Hospitality Manager Jobs

Clean and maintain guest rooms: dusting, sweeping, mopping, vacuuming, and sanitising Change bed linens, make beds, and restock guest amenities and toiletries Clean and sanitise bathrooms, glass surfaces, and fixtures to resort standards Maintain cleanliness of the restaurant, lobby, pool area, banquet spaces, pathways, and common areas Report maintenance issues (damaged fixtures, leaking taps, electrical faults) to the Housekeeping Supervisor Respond to guest requests and housekeeping calls promptly and courteously Follow FIFO principles and maintain housekeeping supply inventory Support the Housekeeping Supervisor during peak occupancy, events, and weekends Follow all resort SOPs for hygiene, cleaning chemicals, and safety

Process Optimization: Streamline workflows and eliminate process bottlenecks to reduce waste and boost output.Budget & Finance: Oversee operational budgets, track financial forecasts, and analyze data to improve profitability.Team Leadership: Supervise staff, coordinate department heads, and guide performance reviews using key performance indicators (KPIs).Vendor Management: Maintain external supplier relationships, negotiate procurement contracts, and ensure timely service delivery.Compliance & Safety: Ensure all internal procedures follow industry regulations and legal requirements.

A Food and Beverage (F&B) Trainer at a DDU-GKY Centre (Deen Dayal Upadhyaya Grameen Kaushalya Yojana) trains rural youth in the Tourism & Hospitality sector for roles like Guest Service Associate.Job Title: Food & Beverage Service Trainer / Guest Service Associate TrainerSector: Tourism & HospitalityObjective: Deliver theory and practical skills to make underprivileged youth employable in hotels, restaurants, and QSRs (Quick Service Restaurants).Key ResponsibilitiesConduct Training: Deliver engaging classroom lessons and practical sessions on F&B service, table setting, tray carrying, and guest handling.Curriculum Execution: Follow DDU-GKY guidelines, prepare daily session plans, and maintain student attendance and assessment records.Soft Skills & Grooming: Train students in basic spoken English, interview readiness, personal hygiene, and professional workplace behavior.Assessments: Conduct periodic evaluations, mock interviews, and practical tests to prepare candidates for final certification.Placement Support: Coordinate with the placement cell to ensure students meet industry standards for job interviews and On-Job Training (OJT).Qualifications & RequirementsEducation: Degree or Diploma in Hotel Management, Hospitality, or Culinary Arts.Experience: 3 to 5 years of relevant F&B service experience in hotels or restaurants, with prior teaching or supervisory experience preferred.Certifications: Domain certification (such as F&B Service Associate - THC/Q0301) is a strong advantage.Skills: Excellent communication, patience in dealing with rural trainees, and knowledge of safety and hygiene standards.

As a Front Office Coordinator, you will play a crucial role in ensuring a seamless guest experience and the efficient operation of the front office team. This position requires a proactive and organized individual ready to handle various responsibilities in a dynamic environment.Key Responsibilities:- Guest Reception: Greet and welcome guests warmly, ensuring they feel valued and attended to upon arrival.- Check-In and Check-Out Procedures: Manage the guest check-in and check-out processes efficiently, ensuring accuracy and prompt service.- Room Allocation: Coordinate room assignments based on guest preferences and availability, maximizing occupancy and guest satisfaction.- Communication: Serve as a point of contact between various departments to guarantee that guest requests and inquiries are handled swiftly.- Administrative Support: Maintain accurate records of reservations, guest information, and financial transactions to ensure smooth operations.- Issue Resolution: Address and resolve any guest complaints or issues in a professional manner, working towards maintaining high standards of service.Required Skills and Expectations:The ideal candidate should have 1 to 3 years of experience in a similar role, preferably in the hospitality sector. A degree in B.A, B.B.A, or a Bachelor of Hotel Management is essential. Strong communication and interpersonal skills are crucial for interacting with guests and team members. Organizational skills and attention to detail will help in managing tasks efficiently. The candidate should be confident, proactive, and capable of working in a fast-paced environment. Flexibility to work full-time at the office is required, with a focus on creating an enjoyable experience for all guests.

