Customer Support Job Vacancies in Dhanbad

As an Airport Supervisor in Dhanbad, India, you will oversee daily airport operations to ensure a safe and efficient travel experience for passengers. This role requires strong leadership skills and the ability to manage a team effectively.Key Responsibilities:1. **Team Management**: Supervise and coordinate the airport staff, ensuring that all team members understand their roles and responsibilities.2. **Customer Service**: Address passenger inquiries and complaints promptly, providing excellent customer service to enhance the travel experience.3. **Safety Compliance**: Ensure all safety protocols are followed by staff and that the airport complies with local and international regulations.4. **Operational Oversight**: Monitor daily operations, including check-in procedures, baggage handling, and security checks, to ensure smooth functioning.5. **Training and Development**: Organize training sessions for new employees to ensure they are aware of safety and operational standards.Required Skills and Expectations:Candidates should have at least a 12th-grade education and possess strong communication skills in English and Hindi. Good leadership abilities and prior experience in a customer service role are advantageous but not mandatory, as training will be provided. Attention to detail, a calm demeanor under pressure, and a commitment to teamwork are essential for success in this role. Flexibility to work varied hours, including weekends and holidays, is necessary to accommodate the busy airport schedule.

Passenger service: Assisting passengers with check-in, reservations, and rebooking flights Baggage: Checking baggage, weighing it, and charging for excess weight Boarding: Providing boarding passes, assigning seats, and directing passengers to the boarding gate Customer service: Answering questions, resolving complaints, and providing information about flight schedules and routes Safety and security: Following safety and security procedures, and escorting passengers through security Special assistance: Taking care of unaccompanied children, people with special needs, and VIPs Announcements: Making announcements over the public address system about flight delays, cancellations, and boarding Documentation: Updating computer records, completing pre-flight documents, and processing mileage pointsCONTACT HR-9218068638skytechaviation44@gmail.com