202

Customer Support Fresher Jobs in Pune

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  • 0 - 1 yrs
  • Pune
Customer Support Customer Support Voice Process BPO Good Communication Skills Typist
We are looking for a Customer Support Specialist to join our team in Pune. This is a part-time work-from-home position ideal for fresh graduates or those with minimal experience. **Key Responsibilities:**- **Responding to Customer Inquiries:** You will handle questions through calls, emails, or chat, ensuring customers receive prompt and accurate information.- **Troubleshooting Issues:** You will assist customers in resolving their problems, guiding them step-by-step to find solutions effectively.- **Maintaining Customer Records:** You will keep detailed notes of customer interactions in our system to ensure that we can follow up and track issues.- **Providing Feedback:** You will share insights from customer interactions to help improve our products and services.- **Collaborating with Team Members:** You will work closely with your colleagues to share knowledge and ensure consistent customer support.**Required Skills and Expectations:**- Candidates should have at least completed their 12th grade, with a good understanding of customer service principles.- Strong communication skills are essential, as you will be interacting with various customers.- Patience and empathy are important, as you will need to understand customer needs and react positively to complaints.- Basic computer skills are necessary, including familiarity with email and chat platforms.- A positive attitude and willingness to learn are expected, as you will grow in your role while providing valuable support to customers.
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  • 0 - 5 yrs
  • 8.5 Lac/Yr
  • Pimpri Chinchwad Pune
Troubleshooting
As a Customer Support Engineer, you will be essential in helping customers resolve technical issues while providing top-notch service. Your role will involve working directly with clients to ensure their satisfaction and understanding of our products.**Key Responsibilities:**- **Technical Support:** Assist customers with product-related issues, guiding them through troubleshooting steps to resolve their concerns effectively.- **Customer Interaction:** Engage with clients via phone, email, or in-person to gather information about their technical needs and provide timely solutions.- **Documentation:** Maintain detailed records of customer interactions and technical issues in our support system to ensure accurate tracking and follow-up.- **Feedback Collection:** Gather customer feedback regarding our products and services, reporting insights to improve our offerings and service quality.- **Collaboration:** Work closely with the engineering and product teams to escalate complex issues and support product improvements.**Required Skills and Expectations:**A successful candidate will have a Bachelors degree in Engineering (B.E). Candidates should be comfortable working in a team environment and exhibit strong problem-solving skills. Excellent communication skills are essential for effectively conveying technical information to customers. A customer-focused attitude is vital, along with the ability to handle stressful situations calmly. Candidates with 0 to 5 years of experience will be considered, making this an ideal opportunity for recent graduates as well as those with some work experience. Being detail-oriented and organized will help you manage customer queries efficiently.
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  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Sadashiv Peth Pune
Customer Support Outbond Calls
We are seeking a BPO Customer Support Executive to join our team in Sadashiv Peth. This role is suitable for individuals with little to no experience and offers the opportunity to develop skills in customer service.**Key Responsibilities:**- **Answer Customer Queries:** Respond to customer inquiries via phone, email, or chat, helping them resolve issues effectively and efficiently.- **Provide Product Information:** Offer detailed information about products and services to assist customers in making informed decisions.- **Document Interactions:** Record customer interactions and issues in the database to ensure accurate tracking and follow-up.- **Follow-Up with Customers:** Reach out to customers after resolving issues to ensure their satisfaction and gather feedback for improvement.- **Collaborate with Team Members:** Work closely with team members to share insights and ensure a cohesive customer service experience.**Required Skills and Expectations:**You should have strong communication skills in English and preferably the local language, enabling you to interact effectively with customers. A calm and patient demeanor is essential to handle customer concerns. Attention to detail is important for accurately documenting issues, while problem-solving skills will help you address queries efficiently. Candidates must be a minimum of 10th-grade pass and should be willing to work full-time from the office. A positive attitude, eagerness to learn, and the ability to work in a team-oriented environment are key traits we are looking for.
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  • Fresher
  • 8.0 Lac/Yr
  • Female
  • Central Pune
Home Based Work Customer Support
We are looking for a dedicated Customer Care Executive to join our team. This part-time role allows you to work from home while assisting customers and providing a positive experience.**Key Responsibilities:**- **Respond to Customer Inquiries:** Answer questions from customers through phone, email, or chat to ensure they receive prompt assistance.- **Resolve Issues:** Listen to customer concerns and provide effective solutions to any problems they may encounter, reinforcing customer satisfaction.- **Maintain Customer Records:** Keep detailed notes of interactions with customers in our system to ensure accurate follow-up and service quality.- **Provide Product Information:** Share knowledge about our products and services, helping customers make informed decisions.- **Follow Up on Customer Feedback:** Reach out to customers after their inquiries to ensure they are satisfied and gather input for service improvement.**Required Skills and Expectations:**- **Communication Skills:** Excellent verbal and written communication skills are essential, as you will be interacting directly with customers.- **Problem-Solving Abilities:** You should be able to analyze situations and offer practical solutions promptly.- **Basic Technical Skills:** Comfort with technology and using online communication tools is necessary for efficient interaction.- **Detail-Oriented:** Ability to pay attention to details is important for maintaining accurate customer records and providing high-quality service.- **Positive Attitude:** A friendly and cheerful demeanor is crucial for creating a welcoming and supportive environment for customers.