1. Team ManagementLead, manage, and motivate a team of Telesales Executives.Allocate leads among team members and ensure timely follow-up.Set daily call, follow-up, conversion, and revenue targets.Monitor attendance, productivity, and individual team performance.Conduct daily team briefings and performance reviews.Coach team members to improve their sales performance.2. Sales & Target AchievementDrive achievement of monthly sales and revenue targets.Monitor daily calling, lead conversion, and booking performance.Ensure proper follow-up on all fresh and existing leads.Personally handle important or high-value leads when required.Identify opportunities to improve conversion and average sales value.Develop strategies to achieve and exceed team targets.3. Lead ManagementEnsure all leads are contacted within the defined response time.Monitor lead status and follow-up schedules.Ensure accurate and timely updating of CRM/lead management systems.Analyse lead sources and identify high-performing channels.Prevent lead leakage and ensure maximum utilization of assigned leads.4. Performance Monitoring & ReportingPrepare and share daily, weekly, and monthly sales reports.Track key performance indicators such as:Calls madeConnected callsFollow-upsLeads convertedConversion percentageRevenue generatedAverage ticket valuePending leadsIdentify underperforming team members and implement corrective action.Share performance updates and concerns with management.5. Customer HandlingEnsure professional and courteous communication with customers.Handle customer objections and support the team in closing difficult cases.Resolve customer complaints related to the sales process.Ensure the team provides accurate information regarding products, services, pricing, offers, and policies.6. Training & CoachingTrain new Telesales Executives on products, sales processes, scripts, CRM, and customer handling.Conduct regular call audits and provide constructive feedback.Develop objection-handling and closing techniques within the team.Conduct refresher training based on performance gaps.7. Process & DisciplineEnsure adherence to company sales processes and calling guidelines.Maintain discipline and professionalism within the team.Ensure proper utilization of company systems and resources.Coordinate with Operations, Reservations, Finance, and other departments wherever required.

Job Purpose:To provide efficient, courteous, and professional food and beverage service to guests while maintaining high standards of hospitality, hygiene, and customer satisfaction.Key Responsibilities:Welcome and greet guests in a friendly and professional manner.Take food and beverage orders accurately.Explain menu items, specials, and beverage options to guests.Serve food and beverages according to hotel/restaurant standards.Set up and clear tables, restaurant areas, and service stations.Ensure proper mise-en-place before service.Handle guest requests, complaints, and feedback professionally.Maintain cleanliness and hygiene of the service area.Prepare and present bills accurately and handle payments as required.Coordinate with the kitchen and bar to ensure timely service.Follow food safety, hygiene, and workplace safety procedures.Assist with inventory, stock replenishment, and closing duties.Promote additional food and beverage items when appropriate.Required Skills & Qualifications:Good communication and interpersonal skills.Customer-service oriented and well-mannered.Basic knowledge of food and beverage service.Ability to work under pressure in a fast-paced environment.Teamwork and time-management skills.Good personal grooming and hygiene.Previous hospitality/F&B experience is preferred.Relevant hotel management or hospitality qualification is an advantage.

To meet all communication skills applicable for this position.To manage guest house management services.To manage canteen operations volume of 400 to 1000 meals per time.To maintain good relationship with the client.To manage the basic and mandatory HR practices at the project.To manage the site with best cost control management and practices.To manage the suppliers and establishing best store management practices at the project.To set the Health safety practices as governed under HACCP and FSSAI.Timely submission of invoices for the services rendered under the scope of work and collect payments on time.To set service culture and standard for better experience of the service user.

As a Cinema Manager, you will be responsible for overseeing the daily operations of the cinema, ensuring a high-quality experience for all guests. Your role entails managing staff, finances, and customer service, all while maintaining a welcoming and entertaining environment.Key Responsibilities:- Staff Management: Hire, train, and supervise cinema staff to ensure they provide excellent customer service. Create schedules and manage staff performance to maintain a motivated team.- Operational Oversight: Oversee the day-to-day operations of the cinema, including ticket sales, concessions, and cleanliness. Ensure all equipment is functioning properly and the cinema is ready for guests.- Customer Service: Address customer inquiries and resolve any issues that arise during operations. Strive to create a positive experience for all patrons.- Financial Management: Monitor the budget and financial performance of the cinema. Track sales and expenditures to meet goals and report financial information to ownership.- Marketing and Promotions: Develop and implement strategies to attract more customers. This includes organizing promotions, special screenings, and community events.To succeed in this role, candidates should have strong leadership, communication, and organizational skills. A background in customer service and experience in a managerial position will be beneficial. The ability to work well under pressure and stay calm during busy times is essential. Flexibility with working hours, including evenings and weekends, is expected.

