Student CounselingCounsel students and parents on domestic education options, courses, colleges, eligibility criteria, and career pathways.Lead ManagementHandle inbound and outbound leads.Follow up with prospective students and convert inquiries into enrollments.Application ManagementManage end-to-end application processes, including form filling, documentation, and coordination with colleges/universities.Student Query ResolutionAddress queries related to admissions, fees, timelines, and course structures professionally and clearly.CRM & Database ManagementMaintain accurate student records, follow-ups, and application status using CRM tools and MS Excel.Excel & ReportingUse MS Excel for data tracking, lead management, reporting, and performance analysis.Relationship ManagementBuild and maintain trust-based relationships with students and parents to ensure a smooth counseling experience.Target AchievementAchieve assigned counseling, conversion, and revenue targets on a daily and monthly basis.Team CoordinationCoordinate with internal teams to ensure timely application processing and high student satisfaction.