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  • 0 - 6 yrs
  • 12.0 Lac/Yr
  • Pune
Air Ticketing Executive Passport Checking Staff Front Desk Executive Customer Support Customer Relationship Officer Ground Staff Ground Operation Cabin Crew Flight Attendant Ground Handling Staff Ground Staff Security
As an Airport Ticketing Executive, you will play a vital role in ensuring passengers have a smooth ticketing experience at the airport. You will be responsible for various tasks that enhance customer satisfaction and streamline ticketing processes. **Key Responsibilities:**- **Ticket Issuance:** Issue tickets for flights through various sales platforms, ensuring accurate and timely processing for travelers.- **Customer Assistance:** Provide assistance to travelers with inquiries about flight schedules, cancellations, and ticket changes, ensuring a supportive experience.- **Data Entry:** Enter and update passenger information into the system accurately, helping maintain precise records for easy access.- **Payment Processing:** Handle payments for ticket purchases effectively, ensuring all transactions are completed securely and efficiently.- **Collaboration:** Work closely with airline representatives and other airport staff to resolve issues that may arise, facilitating smooth operations.**Required Skills and Expectations:**Candidates should have at least a 10th-grade education and can range from freshers to those with up to 6 years of experience. Strong communication skills are essential, as you will interact with diverse passengers and colleagues. Familiarity with ticketing software and basic computer skills is beneficial. Sensitivity to customer needs, a positive attitude, and the ability to work under pressure in a fast-paced environment are crucial for this role. Flexibility in work hours is expected, as shift work is common in the airline industry.
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  • Fresher
  • Pune
Thermal Power Tele Caller Customer Support Executive
* PART TIME WORK FROM HOME JOB* *Company Name* : TELECONNECT GLOBAL SERVICES *Company Location* : Teleconnect Global Services,Infotech IT Park, Hinjewadi,Pune -411057*Designation* : Customer support executive (CSE)*Gadget required* : Mobile/Laptop/PC*Working hours* : *3-4 hrs in a day ( flexible Timings)*Working days: Monday to Friday*Saturday and Sunday holiday**Salary(* : 15000/-+ INCENTIVES*Identification*: Virtual ID card will be given*3 days process and product related training**NO FEES AND NO INVESTMENT*Join today Regards,HR RECRUITER*TELECONNECT GLOBAL SERVICES*
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  • 0 - 2 yrs
  • 1.5 Lac/Yr
  • Pune
Customer Care Associate Apparel Industry Retail Fmcg Sales Customer Relationship Customer Support
We are looking for a Customer Care Executive in Pune who will play a vital role in providing excellent service to our customers. This position is ideal for individuals at the start of their careers or those with up to 2 years of experience.Key Responsibilities:1. **Respond to Customer Inquiries**: You will assist customers by answering their questions and addressing their concerns, ensuring they receive accurate and timely information.2. **Manage Customer Complaints**: When customers face issues, you will listen to their complaints, provide solutions, and escalate unresolved matters to ensure customer satisfaction.3. **Maintain Records**: You will document customer interactions and feedback in our systems to help improve our services and products.4. **Provide Product Information**: You will need to have a good understanding of the products and services we offer, allowing you to guide customers and enhance their experience.5. **Collaborate with Team Members**: Working closely with your colleagues, you will share insights and updates to ensure a unified approach to customer service.Required Skills and Expectations:Candidates should have completed at least the 10th grade and possess excellent communication skills in English and Hindi. You should be a good listener, patient, and able to handle stressful situations calmly. Strong problem-solving abilities and a basic understanding of computer applications are essential. You must be willing to work full time from the office and adapt to a dynamic work environment.
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  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Kharadi Pune
Information Technology Network Security Technical Customer Support
We are seeking a Technical Support Executive to join our team in Kharadi. This is a full-time role suitable for candidates with 0 to 1 year of experience. As a Technical Support Executive, you will play a crucial role in assisting customers with their technical queries and issues.**Key Responsibilities:**- **Customer Support:** Assist customers in troubleshooting and resolving technical issues related to our products or services. This involves communicating effectively to understand their concerns.- **Problem Diagnosis:** Identify and diagnose technical problems by analyzing customer complaints and using problem-solving techniques, ensuring that customers receive timely solutions.- **Technical Documentation:** Document all customer interactions and technical issues in a clear and detailed manner. This will help improve processes and provide a reference for future support.- **Collaboration:** Work closely with other team members, including developers and engineers, to escalate complex issues and ensure a smooth resolution for customers.- **Training:** Participate in training sessions to develop your technical knowledge and stay updated on product features, improving your ability to assist customers effectively.**Required Skills and Expectations:**Candidates should possess strong communication skills, both verbal and written, to interact with customers clearly and professionally. A basic understanding of technical concepts and products is essential, along with a willingness to learn and improve your skills. Attention to detail and problem-solving abilities are crucial for diagnosing issues effectively. A positive attitude and the ability to work collaboratively in a team environment are also important.
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Jobs by Popular Location

