passionate Indian Cook to join our culinary team. You will be responsible for preparing high-quality Indian dishes (curries, tandoor, breads) according to standard recipes, ensuring strict hygiene standards, and delivering exceptional dining experiences. Key ResponsibilitiesFood Preparation: Prepare and cook a wide variety of Indian dishes (curries, gravies, rice, and Tandoor items) to standard.Mise-en-place: Set up workstations, including prepping ingredients, chopping vegetables, and marinating meats.Quality Control: Monitor food taste, temperature, and presentation to ensure consistency.Hygiene & Safety: Maintain strict cleanliness of the kitchen area, equipment, and follow health regulations (HACCP).Inventory Management: Assist in stock checking, storing ingredients properly, and reducing waste.Collaboration: Work with the Sous Chef/Chef de Cuisine to manage service efficiently.Required Qualifications & SkillsEducation: Degree or Diploma in Hotel Management (preferred for freshers) or culinary training.Experience: 02 years (Fresher) or 3+ years (Experienced) in Indian cuisine.Skills: Strong knowledge of Indian spices, authentic flavors, and traditional cooking techniques (Tandoor, Handi).Efficiency: Ability to work in a fast-paced environment and handle high-pressure situations.Teamwork: Good communication skills and ability to assist in training junior staff. Benefits (Typically Offered)Competitive Salary (approx. 15,000 - 25,000+ PM, based on experience).

We are looking for a friendly and efficient Restaurant Waiter to join our team in Bucharest. As a waiter, you will play a vital role in providing excellent customer service and ensuring a pleasant dining experience for our guests.Key Responsibilities:1. Greet Customers: Welcome guests warmly and guide them to their tables, ensuring they feel comfortable and appreciated from the moment they arrive.2. Provide Menu Information: Present the menu to customers and explain daily specials, helping them make informed choices about their meals.3. Take Orders: Accurately take food and drink orders from customers, making sure to clarify any dietary restrictions or preferences.4. Serve Food and Drink: Deliver orders to the table in a timely manner, while ensuring that everything is served to the highest standards.5. Check on Guests: Regularly check in with customers to ensure they are satisfied with their meals and address any concerns promptly.Required Skills and Expectations:The ideal candidate should have at least one year of experience in a similar role. You must have completed the 10th grade. Strong communication skills are crucial as you will be interacting with customers and team members frequently. A polite and friendly demeanor is essential for providing excellent service. You should be able to work efficiently in a fast-paced environment and manage multiple tasks while maintaining attention to detail. Being a team player and having a passion for the restaurant industry are important traits for success in this role.

We are looking for a motivated Hotel Supervisor to join our team in East Karbi Anglong, India. This role is suitable for recent graduates or individuals with some experience in hospitality. nnThe Hotel Supervisor will oversee daily hotel operations, ensuring a high standard of service and guest satisfaction. nnKey Responsibilities:nn- Manage Operations: Supervise daily hotel activities and ensure smooth operation in various departments, such as housekeeping and front desk.n n- Guest Relations: Assist guests during their stay by addressing their inquiries and resolving any issues promptly to enhance their overall experience.n n- Staff Coordination: Work closely with hotel staff to maintain efficient communication and teamwork, fostering a positive work environment.nn- Quality Control: Monitor service and cleanliness standards, ensuring the hotel maintains a welcoming and comfortable atmosphere for all guests.nnRequired Skills and Expectations:nnCandidates should have at least completed their 12th grade education. We are looking for individuals who are detail-oriented and possess strong communication skills. A friendly demeanor and the ability to handle stress in a fast-paced environment are essential. Basic computer skills, along with a willingness to learn about hotel operations, will be highly valued. The ideal candidate should be reliable, responsible, and excited to help create memorable experiences for our guests.

Join our team in Tinsukia, Assam, as a Hotel Executive, where you will play a vital role in creating a welcoming atmosphere for our guests and supporting hotel operations. nnKey Responsibilities:nn1. Guest Relations: Assist guests with check-in and check-out procedures, address inquiries, and provide information about hotel services to ensure a pleasant experience.nn2. Administrative Tasks: Manage reservations, process guest accounts, and maintain records to support the smooth running of hotel operations.nn3. Coordination: Work closely with other departments, such as housekeeping and maintenance, to ensure that guest needs are met promptly and efficiently.nn4. Customer Service: Handle guest complaints and feedback with professionalism and care, striving to resolve issues to maintain high satisfaction levels.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade and possess strong communication skills to effectively interact with guests and team members. Attention to detail is crucial, as is the ability to handle multiple tasks simultaneously. A positive attitude and a commitment to providing excellent customer service are essential. While prior experience in the hospitality industry is not necessary, candidates with a willingness to learn and adapt in a fast-paced environment will thrive in this role.

We are looking for a dedicated Hotel Executive to join our team in Jorhat, Assam. This entry-level position is ideal for individuals eager to start their career in the hospitality industry and provides an opportunity to learn and grow.nnKey Responsibilities:nn- Guest Services: Welcome guests upon arrival, assist with check-in and check-out processes, and address any inquiries or requests to ensure a pleasant stay.n- Communication: Effectively communicate with guests, staff, and management to ensure seamless operations and high levels of customer satisfaction.n- Administrative Tasks: Support daily operational tasks, including handling phone calls, managing bookings, and maintaining records in a timely and organized manner.n- Team Collaboration: Work closely with other hotel staff to ensure all areas of the hotel run smoothly and that guests receive exceptional service.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade and have a strong desire to learn about hotel operations. Good communication skills, a friendly demeanor, and the ability to work well in a team are essential. We expect the Hotel Executive to be proactive, detail-oriented, and capable of managing multiple tasks effectively in a dynamic environment. A passion for hospitality and a positive attitude are crucial for success in this role. This full-time position requires working from the office, ensuring hands-on experience in the hotel industry.

