Customer Quality Jobs

As a Bakery Manager, you will lead the bakery team in Indore, ensuring that high-quality products are created and delivered to our customers. Your role is vital in maintaining a smooth operation and fostering a positive work environment.Key Responsibilities:1. Supervise Bakery Operations: Oversee daily bakery activities, including production and sales, to ensure timely delivery and compliance with quality standards.2. Manage Inventory: Maintain an accurate inventory of raw materials, ordering necessary supplies in a timely manner to avoid shortages.3. Train and Motivate Staff: Provide training for new team members and motivate existing staff to enhance their skills and work efficiently.4. Maintain Cleanliness and Safety: Ensure the bakery adheres to health and safety standards, maintaining cleanliness in the workspace at all times.5. Customer Service: Interact with customers to understand their preferences, address inquiries, and resolve any issues to ensure a satisfying experience.Required Skills and Expectations:Candidates should have 1 to 3 years of experience in a similar role and a minimum education level of 10th pass. Strong leadership and communication skills are essential for effectively managing a team. You should exhibit a passion for baking and a commitment to delivering quality products. A proactive approach to problem-solving and a keen attention to detail are crucial for success in this position. Being organized and capable of multitasking in a fast-paced environment is also highly beneficial.Should have basic knowledge of computer skills

Key Responsibilities & DutiesZED Assessment & Gap Analysis:Conduct baseline diagnostic audits across client manufacturing facilities against official MSME ZED parameters (Quality Management, Safety, Environmental Management, Energy Efficiency, Technology & IP).Identify operational bottlenecks, waste sources, defect-prone areas, and non-compliances relative to ZED Gold/Silver benchmarks.Formulate structured action plans, milestone roadmaps, and corrective measure guidelines for plant leadership.Implementation of Quality & Environmental Systems:Zero Defect: Guide shop-floor teams in implementing Quality Management Systems (QMS), ISO standards, 5S, Kaizen, Poka-Yoke (Mistake Proofing), Root Cause Analysis (RCA), and Statistical Process Control (SPC).Zero Effect: Implement environmental and sustainability initiatives, including energy audits, waste management protocols, pollution control measures, safety (EHS) guidelines, and resource optimization.Streamline shop-floor documentation, Standard Operating Procedures (SOPs), process control charts, and calibration schedules.Handholding & Certification Support:Guide client MSMEs through registration, self-assessment, document preparation, and evidence uploading on the official ZED portal.Act as the primary liaison during desktop verification and site assessment audits conducted by QCI (Quality Council of India) approved accredited assessors.Assist management in securing government subsidies, incentives, and bank concession benefits linked to ZED certification levels.Training & Capability Building:Design and deliver interactive training modules for shop-floor supervisors, machine operators, and managers on ZED principles, shop-floor discipline, and safety protocols.Foster a continuous improvement culture (Lean Manufacturing) across all levels of the organization.

We are looking for a motivated and detail-oriented Claim Associate to join our team in Dharuhera Rewari. This entry-level position is ideal for recent graduates, particularly females, seeking to start their careers in the insurance industry.Key Responsibilities:- Processing Claims: You will be responsible for reviewing and processing insurance claims efficiently, ensuring accuracy in data entry and compliance with company policies.- Customer Communication: Interacting with policyholders to gather necessary information and clarify details about their claims, helping to provide a smooth claims experience.- Documentation Management: Maintain organized records of all claims and related documents, ensuring that all information is easily accessible and up to date.- Problem Resolution: You will investigate any issues or discrepancies related to claims, working to resolve them promptly and effectively.Required Skills and Expectations:Candidates should possess a graduate degree and have a keen attention to detail, ensuring each claim is handled accurately. Strong communication skills are essential for effectively interacting with customers and colleagues. Ideal candidates will be self-motivated, able to work independently, and demonstrate a willingness to learn and grow within the role. A positive attitude and the ability to work in a fast-paced environment are also important. As a full-time position, you should be ready to work from the office in Dharuhera Rewari.

