Ground Handling Job Vacancies in Thiruvananthapuram

Job TitleAirport Ground StaffDepartmentAirport Operations / Passenger Services / Ground HandlingLocationsThiruvananthapuramKannurKochiKozhikodeAgattiGoaBangalore- Permanent / Contract (as applicable)Job SummaryGround Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.Key ResponsibilitiesPassenger Services- Welcome and assist passengers at the airport.- Perform check-in procedures and issue boarding passes.- Verify passenger identity, travel documents, and baggage.- Assist passengers with self-service kiosks and online check-in.- Guide passengers through boarding and arrival procedures.- Handle passenger inquiries, complaints, and special requests professionally.- Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.- Coordinate wheelchair and special assistance services.Boarding & Departure Operations- Make boarding announcements.- Verify boarding passes and travel documents.- Ensure passengers board according to airline procedures.- Coordinate boarding with cabin crew and flight operations.- Prepare departure documentation.- Ensure on-time departure by following operational schedules.Arrival Services- Assist arriving passengers.- Guide passengers toward baggage claim and customs.- Handle lost baggage reports.- Coordinate baggage tracing with the baggage department.- Resolve passenger service issues.Baggage Handling Coordination- Monitor baggage acceptance and tagging.- Ensure baggage complies with airline weight regulations.- Coordinate loading and unloading teams.- Report mishandled or damaged baggage.- Ensure baggage reaches the correct aircraft.Aircraft Turnaround Support- Coordinate aircraft arrival and departure activities.- Communicate with ramp staff and flight dispatch.- Ensure timely boarding and baggage loading.- Support quick aircraft turnaround.- Monitor service completion before departure.Customer Service- Deliver exceptional customer service.- Maintain a professional appearance and positive attitude.- Resolve passenger concerns efficiently.- Explain airline policies clearly.- Assist during delays, cancellations, and schedule changes.Safety & Security- Follow airport safety procedures.- Comply with airline Standard Operating Procedures (SOPs).- Ensure security regulations are followed.- Report suspicious activities immediately.- Maintain confidentiality of passenger information.- Participate in emergency response procedures.Documentation & Reporting- Maintain passenger records.- Prepare operational reports.- Complete flight documentation accurately.- Record incidents and irregularities.- Coordinate with supervisors regarding operational updates.Required QualificationsEducation- 10+2 (Higher Secondary) - Minimum Qualification- Graduate in any discipline preferred- Diploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.Experience- Freshers are welcome.- 0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.Required SkillsTechnical Skills- Knowledge of airport operations- Passenger handling procedures- Airline check-in systems (preferred)- Basic computer proficiency- MS Word, Excel, and Outlook- Documentation and record managementSoft Skills- Excellent communication skills- Strong customer service orientation- Professional personality and grooming- Problem-solving ability- Teamwork and collaboration- Time management- Multitasking capability- Attention to detail- Positive attitude- AdaptabilityPhysical Requirements- Ability to stand for extended periods.- Ability to work rotating shifts.- Fit to work in a fast-paced airport environment.- Ability to lift light baggage when required.- Willingness to work weekends, holidays, and night shifts.Work Environment- Airport terminals- Airline check-in counters- Boarding gates- Arrival halls- Customer service desks- Baggage service offices- Dynamic and high-volume operational environmentSalary (India)- Fresher: 25,000 - 30,000 per month- Experienced (2-5 years): 30,000 - 55,000 per month- Senior Ground Staff / Supervisor: 60,000 - 1,00,000+ per month

We are seeking a dedicated Airport Operations Executive to join our team. This full-time position allows you to work from home while contributing to the seamless operations of airport activities. nnKey Responsibilities:n- Oversee daily airport operations: Ensure that all daily tasks are performed efficiently to maintain smooth airport functioning and passenger satisfaction.n- Coordinate with staff and departments: Collaborate effectively with various teams to ensure all operational processes run smoothly, enhancing communication and teamwork.n- Monitor passenger flow: Track and manage the flow of passengers throughout the airport, providing assistance and resolving any issues that may arise.n- Handle inquiries and complaints: Address passenger queries and resolve any complaints promptly to ensure a positive experience for travelers.nnRequired Skills and Expectations:nThe ideal candidate should have completed their 12th grade and be comfortable in a work-from-home environment. You will need to demonstrate strong communication and interpersonal skills, enabling you to coordinate with colleagues and engage effectively with passengers. Attention to detail is crucial for managing operational tasks and ensuring compliance with airport procedures. A proactive approach to problem-solving is important, as you will help address any challenges that arise. Candidates with up to six years of experience are encouraged to apply, and we welcome fresh graduates looking to start their career in airport operations.