  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • Pune
Good Communication Skills Customer Support
* PART TIME WORK FROM HOME JOB* *Company Name* : TELECONNECT GLOBAL SERVICES *Company Location* : Teleconnect Global Services,Infotech IT Park, Hinjewadi,Pune -411057*Designation* : Customer support executive (CSE)*Gadget required* : Mobile/Laptop/PC*Working hours* : *3-4 hrs in a day ( flexible Timings)*Working days: Monday to Friday*Saturday and Sunday holiday**Salary(* : 15000/-+ INCENTIVES*Identification*: Virtual ID card will be given*3 days process and product related training**NO FEES AND NO INVESTMENT*Join today Regards,HR RECRUITER*TELECONNECT GLOBAL SERVICES*
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  • Fresher
  • 1.5 Lac/Yr
  • Bibwewadi Pune
Service Desk Tools Knowledge Base Analytical Thinking Documentation Customer Support Problem Solving
Job Description for Service CoordinatorAssessing clients' needs of work.Overseeing the required things to be informed and collected from client regarding work. Explaining to clients how our solutions can resolve their issues. Resolving issues that arise concerning the problems and timely resolution.Answering phone calls and emails.Scheduling appointments for site visit of engineers for clientsMaintaining and tracking day to day clients' service recordsUpdating daily dispatch, e-mails and AMC book in excel. Staying current on new services we develop.Evaluating our services and helping to identify areas of improvement
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  • 0 - 2 yrs
  • Pune
Sales Ability Requirement Planning Sales Lead Generation Follow-up Real Estate Marketing Close Deals Sales Target Customer Support
MansiHomes Real Estate Consultancy is looking for a dynamic and motivated Real Estate Sales Executive to join our growing team. The ideal candidate should have strong communication skills, a passion for sales, and the ability to build relationships with clients while helping them find the right property.
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  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Baner Pune
Non Voice Process Chat Support Email Support Customer Care Associate Multi Tasking Staff
Full Job DescriptionWe are looking for dynamic and detail-oriented individuals to join growing team in Pune. The ideal candidate should have excellent written communication skills, the ability to work in a fast-paced environment, and a willingness to adapt to rotational shifts. The right candidate will be working for a Travel Process. It will be a non-voice email/chat (3 concurrency) support desk.We are looking for immediate joiner for a new training batch starting first week of Mar at our Pune (Baner) locationOur requirement is as follows -1. Someone with good communication skills as ours is International process 2. Graduate/Under Graduate3. Computer literacy 4. Can work from office 5. Can travel self6. Willing to work night shifts and weekends7. Package- 1.5 LPA + 40K incentives for freshers and 2 LPA + 50K incentives for experienced person8. No leaves for the first 3 months from joining
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Hiring Fresher / Retail Sales Executive / 10th Pass

