key responsibilities:
1. assisting passengers during check-in and boarding: as an airport ground staff member, you will help passengers with check-in procedures and ensure they board the aircraft smoothly.
2. handling baggage and cargo: you will be responsible for tagging and handling baggage, as well as overseeing the loading and unloading of cargo on the aircraft.
3. ensuring safety and security: it will be your duty to follow strict safety and security protocols to ensure the well-being of passengers and staff members at the airport.
4. providing customer service: you will answer passengers' inquiries, address their concerns, and assist them with any issues that may arise during their time at the airport.
required skills and expectations:
1. strong communication skills: you should be able to effectively communicate with passengers and colleagues to provide excellent customer service.
2. attention to detail: precision is crucial when handling baggage and cargo to ensure everything is in the right place at the right time.
3. ability to work in a fast-paced environment: airports can be busy and hectic places, so being able to work efficiently under pressure is essential.
4. flexibility and adaptability: you may be required to work different shifts and handle various tasks, so being adaptable to changes is important in this role.