We are looking for a responsible and proactive Supervisor to oversee daily operations and team performance. The role involves managing staff, ensuring compliance with operational standards, and supporting efficient workflow and service delivery.Key Responsibilities:Supervise and coordinate day-to-day operations within the assigned departmentMonitor staff performance and ensure adherence to company policies and proceduresAllocate tasks, manage shift schedules, and ensure timely completion of dutiesProvide guidance and training to team members as neededHandle staff queries, conflicts, and resolve operational issues promptlyMaintain records, reports, and documentation related to attendance, incidents, or performanceEnsure workplace safety, cleanliness, and compliance with industry standardsReport updates and challenges to senior management regularlyRequired Skills:Strong leadership and team management skillsEffective communication and interpersonal abilitiesGood problem-solving and decision-making capabilitiesTime management and multitasking under pressureBasic computer skills (MS Office, report management)Ability to maintain discipline and motivate team membersEligibility Criteria:Minimum qualification: 12th pass or a GraduateAge: 21-35 yearsPrior supervisory experience in a relevant field is preferredFluency in English and the local languageProfessional appearance and work ethicSalary & Benefits:Competitive salary with shift allowancesCareer advancement opportunitiesUniforms and training providedCompany benefits include transport, insurance, and a leave policywww.igiaviationdelhi.com

We are looking for an experienced Tiles Mason to join our team in Abu Dhabi. The ideal candidate will have 5 to 7 years of relevant experience and be well-versed in tile installation and repair.Key Responsibilities:- Tile Installation: You will be responsible for accurately installing tiles on floors, walls, and other surfaces, ensuring a high level of craftsmanship and attention to detail.- Surface Preparation: Preparing surfaces is crucial. You will clean and level surfaces to ensure proper tile adhesion, which requires skill and thoroughness.- Measurement and Cutting: Precision is key; you will measure and cut tiles to fit around corners and edges, ensuring a seamless finish.- Repair Work: You will also handle repairs on existing tile work, which involves assessing damage and replacing tiles as needed while maintaining the overall aesthetic.- Collaboration: Working closely with other construction team members, you must communicate effectively and coordinate efforts to complete projects on time.Required Skills and Expectations:Candidates should have at least 5 to 7 years of experience as a Tiles Mason. A minimum education level of 10th pass is necessary, and candidates should be male. A strong work ethic, good attention to detail, and an ability to work as part of a team are essential for success in this role. You must demonstrate the ability to follow instructions and implement feedback to maintain high-quality standards in your work.

We are looking for a Support Analyst to join our team in Tamulpur, Assam. This is a full-time, work-from-home position suitable for candidates with 0 to 6 years of experience and a minimum education level of 12th pass. nnThe Support Analyst will be responsible for assisting customers by addressing their queries and resolving issues related to our products and services. nnKey responsibilities include:nn1. Customer Support: Provide timely and effective responses to customer inquiries via email, chat, or phone, ensuring a high level of satisfaction.nn2. Issue Resolution: Troubleshoot and resolve technical issues reported by users while documenting the solutions for future reference.nn3. Documentation: Maintain accurate records of customer interactions, feedback, and resolutions to contribute to process improvements.nn4. Collaboration: Work closely with other teams to escalate complex issues and improve product functionality based on customer feedback.nn5. Continuous Learning: Stay updated on product knowledge and industry trends to provide accurate support and enhance customer experience.nnTo be successful in this role, candidates should possess strong communication skills, a good understanding of customer service principles, and the ability to problem-solve effectively. Proficiency in computer software and the ability to work independently are essential. Attention to detail and a proactive approach to learning and improvement are highly valued.