Pamosa International Marketing Private Limited

  • 0 - 1 yrs
  • Pune
Marketing Customer Support Soft Skills Lead Generation Technical Sales Target Achievement Direct Sales Communication Skills Sales Retail Sales
We are looking for a motivated Retail Sales Associate to join our team in Pune. This full-time position is ideal for individuals eager to start their career in retail, offering a dynamic and engaging work environment.Key Responsibilities:- **Customer Service:** Greet customers warmly and assist them in finding products. Your goal is to ensure a positive shopping experience and answer any questions they may have.- **Sales Transactions:** Process cash and card transactions accurately. You will handle sales, returns, and exchanges, ensuring that all transactions are smooth.- **Inventory Management:** Help keep the store tidy and organized. This includes restocking shelves and keeping track of inventory levels. You will ensure that the products are well-displayed and accessible.- **Product Knowledge:** Learn about the products we sell, understand their features, and be ready to provide recommendations. Your knowledge will help customers make informed purchases.Required Skills and Expectations:Candidates should have a minimum of a 10th-grade education and preferably some experience in retail, though new applicants are welcome. Strong communication skills are essential, as you will interact with various customers daily. A friendly and approachable demeanor is crucial, as is the ability to work as part of a team. Reliability and a willingness to learn will be key to your success in this role. You should be comfortable working in a fast-paced environment and prepared to meet sales targets.
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  • 0 - 6 yrs
  • 7.0 Lac/Yr
  • Pune
Customer Service BPO Proficiency in English
We Are Hiring Customer Support (International Voice Process)We are looking for enthusiastic and customer-focused professionals to join our team. If you have strong communication skills and a passion for helping customers, we would love to connect with you.Position: Customer Support International Voice ProcessExperience: 04 YearsQualification: Any Full-Time GraduateWork Mode: Work from Office (Mandatory)Shifts: 247 Rotational Shifts with Weekly OffPrimary Location: BengaluruWalk-in Interviews Available At: Bengaluru, Pune, Hyderabad, and KolkataFreshers are most welcomeKey Responsibilities: Handle customer queries and resolve client issues via calls, chat, and email. Analyze customer concerns and provide effective resolutions. Demonstrate strong problem-solving skills and ownership of customer issues. Ensure a positive customer experience and respect customers time. Manage time effectively and adhere to process guidelines.Requirements: Excellent communication skills in English. Strong analytical and problem-solving abilities. Open to working in a 247 shift environment. Candidate must be fully vaccinated (as per company policy). Interested candidates can apply or share their resumes:Email: barkha.kwalityjobs@gmail.comWhatsApp: +91 9512846484
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  • Fresher
  • Female
  • Bhosari MIDC Pune
Microsoft Office Retail Sales Service Desk Customer Support Payment Followup
Job description:Position: Service CoordinatorCompany: Poona Air TechnologiesLocation: Bhosari, PuneDepartment: Service & OperationsCompany OverviewPoona Air Technologies is engaged in providing industrial compressed air solutions, pneumatic systems, and related service support to manufacturing and engineering industries. The company is committed to delivering reliable equipment performance and prompt after-sales service to its clients.Role SummaryThe Service Coordinator will be responsible for managing service operations, coordinating with service engineers, handling customer service requests, and ensuring timely execution of service activities. The role requires strong coordination, communication, and organizational skills.Key ResponsibilitiesReceive and register service complaints and breakdown calls from customersSchedule and assign service engineers for site visitsCoordinate preventive maintenance schedules with clientsFollow up with customers for service feedback and closure confirmationMaintain service records, call logs, and documentationPrepare service reports, job cards, and invoicesCoordinate with the spare parts and stores department for material availabilityMonitor service engineer attendance and field movementEnsure timely billing and collection follow-ups (if required)Maintain proper communication between customers, engineers, and managementEligibility CriteriaAny Graduate (Commerce / Management preferred)13 years of experience in service coordination / back office / operationsExperience in industrial equipment, pneumatic, compressor, or engineering companies preferredGood communication and customer handling skillsBasic knowledge of MS Excel and documentationKey SkillsService CoordinationCustomer HandlingScheduling & PlanningDocumentation & ReportingTeam CoordinationProblem SolvingJob Types: Full-time, PermanentBenefits:Paid sick timeProvident Fund
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  • Fresher
  • 0.9 Lac/Yr
  • Female
  • Pune
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center
As a Customer Care Executive, you will be responsible for providing exceptional customer service to clients from the comfort of your own home in Chennai, India. Your key responsibilities will include answering customer inquiries via phone, email, and chat, resolving customer issues efficiently, and ensuring customer satisfaction with our products or services. Additionally, you will need to maintain accurate records of customer interactions, provide feedback on customer concerns to the appropriate teams, and adhere to company policies and procedures. We are looking for female candidates who are 12th pass and have a passion for helping others. Strong communication skills, problem-solving abilities, patience, and a positive attitude are essential for this role. We expect you to be reliable, adaptable, and able to work independently in a fast-paced environment. If you are a team player who thrives in a customer-centric role, we want to hear from you.
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Looking For BPO Telecaller

