Customer Support Job Vacancies in Thrissur

As a Customer Relationship Manager, you will play a vital role in ensuring our customers have a great experience with our services. You will be the main point of contact, helping to build and maintain strong relationships with our clients.**Key Responsibilities:**- **Customer Interaction:** Regularly engage with customers to understand their needs and concerns, providing timely support and assistance.- **Issue Resolution:** Address and resolve customer complaints efficiently, ensuring customer satisfaction and loyalty.- **Relationship Building:** Cultivate lasting relationships with customers through regular follow-ups and personalized communication.- **Feedback Collection:** Gather feedback from customers about their experiences and suggestions, to help improve our services.- **Reporting:** Keep detailed records of customer interactions and feedback, reporting insights to the management for further improvements.- **Collaboration with Teams:** Work closely with sales, marketing, and product teams to ensure alignment and enhance customer experience.**Required Skills and Expectations:**- Strong communication skills, both verbal and written, are essential for effectively engaging with customers.- Good organizational skills and the ability to manage multiple tasks simultaneously are important.- A proactive attitude with a willingness to learn and adapt to changing situations is expected.- Basic knowledge of customer relationship management software or tools would be an advantage.- Candidates should be female and hold at least a 12th grade education, with experience ranging from 0 to 5 years in a related field.

We are looking for Sales Cordinator - Focus on high-quality leads across Modwins core verticals such as ELV Turnkey Projects [Passive, AV, Security, Fire Alarms, IBMS, etc...]. Digital Signages, Video Walls, Interactive Smart Class Solutions and Wi-Fi managed Services. Experience - 3 to 5 years in B2B sales preferably in ELV systems, AV solutions, IT infrastructure, Wi-Fi Systems,etcEducational Qualification: Diploma / ITI in Electronics Engineering, Business Administration, Marketing or related fields. Age : 25 to 40 years

- Responsibilities:1. Engage with customers: Interact with customers to understand their needs and concerns, and provide solutions to ensure customer satisfaction and loyalty.2. Retain customers: Implement strategies to retain existing customers and prevent them from switching to competitors.3. Build relationships: Establish strong and lasting relationships with customers to increase customer loyalty and encourage repeat business.4. Resolve issues: Address customer complaints and resolve any issues or conflicts in a professional and efficient manner.5. Manage cash flow: Monitor and manage cash flow related to customer retention activities to ensure profitability and sustainability.- Required skills:1. Good communication: Excellent verbal and written communication skills to effectively interact with customers and address their needs.2. Customer relationship: Ability to build and maintain positive relationships with customers to enhance customer satisfaction and loyalty.3. Problem-solving: Strong problem-solving skills to quickly identify issues and provide effective solutions to meet customer needs.4. Customer support: Experience in providing customer support and assistance to resolve customer inquiries and concerns.5. Cash flow management: Knowledge of cash flow management principles to efficiently handle financial aspects related to customer retention activities.

Job Openings for 10 Customer Service Representative Jobs for Freshers in Thrissur, Ernakulam, having Educational qualification of : Higher Secondary, Secondary School, B.B.A, Any Master Degree, Other Doctorate Degree with Good knowledge in Customer Service, Good Communication, Customer Support etc.

Grapes Innovative Solutions is a top-ranking Hospital Management System (HMS) provider, leading the way in healthcare technology with cutting-edge products and services. We specialize in integrated management systems that improve workflow efficiency and enhance operational practices for hospitals, clinics, and other healthcare providers.As part of our rapid business expansion, we are looking for dynamic, young, and smart Sales and Support Executives to join our vibrant team and help take our innovative healthcare solutions to a broader market.Position Summary:As a Sales and Support Executive, you will play a dual role in driving sales of our HMS solutions and delivering frontline support to clients post-sale. You will be responsible for lead generation, client acquisition, solution presentation, and ensuring seamless implementation and after-sales service. This is an exciting opportunity to contribute to one of the fastest-growing sectors in India HealthTech.Key Responsibilities -- Identify, qualify, and generate leads through field visits, cold calling, referrals, etc.- Develop a strong understanding of customer needs, workflows, and challenges, and propose customized solutions that align with their operational and clinical requirements.- Manage the full sales cycle from lead generation and pitch to negotiation, closure, and post-sales transition.- Build and nurture long-term business relationships with key stakeholders in healthcare institutions to ensure sustained engagement and repeat business. Understand client needs and tailor solutions accordingly.- Achieve and exceed assigned sales targets on a monthly, quarterly, and annual basis through focused territory management and strategic planning.- Monitor market trends, competitor activities, and pricing dynamics to adapt sales strategies and stay ahead in the competitive landscape.- Collaborate closely with internal teams including Product, Support, and Implementation to ensure smooth client onboarding and satisfaction.- Participate in product training sessions to stay informed about product updates, new features, and technological advancements.- Provide insights and feedback from the field to the management and product development teams to contribute to continuous improvement of offerings.- Ensure documentation and compliance of all sales-related activities including proposal generation, contract signing, and service-level agreements (SLAs).Candidate Profile -Education:Bachelors degree in Business Administration, Marketing, IT, Healthcare Management, or related field.Skills & Attributes:- Strong communication and interpersonal skills.- Tech-savvy with the ability to understand and explain software solutions.- Self-motivated, energetic, and customer-oriented.- Ability to work under pressure and meet deadlines.- Willingness to travel for client visits and demonstrations.Age Limit:- 28 years.Preferred:- Prior experience in Healthcare IT, hospital equipment, or software sales.- Understanding of hospital operations and healthcare workflows.What We Offer- Competitive salary with performance-based incentives.- Training and professional development opportunities.- Exposure to the fast-growing Health-Tech industry.- A young, supportive, and growth-driven work environment.- Opportunities for career advancement.

Clarity App is hiring for the role of Customer Support Representative!Responsibilities of the Candidate:Conduct sessions with users via phone calls and chat, offering emotional support.Engage with users empathetically and professionally, ensuring they feel heard and supported.Requirements:A graduate in any discipline.Strong communication skills, with a preference for individuals with an extroverted personality who can easily connect with others.Benefits:Remote Work: The flexibility to work from the comfort of your home.Flexible Hours: Choose working hours that suit your schedule.Meaningful Impact: Play a role in making a difference by offering essential emotional support to those in needSteps to follow:1. Download the Clarity App from the Play Store:https://play.google.com/store/apps/details?id=com.weheal.weheal2. Create your profile in the app.3. Verify yourself in the app and start earning.Once you're all set, our team will provide the necessary training materials.Note- Clarity app is only available on Google Play Store.

We are looking for 5 Customer Support Executive Posts in Irinjalakuda, with deep knowledge in Communication Trainer, Communication Trainer and Required Educational Qualification is : B.C.A,

Energetic Candidates having convincing skill along with good communication. Two wheeler and four wheeler license is must. Should be team performer

We have vacant of 10 Tele Sales Executive Jobs.SELF-CONFIDENT,MOTIVATIONAL,ENTHUSIASTIC MENTOR WHO IS ABLE TO INITIATE AND DEVELOP GOOD QUALITY CUSTOMER RELATIONS AND MANAGE TELE-SALES CAN APPLY. for Freshers Educational Qualification : Other Bachelor Degree, B.B.A, B.Tech/B.E Skill telesales,Business Development, Lead Generation etc.

We are looking to hire experienced, customer oriented tele-calling executive to utilize inbound and outbound telephone calls to achieve lead generation and sales targets