JOB PURPOSEThe Manager QA/QC will be responsible for managing the complete Quality Assurance and Quality Control function of the organization.The role will ensure that raw materials, manufacturing processes, finished products and dispatches consistently meet approved drawings, specifications, quality standards, customer requirements and applicable compliance requirements.The Manager QA/QC will establish robust quality systems, lead the QA/QC team, control rejection and rework, manage customer complaints and audits, drive root-cause analysis and CAPA, and continuously improve product and process quality.KEY RESPONSIBILITIESA. Quality Assurance - QA Develop, implement and maintain the company's Quality Management System (QMS). Prepare and implement Quality Policies, SOPs, Work Instructions and Inspection Standards. Establish quality objectives, procedures and KPIs. Conduct internal quality and process audits. Ensure compliance with applicable customer and quality requirements. Review and improve existing quality systems and processes. Establish preventive quality controls to minimize defects. Maintain proper quality documentation and records. Promote a Right First Time and zero-defect culture.B. Quality Control - QCManage and monitor quality at all stages:Incoming Material In-Process Finishing Assembly Final Inspection Packing Dispatch Establish inspection standards and checklists. Ensure incoming material inspection. Ensure in-process inspection at critical manufacturing stages. Conduct and monitor final inspection. Verify dimensions, tolerances, appearance, functionality and surface finish. Ensure products conform to approved drawings, samples and specifications. Ensure non-conforming products are properly identified, segregated and controlled.C. Raw Material & Incoming Quality Develop incoming inspection procedures for:o Brasso Irono Zinco Aluminiumo Steelo Bought-out componentso Packaging materials Verify material specifications, dimensions and quality. Monitor supplier quality performance. Coordinate with Purchase and Stores regarding rejected materials. Maintain supplier rejection records and quality performance data.D. In-Process Quality ControlMonitor quality during: Casting Forging Pressing CNC/VMC machining Drilling Tapping Grinding Buffing Polishing Finishing Plating Powder Coating PVD Assembly Responsibilities include: First-piece approval Process inspection Critical dimension monitoring Process parameter control Defect identification Rejection/rework control Process improvementE. Final Inspection & Product ReleaseEnsure finished products are inspected before dispatch for: Dimensions Tolerances Appearance Surface finish Plating/coating Colour/shade Assembly Functionality Strength/performance Packing Labelling QuantityEnsure products are released for dispatch only after meeting defined quality requirements.CUSTOMER QUALITY MANAGEMENT Handle customer quality complaints professionally and promptly. Investigate customer complaints and identify root causes. Prepare 8D, CAPA and Root Cause Analysis reports. Coordinate customer inspections and quality audits. Maintain customer complaint records and trend analysis. Ensure corrective actions are implemented within agreed timelines. Verify effectiveness of corrective actions. Communicate customer-specific requirements to Production and other departments. Monitor customer satisfaction and recurring quality issues.ROOT CAUSE ANALYSIS & CAPALead quality problem-solving using: 5 Why Analysis Fishbone / Ishikawa Pareto Analysis 7 QC Tools Process Analysis Failure AnalysisResponsibilities: Identify root cause rather than only treating symptoms. Raise NCRs for significant non-conformities. Define corrective and preventive actions. Assign responsibility and target dates. Monitor CAPA closure. Verify effectiveness. Prevent recurrence of defects.SUPPLIER QUALITY MANAGEMENT Evaluate and monitor supplier quality performance. Establish supplier quality standards. Conduct supplier audits where required. Monitor supplier rejection and defect trends. Issue Supplier Corrective Action Requests. Work with Purchase for supplier development. Support approval of new suppliers from a quality perspective. Maintain supplier quality scorecards.CUSTOMER & PRODUCT SPECIFICATION CONTROL Ensure availability of approved drawings and specifications. Ensure production works only against approved drawings/samples. Control drawing revisions and specification changes. Ensure customer-specific requirements are communicated to concerned departments. Establish product inspection standards for new products. Participate in NPD, sampling and product development activities.SURFACE FINISH & PLATING QUALITYEnsure quality control of: Polishing Buffing Electroplating Nickel Chrome Brass finishes Antique finishes PVD Powder Coating Other decorative/protective finishesMonitor defects such as: Scratches Dents Colour variation Uneven finish Stains Peeling Poor adhesion Plating defects Surface roughness Coating thickness variationTESTING & CALIBRATION Establish product testing requirements. Ensure availability of appropriate testing equipment. Monitor calibration of measuring and testing instruments. Maintain calibration schedules and records. Ensure measuring instruments are suitable for their intended application. Coordinate external testing/laboratory requirements where necessary.QUALITY TEAM MANAGEMENT Lead the QA/QC team effectively. Define responsibilities and targets for QC Inspectors. Allocate inspection manpower according to production requirements. Train QC personnel on inspection methods and quality standards. Conduct regular quality meetings. Evaluate team performance. Identify training requirements. Develop quality awareness among production employees. Ensure discipline and consistency in inspection practices.PRODUCTION & CROSS-FUNCTIONAL COORDINATIONWork closely with: Production PPC Tool Room NPD/Sampling Purchase Stores Finishing Maintenance Dispatch MerchandisingThe Manager QA/QC should act as a bridge between Quality and Production, ensuring that quality issues are resolved at the process level without unnecessarily affecting production schedules.QUALITY MIS & REPORTINGPrepare and review: Daily Quality Reports Incoming Inspection Reports In-Process Inspection Reports Final Inspection Reports Rejection Reports Rework Reports NCR Reports CAPA Reports 8D Reports Customer Complaint Reports Supplier Quality Reports Quality KPI Reports Monthly Quality MISAnalyse trends for:Rejection Rework Scrap Customer Complaints Supplier Defects Process Defectsand initiate improvement actions.REQUIRED TECHNICAL SKILLSThe candidate should have strong knowledge of: Builder/Architectural Hardware Manufacturing Brass, Iron, Zinc, Aluminium & Steel Products Engineering Drawings GD&T / Basic Tolerances Measuring Instruments AQL & Sampling Incoming/In-Process/Final Inspection Surface Finishing Plating & Coating QMS ISO 9001 Internal Auditing 7 QC Tools SPC Root Cause Analysis CAPA 8D Problem Solving Supplier Quality Calibration Process Auditing Quality DocumentationCOMPUTER SKILLS Advanced MS Excel Quality MIS Quality Dashboards Data Analysis Pareto Charts Rejection Trend Analysis MS Word PowerPoint ERP/MIS softwareEDUCATIONAL QUALIFICATIONB.Tech / B.E. / Diploma in: Mechanical Engineering Production Engineering Industrial Engineering Metallurgy Quality Engineering or related technical discipline.Certification in ISO 9001, Six Sigma, Quality Auditing or Quality Management will be an advantage.EXPERIENCE8-12 years of relevant experience, preferably in: Builder Hardware Architectural Hardware Brass Hardware Iron Hardware Zinc Hardware Aluminium Hardware Sanitary Hardware Metal Components Engineering Manufacturing Export-oriented ManufacturingExperience in international customer requirements, export quality standards and customer audits will be preferred.