Pacific Placements and Business Consultancy Pvt. Ltd.

  • 0 - 2 yrs
  • Swargate Pune
Marketing Outbound Calling Corporate Marketing b2b Marketing Customer Care Customer Support Domestic BPO Voice Process
As a BPO Telecaller in Swargate, Pune, you will be responsible for making outbound calls to potential customers to promote products or services. You will be required to handle customer inquiries, make sales pitches, and provide information about products or services.Key responsibilities include making outbound calls to potential customers, answering incoming calls from customers, maintaining a high level of customer satisfaction, accurately recording all information and feedback from customers, and meeting sales targets set by the company.The ideal candidate should have excellent communication skills, both verbal and written, be proficient in using computers and CRM software, have a positive attitude and a strong work ethic, be able to work in a fast-paced environment, have a polite and professional phone etiquette, and have the ability to handle rejection and assist angry customers calmly and professionally. A minimum of a graduate degree and 0-2 years of experience in a similar role is required for this position.
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  • 0 - 1 yrs
  • 2.8 Lac/Yr
  • Pune
English Language Customer Management Outbound Calling Voice Process Customer Support BPO Sales Cold Calling
Were Hiring Customer Support Executive Real Estate Voice Process Location:2/1516, Off Paud Phata Rd, Pandurang Colony,Erandwane, Pune, Maharashtra 411052 Shift: 10:00 AM 7:00 PM (Fixed Day Shift) Working Days: 6 Days (1 Rotational Week Off between MondayFriday) Job OverviewWe are hiring Customer Support Executives for our Real Estate Voice Process. Candidates should have good to excellent English communication skills and confidence in handling customer conversations over calls. Roles & ResponsibilitiesHandle inbound & outbound calls related to real estate inquiriesCommunicate clearly and professionally with customers in EnglishUnderstand customer requirements and provide accurate informationMaintain proper call records and customer detailsFollow company scripts, processes, and quality standardsEnsure a positive customer experience and build strong rapportAchieve daily and monthly performance targetsCoordinate with internal teams when required Eligibility Criteria:Experience: Minimum 6 months BPO experience(Freshers with fluent English can apply)Qualification: HSC (12th Pass) requiredAge Criteria: 20 to 40 yearsSkills Required:Good to Excellent English speaking & conversational skillsCustomer-focused mindsetBasic computer knowledge Apply NowInterested candidates can apply by sharing their resume at: hr@talentmeshsolutions.com
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  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Viman Nagar Pune
Good Communication Skills Customer Support Customer Relationship Inbound Calls BPO Voice Customer Handling Domestic BPO Telephone Handling
As a Customer Support Executive, you will be responsible for answering customer inquiries via phone, email, or chat in a timely and professional manner. You will assist customers with product information, troubleshooting, and resolving complaints to ensure a positive customer experience.Key responsibilities include attending to customer queries promptly, providing accurate information about products and services, addressing and resolving customer complaints effectively, escalating complex issues to the appropriate department, and maintaining customer records and interactions for future reference.The ideal candidate for this role should have excellent communication skills, both written and verbal, the ability to remain calm under pressure, good problem-solving skills, and a customer-centric approach. A 12th pass qualification is required, and previous experience in customer service is preferred but not mandatory. This full-time position is based in Gama, Giga Space IT Park, Viman Nagar, Pune, Maharashtra, and requires the successful candidate to work from the office.
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  • 0 - 3 yrs
  • 3.8 Lac/Yr
  • Pune
Domestic BPO Customer Handling Good Communication Skills
Handle incoming customer queries through calls, emails, and chat.Provide accurate information about products, services, and policies.Resolve customer complaints professionally and efficiently.Maintain records of customer interactions and follow-ups.Escalate complex issues to the senior team when necessary.Ensure customer satisfaction by giving timely solutions.Work with the team to improve customerexperience
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Ground Staff - Full Time - Freshers

