Customer Calling Female Jobs in Thane

As a Receptionist, your main responsibility will be to greet visitors, answer and direct phone calls, and manage the front desk. You will also be responsible for handling administrative tasks, scheduling appointments, and maintaining a clean and organized reception area.The ideal candidate should have excellent communication skills, be well-organized, and have a friendly and professional demeanor. Previous experience in a similar role is preferred but not required. A high school diploma or equivalent is necessary. The ability to multitask, work efficiently under pressure, and maintain a positive attitude is essential. As this is a full-time position based in Dombivli, Thane, only female candidates will be considered.

Introduce Yourself, Introduce the Company and the Equipment We Design and Manufacture and Lastly Generate Business for the Company.

Should be able to call customers and should be able to convince them & fix appointments with them so that our Sales team and visit them and close the deal. Should be able to use MS Office, Internet and What's app. Should be able to make Quotations and send to customers and follow up with sales and update data in CRM. If have experience working in a solar company will be an additional advantage. Selected person will get salary + commission.

Roles and Responsibility Making PSF (Post Service Feedback) and follow-up calls Capture customer experience in detail based on given parameters Understanding the DSAT and able to providing solution Ensuring customer experience by using problems-solving skill Able to handle the escalation calls Complaint Management Follow ups with Business on DSAT and ensuring closure with Satisfactory Note from customer To maintain & update all the documents and processes Preparation of Scorecard and CSAT dashboard Hands on SOM tool, NPS tool, Feedback tool (company will provide the training) Maintains overall objectivity in supporting consistent and superior customer service Identifications of cases failing to meet pre-defined SLA with the help of CSAT Preparing RCA and connecting to concerned team to take corrective measures and reduce the number of escalations To maintain Quality and to reduce data discrepancy. Ensure adherence to process SLA Perform other duties as assigned.