Desktop Support Engineer Female 12th Pass Jobs in Surat

1- Router set-up Knowledge2- Window-11 Set up or have knowledge is must3- Ready to do other work outside from the office4- Climping knowledge5- IT experience is an extra benefit

- Address user tickets regarding hardware, software and networking- Walk customers through installing applications and computer peripherals- Ask targeted questions to diagnose problems- Guide users with simple, step-by-step instructions- Conduct remote troubleshooting- Test alternative pathways until you resolve an issue- Customize desktop applications to meet user needs- Record technical issues and solutions in logs- Direct unresolved issues to the next level of support personnel- Follow up with clients to ensure their systems are functional- Report customer feedback and potential product requests- Help create technical documentation and manuals- Address user tickets regarding hardware, software and networking- Walk customers through installing applications and computer peripherals- Ask targeted questions to diagnose problems- Guide users with simple, step-by-step instructions- Conduct remote troubleshooting- Test alternative pathways until you resolve an issue- Customize desktop applications to meet user needs- Record technical issues and solutions in logs- Direct unresolved issues to the next level of support personnel- Follow up with clients to ensure their systems are functional- Report customer feedback and potential product requests- Help create technical documentation and manuals

Essential Job Functions1.) 1+ Year of experience in field of IT hardware (Servers + Desktops + Network)2.) Must have Diploma/degree in Engg field3.) Should have worked in organization of our size/type4.) Certification in - Microsoft / hardware / OEM shall be added benefits5.) Should have knowledge on OS (Microsoft / Redhat)6.) Should know English / Hindi / Gujarati language7.) Should be able to travel by own vehicle to Rajkot / Baroda / Ahmedabad and Surat8.) Banking knowledge is essential from IT perspective