- Data Entry and Record Keeping: Input and maintain accurate guest information, reservation details, and financial records in the hotels systems.- Administrative Support: Assist in handling daily administrative tasks such as managing emails, processing documents, and organizing files for different hotel departments.- Reservation Management Assistance: Support the front office team with reservation updates, cancellations, and changes by maintaining and updating guest records.- Billing and Invoicing: Assist with generating invoices, processing payments, and maintaining accurate billing records for guest transactions.- Inventory Management: Help track and manage the inventory of hotel supplies (e.g., stationary, linens, etc.), ensuring proper stock levels.- Report Preparation: Assist in preparing daily, weekly, or monthly operational reports, including occupancy rates, revenue reports, and other relevant metrics.- Document Filing and Organization: Maintain and organize physical and digital files, ensuring that all documents are easily accessible and up-to-date.- Support for Accounting: Help the accounting department with basic tasks such as filing receipts, processing payments, or reconciling accounts.- Coordination with Other Departments: Assist in coordinating communication between departments, relaying important information regarding room availability, guest requests, or supply needs.- Handling Guest Complaints (Indirectly): Provide back-office support in resolving any discrepancies or issues related to guest billing, reservation errors, or service requests.- Data Analysis: Help with collecting and analyzing data related to hotel performance (e.g., occupancy rates, revenue), and prepare insights for management.- Hotel Software Management: Use hotel management software for updating guest records, reservations, and generating reports as per the department's requirements.

Must have a minimum of 5 years of experience in front office operations at 3-star or 4-star hotels/resorts. Should be well-educated, well-mannered, and of good character. Must possess strong leadership and communication skills to manage front office operations efficiently. Should be able to handle guest relations professionally and ensure excellent customer service. Capable of collaborating with travel agencies and tour operators to bring in good business. Must take responsibility and initiative in daily operations, ensuring smooth check-in/check-out processes, reservations, and overall guest satisfaction.

- Oversee the day-to-day operations of the hotel, ensuring all departments (front office, housekeeping, food and beverage, maintenance, etc.) run smoothly.- Lead, train, and manage hotel staff, ensuring high levels of performance and customer service.- Create training programs to improve staff skills and maintain motivation.- Ensure the highest level of guest satisfaction by handling customer complaints and resolving issues promptly.- Monitor guest feedback (via surveys, online reviews, etc.) and implement necessary improvements.- Prepare and manage the hotel's budget, ensuring profitability while controlling expenses.- Monitor revenue streams and adjust strategies to maximize income (e.g., room rates, occupancy rates, event bookings).- Develop and implement marketing and sales strategies to promote the hotel and increase bookings.- Ensure the hotel complies with all local health, safety, and legal regulations.- Oversee the maintenance of the hotel property, ensuring that facilities are clean, well-maintained, and safe.- Monitor and manage room pricing strategies to optimize revenue while maintaining competitive positioning in the market.- Work with senior management to develop long-term strategies for hotel growth and expansion.- Manage relationships with suppliers, ensuring cost-effective procurement of hotel supplies and services.- Oversee the implementation of health and safety regulations, ensuring guest and staff safety at all times.- Maintain regular communication with hotel owners or management company, providing updates on hotel performance, financials, and other key metrics.- Oversee the planning and execution of events, conferences, and banquets, ensuring seamless service for group bookings.

We are looking for a hard-working steward to be responsible for ensuring all sanitation standards are met. The steward will attend to customer needs, assist wait staff, ensure all stations are well stocked, and assist in keeping all areas clean and sanitary. You will clean and put away dishes, clean floors and food preparation areas, refill supplies, wipe tables, and take out the trash.To be successful as a steward, you should be committed to working hard, and have the physical stamina to be on your feet and moving for the duration of your shifts. You should be friendly and helpful to customers and have strong team working skills.Steward Responsibilities: Cleaning and setting tables and placing seasonal decorations, candles, and table cloths. Welcoming customers, seating them, serving them water or refilling their glasses, and delivering beverages from the bartender. Keeping menus clean and presenting them to customers. Stocking wait staff serving stations with napkins, utensils, trays, and condiments, and assisting the wait staff with all aspects of service. Clearing tables and preparing them for the next customers. Assisting in cleaning and opening or closing tasks. Scraping food from dirty dishes, pots, pans, plates, flatware, and glasses, washing dirty dishes, and putting them away. Assisting with sweeping, mopping, and polishing the restaurant, bar, kitchen, and equipment. Transporting used linen to or from the laundry or housekeeping section. Assisting with unloading and storing stock.Steward Requirements: A high school diploma or equivalent. Must meet the age limit for serving alcoholic beverages. A friendly, polite, and courteous nature. Strong customer service and team working skills. Physical stamina to work long hours on your feet. The flexibility to work shifts, nights, weekends, and holidays. Strong communication and organizational skills.

Chef De Partie - North Indian, South Indian, Tandoor, PantryRequired Skills Supervising and training staff Preparing and cooking dishes Maintaining food hygiene and safety standards Managing inventory and ordering supplies Planning and developing menus Good communication and teamwork skills Ability to work under pressure in a fast-paced environment Time management and multitasking abilities Positive attitude and willingness to learn

We are looking for an experienced Restaurant Captain to lead the front-line service team, ensure smooth restaurant operations, and deliver excellent guest experience. The Captain will supervise stewards, coordinate with kitchen and bar, and maintain high service standards.Key Responsibilities