We are seeking a motivated Branch Operation Manager to oversee daily operations in our Aligarh location. The ideal candidate will have 2 to 8 years of experience in managing branch activities and ensuring smooth workflow.Key Responsibilities:- Operational Management: Supervise day-to-day branch operations to ensure efficiency and quality service. This includes monitoring staff performance and optimizing processes.- Team Leadership: Lead a team of employees, providing guidance and support to enhance their performance. Encourage teamwork and a positive work environment.- Customer Service: Ensure exceptional service delivery to customers by resolving issues promptly and efficiently. Maintain high satisfaction levels through effective communication.- Compliance: Ensure the branch adheres to all company policies and regulatory requirements. Regularly review operational compliance and implement corrective actions as needed.- Reporting: Prepare and present detailed reports on branch performance, including sales, expenses, and customer feedback. Use these reports to identify areas for improvement.Required Skills and Expectations:Candidates should possess a graduate degree and show strong leadership abilities. Effective communication skills are essential, along with a proactive approach to problem-solving. The ability to work well under pressure and manage multiple priorities is necessary. A solid understanding of branch operations and customer service principles will be valuable. Adaptability and a positive attitude are crucial for fostering a productive work environment.

We are looking for a dedicated Female Dry Cleaner to join our team in Ranchi, India. This role is suitable for candidates with 0 to 6 years of experience, and a minimum education of 10th pass.Key Responsibilities:- Clothing Cleaning: You will be responsible for cleaning various types of fabrics, ensuring clothes are free from stains and dirt using appropriate equipment and cleaning methods.- Sorting Garments: Identify garments that require special handling and sort clothing based on fabric type, color, and cleaning method to ensure the best results.- Operating Machinery: Operate dry cleaning machines and presses, following safety procedures and guidelines to maintain a safe working environment.- Customer Service: Interact with customers in a friendly manner, taking their orders accurately and answering any questions they may have about the services offered.- Quality Control: Inspect cleaned garments for quality assurance, ensuring they meet our high standards before returning them to customers.Required Skills and Expectations:Candidates should have a keen attention to detail and the ability to follow instructions carefully. Strong communication skills are essential for interacting with customers and understanding their needs. Being proactive and organized will help in managing tasks efficiently. The ideal candidate should be reliable, punctual, and committed to delivering excellent service and quality work. A willingness to learn and adapt to new cleaning techniques and equipment is also important for success in this role.