We are seeking a dedicated Resort Manager with 5 to 7 years of experience to oversee our operations in Ernakulam. The ideal candidate will ensure that our guests have a memorable experience while managing the daily activities of the resort.Key Responsibilities:- Guest Experience Management: Ensure that guests receive exceptional service throughout their stay, addressing any concerns promptly to enhance satisfaction.- Staff Supervision and Training: Lead and support a team of employees, providing training and guidance to ensure they meet high service standards.- Operational Oversight: Monitor all resort operations, including housekeeping, food and beverage, and recreational activities, to ensure smooth and efficient functioning.- Budget Management: Develop and manage budgets, tracking expenses and revenue to ensure financial targets are met.- Marketing and Promotion: Collaborate with the marketing team to implement promotional strategies that boost occupancy rates and attract new guests.- Compliance and Safety: Ensure that all operations meet health, safety, and legal regulations, creating a safe environment for both guests and staff.Required skills for the Resort Manager role include strong leadership abilities, excellent communication skills, and a passion for customer service. Candidates should be organized and detail-oriented, able to manage multiple tasks efficiently. A background in hospitality or a related field, along with relevant certifications, is preferred. The successful candidate should thrive in a team environment and possess a decisive problem-solving attitude. Experience in managing diverse teams will be an advantage.

We are looking for a dedicated Housekeeping Attendant to join our team in Anjuna, Goa. The ideal candidate will ensure cleanliness and comfort in our facilities, providing a welcoming environment for guests.Key Responsibilities:1. Cleaning and Sanitation: Thoroughly clean guest rooms, hallways, and common areas, ensuring all surfaces are free from dust and dirt. Regularly sanitize restrooms and replenish supplies as needed.2. Laundry Management: Manage laundry responsibilities by washing, drying, and folding linens and towels, while ensuring that all items are maintained in good condition.3. Inventory Control: Keep track of cleaning supplies and equipment, notifying management when stock is low or if items need replacement.4. Guest Interaction: Occasionally interact with guests to fulfill special requests, report maintenance issues, and ensure their satisfaction with the cleanliness of their accommodations.5. Adherence to Safety Standards: Follow safety and hygiene protocols to maintain a healthy environment for both guests and staff.Required Skills and Expectations:Candidates must possess a diploma and have 2 to 4 years of relevant housekeeping experience. Strong attention to detail and a commitment to cleanliness are essential. The ideal candidate should demonstrate good time management skills, the ability to work independently, and excellent communication abilities. A positive attitude and willingness to assist others are crucial for creating a welcoming atmosphere for guests.

We are seeking a dedicated Nurse Practitioner to join our team in Mughalsarai. You will play a vital role in patient care and support, focusing on delivering high-quality healthcare services. Key Responsibilities:- Patient Assessment: Conduct thorough evaluations of patients' health to determine their medical needs, which helps in providing appropriate care.- Create Treatment Plans: Develop personalized healthcare plans tailored to individual patient conditions, ensuring effective management of their health issues.- Administer Medications: Prescribe and manage medications based on established protocols, ensuring patients receive the correct treatments.- Patient Education: Provide information on health maintenance and disease prevention to educate patients, empowering them to take charge of their health.- Monitor Patient Progress: Track the progress of patients' treatments and make adjustments as necessary to ensure positive health outcomes.- Collaboration with Healthcare Team: Work alongside physicians, nurses, and specialists to deliver coordinated patient care, ensuring a comprehensive approach to health management.Required Skills and Expectations:- Strong communication skills to effectively interact with patients and healthcare professionals.- Ability to work independently and as part of a team, demonstrating flexibility and collaboration.- Proficient in using healthcare technology and records management systems to document patient care.- Compassionate and patient-centered approach, showing empathy and understanding towards patients.- Willingness to learn and adapt in a fast-paced environment, with an ability to manage stressful situations calmly. - Relevant educational qualifications, such as a B.Pharma, B.Sc, or a professional degree in nursing, along with a focus on womens health is preferred.

