BPO Customer Support Executive Graduate Jobs in Coimbatore

As a BPO Customer Support Executive, you will play a vital role in ensuring customer satisfaction and addressing their needs. You will be based in Coimbatore and work full time in the office. This role is ideal for candidates with 0 to 2 years of experience and offers opportunities for growth and learning.**Key Responsibilities:**- **Responding to Customer Queries:** Address customer questions and concerns via phone, email, or chat, ensuring that all interactions are handled with professionalism and empathy.- **Problem-Solving:** Identify and resolve customer issues by listening carefully and providing appropriate solutions, while ensuring a smooth customer experience.- **Documentation:** Maintain accurate records of customer interactions and transactions in the system for future reference and to help improve services.- **Feedback Collection:** Gather customer feedback after interactions to identify areas for improvement and communicate these insights to management.- **Product Knowledge:** Stay updated on the companys products and services to provide accurate information and support to customers.**Required Skills and Expectations:**- Strong communication skills, both verbal and written, to convey information effectively to customers.- A basic understanding of customer service principles and a positive attitude toward helping others.- Ability to handle challenging situations calmly and professionally.- Proficiency in using computers and customer management software.- A strong willingness to learn and adapt in a fast-paced environment.- Educational qualifications should include any degree such as B.A, B.C.A, B.B.A, B.Com, B.Sc, B.E, or relevant diplomas.

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Designation: Customer Support ExecutiveLocation :Vadakovai ,CoimbatoreMandatory Skill :Kannada(To Speak)Job Description:Handle many inbound and outbound calls to customers of the Service center and retail Identify the needs of customers, resolve issues, and provide solutions. Ensure you follow the customer service script provided by the company for uniformity. Maintain good customer relations and be customer-centric

Industry:BPO /kpo/ Call Centre / ITES/semi voice/international voiceRole Category: Voice ProcessRole: Associate/Senior Associate -(NonTechnical)Shift : Day shift Qualification : Any UG / PGSalary: INR 15K35K P.A.Based on experienceResponsibility: Handling CallsEmployment Type: Permanent Job, Full TimeFreshers or Experience can applyInterested candidates can directly walk into the below address. Don't forget to mention HR karthika on the top of your resume. You can also refer your friends.INTERVIEW VENUE: Hytech SolutionA.K. Complex No. 207, 2nd floor,6th street, Crosscut Road,Gandhipuram,Coimbatore-12