Hiring Fresher / Customer Care Incharge / 12th Pass

We are Looking for a Customer Support Officer to Join Our Team in Kolkata. this is a Full-time Position. as a Customer Care Manager, You Will Play a Vital Role in Ensuring Our Customers Receive Excellent Service. Freshers are Welcomed to Apply for this Position.

**key Responsibilities:**

- **manage Customer Interactions:** Handle Customer Inquiries and Complaints Through Various Communication Channels to Ensure Their Issues are Addressed Effectively.

- **lead the Customer Care Team:** Supervise and Guide Team Members to Maintain High-quality Service Standards and Assist Them in Resolving Complex Customer Issues.

- **monitor Performance Metrics:** Keep Track of Customer Service Metrics such as Response Times and Customer Satisfaction to Identify Areas for Improvement.

- **coordinate Training Sessions:** Organize Training for Team Members On Customer Service Skills and Product Knowledge to Enhance Their Capabilities.

- **develop Customer Service Policies:** Help Create and Implement Policies that Improve Customer Service Processes and Ensure Consistency Across the Team.

**required Skills and Expectations:**

- Strong Communication Skills: Ability to Communicate Clearly and Confidently, Both Verbally and in Writing.

- Problem-solving Abilities: Capable of Identifying Issues and Thinking Critically to Find Effective Solutions Quickly.

- Team Leadership: Possess Skills to Motivate and Manage a Team While Fostering a Positive Work Environment.

- Adaptability: Be Open to Learning and Adjusting to New Processes and Technologies to Enhance Customer Service.

- Basic Computer Skills: Familiarity with Computers and Software Used in Customer Service Will Be Beneficial.

This Role is Perfect for Those Who are Enthusiastic About Helping Customers and are Looking to Start Their Careers in Customer Care.

• Experience

  Fresher

• No. of Openings

  2

• Education

  12th Pass

• Role

  Customer Support Officer

• Industry Type

  Banking

• Gender

  [ Male / Female ]

• Age Limit

  18 - 30 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Kolkata, dunlop ( barahnagar)