Join a dynamic team as an Airline Ground Staff member in Malda, India. We are looking for dedicated individuals with 1 to 4 years of experience to ensure smooth airport operations and provide excellent customer service.nnKey Responsibilities:nn1. Check-in Assistance: Help passengers with the check-in process, ensuring they have the required documentation and baggage is tagged accurately.nn2. Baggage Handling: Manage the loading and unloading of luggage, ensuring all bags are securely transported to and from aircraft.nn3. Customer Support: Answer queries from passengers and provide information on flights, delays, and airport facilities to enhance their travel experience.nn4. Safety Procedures: Follow safety regulations and protocols diligently to ensure a secure environment for passengers and staff.nn5. Coordination with Flight Crew: Collaborate effectively with the flight crew and other ground staff to facilitate smooth boarding and deplaning processes.nnRequired Skills and Expectations:nnCandidates must have at least a 10th-grade education and previous experience in a similar role. Strong communication skills are essential, as you will be interacting with passengers from diverse backgrounds. Attention to detail is important for tasks like check-in and baggage handling. A team-oriented attitude is necessary to work harmoniously with colleagues, and the ability to stay calm under pressure will aid in managing the fast-paced environment of an airport. This full-time position requires dedication and a commitment to providing exemplary service.

Join our team as Airline Ground Staff in Bankura, India, where you will play a vital role in ensuring smooth airport operations and delivering exceptional customer service.nnKey Responsibilities:n- Check-in Assistance: Help passengers with the check-in process, ensuring all necessary documents are verified and luggage is properly tagged.n- Customer Service: Provide information regarding flight schedules, gate changes, and other inquiries, offering a friendly and helpful attitude at all times.n- Baggage Handling: Ensure the safe and efficient transfer of luggage, identifying and addressing any issues that may arise during handling.n- Safety Protocols: Follow established safety and security procedures to maintain a safe environment for passengers and staff.nnRequired Skills and Expectations:nCandidates should have 1 to 4 years of experience in a similar role and a minimum education of 10th grade. Strong communication skills and the ability to work well under pressure are essential. Being attentive to detail and demonstrating a commitment to customer satisfaction is crucial. Additionally, the ability to work in a team and adapt to changing environments will contribute to your success in this role. The position requires full-time commitment, and work will be conducted from the office, ensuring you engage directly with passengers and fellow team members.

Join our team as Airline Ground Staff in Murshidabad, where you will play a crucial role in ensuring efficient airport operations while providing excellent service to passengers. This full-time position is perfect for individuals with 1 to 4 years of experience.nnKey Responsibilities:nn1. Passenger Assistance: Greet and assist passengers during check-in, ensuring they have all necessary travel documents and providing information about flight schedules and boarding procedures.nn2. Baggage Handling: Manage baggage check-in, including weighing, tagging, and ensuring proper handling for safe transport, while assisting with lost or damaged luggage inquiries.nn3. Check-in Operations: Facilitate smooth check-in processes at the airport, utilizing the necessary technology and systems to ensure timely boarding.nn4. Customer Service: Address customer inquiries and complaints with empathy and efficiency, ensuring a positive travel experience for every passenger.nn5. Coordination with Crew: Communicate effectively with flight crews and other ground staff to ensure that all operations run smoothly and efficiently.nnRequired Skills and Expectations:nnCandidates must have completed at least their 10th grade education and possess strong communication skills to interact effectively with passengers and team members. Reliability and a friendly demeanor are essential, as is the ability to work under pressure and handle stressful situations with composure. Prior experience in a customer-facing role is preferred, and a commitment to teamwork and customer satisfaction is essential for success in this role.

To meet all communication skills applicable for this position.To manage guest house management services.To manage canteen operations volume of 400 to 1000 meals per time.To maintain good relationship with the client.To manage the basic and mandatory HR practices at the project.To manage the site with best cost control management and practices.To manage the suppliers and establishing best store management practices at the project.To set the Health safety practices as governed under HACCP and FSSAI.Timely submission of invoices for the services rendered under the scope of work and collect payments on time.To set service culture and standard for better experience of the service user.

We are urgently looking for Hospitality Executive.