As an Air Cargo Executive in Thiruvananthapuram, you will play a vital role in the logistics and transportation of air cargo. This position is suitable for individuals who are detail-oriented and eager to learn about the aviation and freight industry. Key Responsibilities:- Coordination of Shipments: You will be responsible for managing the logistics of cargo shipments, ensuring they are scheduled and dispatched accurately and on time.- Documentation Management: You will prepare and maintain all necessary paperwork for air freight, including cargo manifests and customs documents, to comply with regulations.- Customer Interaction: You will interface with customers and partners to provide updates on shipment status, addressing any concerns or inquiries they may have.- Problem Solving: You will troubleshoot any issues that arise during the shipping process, such as delays or miscommunications, to ensure smooth operations.- Inventory Control: You will assist in monitoring cargo availability and inventory levels, keeping records of shipments and receipts.Required skills and expectations include a strong attention to detail, good organizational abilities, and effective communication skills. You should be proficient in basic computer applications, as you will handle data entry and documentation tasks. A readiness to learn and adapt to new systems and processes is essential. Candidates with prior experience in logistics or customer service will have an advantage but are not mandatory.

As an Air Cargo Executive, you will play a vital role in the air freight operations, ensuring the smooth process of cargo movement. Your main responsibilities will include:- Managing Shipments: You will be responsible for coordinating incoming and outgoing air cargo shipments, ensuring that all cargo is properly labeled and documented.- Customer Interaction: You will assist customers by providing information about services, shipping rates, and tracking details, ensuring a high level of customer satisfaction.- Documentation Handling: You will prepare and process necessary shipping documents such as airway bills and customs clearance forms to maintain compliance with regulations.- Inventory Control: You will keep track of cargo inventory, ensuring that all goods are accounted for and properly stored until shipment.- Coordinating with Airlines: You will liaise with various airlines to book space for cargo, negotiate rates, and resolve any issues related to flight schedules.- Problem Solving: You will address and resolve any cargo-related issues or delays that may arise, ensuring efficient logistics operations.To qualify for this role, you should possess strong organizational skills, attention to detail, and effective communication abilities. A proactive attitude towards problem-solving is essential. Familiarity with air cargo procedures and basic computer skills will be advantageous. You should be adaptable and willing to learn in a fast-paced environment. A minimum educational qualification of 12th standard is required, and candidates with up to 6 years of experience in the logistics or air cargo industry will be considered.

Key responsibilities:1. Ensure safety and comfort of passengers during flights: As cabin crew, you will be responsible for ensuring the safety and well-being of passengers on board the aircraft. This includes conducting safety demonstrations, assisting passengers during emergencies, and addressing any concerns or issues that may arise during the flight.2. Provide excellent customer service: Cabin crew members are the face of the airline and are expected to provide exceptional customer service to passengers. This includes greeting passengers, serving meals and beverages, and attending to any special requests or needs passengers may have.3. Maintain cabin cleanliness and appearance: It is essential to keep the aircraft cabin clean and tidy throughout the flight. This includes ensuring that seats, overhead compartments, and lavatories are cleaned and stocked with necessary supplies.4. Assist with pre-flight preparations: Cabin crew members are responsible for conducting pre-flight checks, briefing passengers on safety procedures, and assisting with boarding and baggage handling.5. Collaborate with other crew members: As part of a team, cabin crew members must work together efficiently to ensure smooth and successful flights for passengers.Required skills and expectations:- Excellent communication skills- Ability to remain calm under pressure- Strong customer service orientation- Attention to detail- Physical fitness and stamina- Ability to work well in a team- Willingness to work irregular hours and travel frequently

We are looking for 649 Air Ticketing Staff Posts in Kochi/Cochin, Trivandrum/Thiruvananthapuram, Kannur, Kozhikode/Calicut, Mangalore, Ranchi, Dibrugarh, South Sikkim, Darjeeling, Shillong, with deep knowledge in Air Ticketing, Ticket Booking, Customer Relationship, Ground Staff, Ground Hostess, Airport Ground Staff, Airline Ground Staff, Ground Staff Executive, Ground Handling Staff, Airport Ticketing, Airport Staff, Airport Executive and Required Educational Qualification is : 12th Pass

Key responsibilities:1. Assisting passengers during check-in and boarding: As an airport ground staff member, you will help passengers with check-in procedures and ensure they board the aircraft smoothly.2. Handling baggage and cargo: You will be responsible for tagging and handling baggage, as well as overseeing the loading and unloading of cargo on the aircraft.3. Ensuring safety and security: It will be your duty to follow strict safety and security protocols to ensure the well-being of passengers and staff members at the airport.4. Providing customer service: You will answer passengers' inquiries, address their concerns, and assist them with any issues that may arise during their time at the airport.Required skills and expectations:1. Strong communication skills: You should be able to effectively communicate with passengers and colleagues to provide excellent customer service.2. Attention to detail: Precision is crucial when handling baggage and cargo to ensure everything is in the right place at the right time.3. Ability to work in a fast-paced environment: Airports can be busy and hectic places, so being able to work efficiently under pressure is essential.4. Flexibility and adaptability: You may be required to work different shifts and handle various tasks, so being adaptable to changes is important in this role.