Customer Support Job Vacancies in Thiruvananthapuram

Clarity App is hiring for the role of Customer Support Representative!Responsibilities of the Candidate:Conduct sessions with users via phone calls and chat, offering emotional support.Engage with users empathetically and professionally, ensuring they feel heard and supported.Requirements:A graduate in any discipline.Strong communication skills, with a preference for individuals with an extroverted personality who can easily connect with others.Benefits:Remote Work: The flexibility to work from the comfort of your home.Flexible Hours: Choose working hours that suit your schedule.Meaningful Impact: Play a role in making a difference by offering essential emotional support to those in needSteps to follow:1. Download the Clarity App from the Play Store:https://play.google.com/store/apps/details?id=com.weheal.weheal2. Create your profile in the app.3. Verify yourself in the app and start earning.Once you're all set, our team will provide the necessary training materials.Note- Clarity app is only available on Google Play Store.

Key Areas of Responsibility -- Customer Support Engineer ( CSE) The Customer Support Engineer (CSE) is the owner of customer incidents as assigned. The Customer Support Engineer will make repairs and replace components.The Customer Support Engineer will also assist in site feasibility, Pre staging of equipment if needed. The Customer Support Engineer will also perform required modular swapping, unit replacements and perform preventative maintenance services.The Customer Support Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, Regional manager, or Helpdesk.The Customer Support Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer--s satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).Submission of documentation namely TRF, Installation documents, Chargeable call Slips and Faulty Tags.Willing to visit other locations if need arises for supportCustomer Relations/Customer SatisfactionBuild working relationships with customers and develop informal communication channels with customer account at the local level (i.e. Branch, Store or office).Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.Communicates to all levels - Service/Installation Coordinator/Project team/RMs/Customer/Helpdesk/SCM/TRC/Kitting team, throughout the entire service activity.Represents HPY in a manner that reflects positively on the image and reputation of the companyInstallation and set-up of hardware, hardware modifications and support SLM/FLM calls Performs periodic preventative maintenance on assigned products Diagnoses problems, makes repairs

We have vacant of 10 Tele Sales Executive Jobs.SELF-CONFIDENT,MOTIVATIONAL,ENTHUSIASTIC MENTOR WHO IS ABLE TO INITIATE AND DEVELOP GOOD QUALITY CUSTOMER RELATIONS AND MANAGE TELE-SALES CAN APPLY. for Freshers Educational Qualification : Other Bachelor Degree, B.B.A, B.Tech/B.E Skill telesales,Business Development, Lead Generation etc.

We are looking for 25 Tele Marketing Executive Posts in Thycaud Thiruvananthapuram with deep knowledge in Communication Skills and Required Educational Qualification is : Higher Secondary, Secondary School, Vocational Course, Other Bachelor Degree This is fully office related job.