DPSR Consultancy Solutions

Ground Staff Cabin Crew Air Ticketing Executive Passport Checking Staff Baggage Service Executive Guest Relationship Executive Customer Support Airport Manager Airport Operation Cargo Staff
Hiring for 66 Jobs for Ground Staff at multiple locations Jobs in Visakhapatnam, Itanagar, Patna, Ahmedabad, Ranchi, Mangalore, Kannur, Indore, Pune, Coimbatore, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, I.T.I., B.A, B.C.A, B.Com, B.Sc, B.Tech, Other Bachelor Degree, Any Master Degree with Good knowledge in Ground, Cabin Crew, Air Ticketing Executive, Passport Checking Staff, Baggage Service Executive, Guest Relationship Executive, Customer Support, Airport Manager, Airport Operation, Cargo Staff etc.
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  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Sadashiv Peth Pune
Customer Relationship Outbound Calling Customer Service Customer Support Customer Communication Customer Care Cold Calling Customer Handling
Effective communication skillsKnowledge of CRM systems and proceduresCustomer-focused attitude and the capacity to adjust to and handle various personalitiesExcellent presentation and communication abilitiesPossess a proactive strategy for assistanceThe capacity to adhere to deadlinesProduct knowledgeTime management skills
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Urgent Hiring For Freshers Marketing Support Executive - Swargate Pune

Pacific Placements and Business Consultancy Pvt. Ltd.

  • Fresher
  • Swargate Pune
Analytics Tools Budget Management Copywriting Skills CRM Software Customer Engagement Event Coordination Project Management SEO Knowledge
A Marketing Support Executive supports the marketing department by executing campaigns, creating content, managing social media, and analyzing performance to increase brand awareness and drive sales. Key duties include organizing promotional events, updating CRM databases, coordinating marketing materials, and conducting market research to support team goals. Key ResponsibilitiesCampaign Execution: Assist in planning, implementing, and monitoring marketing campaigns across digital (email, SEO, social media) and traditional channels.Content Creation & Management: Produce engaging, accurate content for websites, brochures, and social media platforms.Administrative Support: Maintain and update customer databases, CRM systems, and assist in budget tracking.Event Coordination: Organize and support promotional events, exhibitions, webinars, and product launches.Reporting & Analysis: Monitor marketing activity, analyze performance metrics (ROI, KPIs), and prepare reports.
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Opening For Customer Support Executive

Pacific Placements and Business Consultancy Pvt. Ltd.

Coordination Skills Customer Support Executive Walk in
Key Responsibilities: Customer Support ExecutiveCustomer Interaction:Respond promptly to customer inquiries through various channels (phone, email, chat, etc.).Provide accurate and comprehensive information about products, services, and policies.Address and resolve customer complaints, issues, and concerns in a professional and timely manner.Problem Resolution:Investigate and analyze customer problems and find appropriate solutions.Collaborate with other departments to resolve complex issues and escalate when necessary.Ensure follow-up to guarantee resolution and customer satisfaction.Product Knowledge:Stay informed about the company's products, services, and policies.Continuously update knowledge to effectively assist customers and provide accurate information.Documentation and Reporting:Document customer interactions, issues, and resolutions in the customer support system.Provide regular reports on common customer issues and feedback to improve products or services.Customer Education:Educate customers on how to use products or services effectively.Create and update user guides, FAQs, and other support materials.Quality Assurance:Conduct quality assurance checks on customer interactions to maintain service standards.Identify areas for improvement and provide feedback to the team.Cross-Functional Collaboration:Collaborate with other departments, such as sales, marketing, and product development, to address customer needs and concerns.Share customer feedback to contribute to product and service improvements.Continuous Improvement:Proactively identify opportunities to improve customer support processes.Participate in training sessions and workshops to enhance skills and knowledge.Qualifications and Skills:Bachelor's degree in business, communication, or a related field.Proven experience in customer support or a related role.Excellent communication and interpersonal skills.Strong problem-solving and decision-making abilities.
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