We are seeking an experienced Outlet Manager to oversee daily operations at our location in Nawanshahr Shahid Bhagat Singh Nagar. The ideal candidate should have between 2 to 8 years of relevant experience and a diploma.As the Outlet Manager, you will be responsible for managing staff, ensuring customer satisfaction, and maintaining inventory levels. You will lead the team to achieve sales goals and develop strategies to enhance the customer experience. Key Responsibilities:1. Staff Management: Oversee hiring, training, and scheduling of employees to ensure the outlet runs smoothly. Provide ongoing support to encourage team development and performance.2. Customer Service: Ensure a high level of customer satisfaction by addressing queries and resolving any issues effectively. Foster a welcoming environment for all patrons.3. Inventory Control: Monitor stock levels and place orders as needed to ensure product availability. Conduct regular inventory checks to minimize waste and optimize resources.4. Sales and Marketing: Develop and implement sales strategies to boost revenue. Collaborate with marketing efforts to promote the outlet through various channels.5. Financial Management: Maintain accurate financial records, overseeing budgeting and expenditure to maximize profitability.Required skills include strong leadership, excellent communication, and problem-solving abilities. Candidates should be detail-oriented, with a proven ability to manage a team and drive performance. A positive attitude and passion for customer service are essential for success in this role.

Key ResponsibilitiesLogistics & Fleet Management: Plan, manage, and coordinate all inbound and outbound logistics. Oversee fleet operations, transport vendor management, and route optimization to ensure timely deliveries.Warehouse & Inventory Control: Oversee warehouse layout, space utilization, and inventory management. Implement strict inventory control measures to minimize variances, damages, and shrinkage.Order Fulfillment: Ensure accurate and efficient order processing, picking, packing, and dispatching in accordance with customer service level agreements (SLAs).Cost & Budget Management: Monitor and control distribution, freight, and warehousing costs. Analyze data to identify bottlenecks and implement cost-saving initiatives.Vendor & Stakeholder Management: Negotiate rates and contracts with third-party logistics (3PL) providers, transporters, and packaging suppliers. Collaborate with sales and production teams to align supply with market demand.Compliance & Safety: Ensure all distribution and warehouse activities comply with safety regulations, labor laws, and statutory transport requirements. Maintain high standards of workplace safety.

We are seeking an Airline Supervisor to oversee daily operations at our Bhubaneswar office. The ideal candidate will have 1 to 2 years of experience in the airline industry and must have completed at least the 10th grade. This full-time position requires a detail-oriented individual who can manage tasks effectively.nnKey Responsibilities:nn1. Team Coordination: Supervise and coordinate the work of staff to ensure efficient operations and excellent customer service. Provide guidance and support to team members in their daily tasks.nn2. Customer Service: Address passenger inquiries and complaints in a professional manner. Ensure that all customers receive the highest level of service, resolving any issues promptly.nn3. Operational Oversight: Monitor daily airline operations and ensure compliance with safety regulations and company policies. Keep track of flights, schedules, and any necessary adjustments.nn4. Reporting: Prepare and submit operational reports to upper management. Maintain accurate records related to flight operations and passenger feedback.nnRequired Skills and Expectations:nnCandidates should have strong leadership qualities and excellent communication skills. The ability to handle stressful situations with a calm and professional demeanor is essential. Attention to detail and problem-solving skills are necessary to ensure smooth operations. A proactive approach to improving processes and customer satisfaction is highly valued. The ability to work in a team-oriented environment, focusing on collaboration and mutual support, is also important for this role.

We are looking for a dedicated Ramp Supervisor to oversee ramp operations. This role involves managing daily activities related to the ramp area, ensuring everything runs smoothly and safely.nnKey Responsibilities:nn1. Oversee Ramp Operations: Manage the daily operations of the ramp area, ensuring that loading and unloading activities proceed efficiently and safely.nn2. Coordinate Staff: Supervise team members on the ramp, assigning tasks, and ensuring everyone is following operational procedures and safety protocols.nn3. Monitor Equipment: Ensure that all equipment used in the ramp area, like trolleys and forklifts, is in good condition and operates safely.nn4. Report Issues: Identify any problems or delays in ramp operations and provide timely feedback to management to resolve issues quickly.nnRequired Skills and Expectations:nnCandidates should possess a good ability to communicate clearly and effectively, both verbally and in writing. Attention to detail is crucial for maintaining safety standards and ensuring efficiency in operations. Strong organizational skills will help in managing tasks and coordinating with the team. Candidates should be dependable and work well under pressure, adapting to changing situations swiftly. A basic understanding of safety regulations relevant to ramp operations is also beneficial. This position is suitable for freshers who have completed their 10th grade education and are eager to learn and grow in a full-time role while working from home.