Customer Support Jobs

We are looking for a dedicated Customer Care Executive to join our team. This role is ideal for freshers who are eager to learn and provide excellent support to our customers.Key Responsibilities:1. **Respond to Customer Queries**: You will handle customer inquiries through various channels such as phone, email, and chat, providing accurate information in a timely manner.2. **Resolve Issues**: You will work to identify and resolve customer complaints effectively, ensuring a positive experience and maintaining customer satisfaction.3. **Maintain Records**: You will document all customer interactions and update databases with relevant information, facilitating better service and follow-up.4. **Collaborate with Teams**: You will coordinate with other departments to address customer concerns and improve overall service quality.5. **Support Sales Initiatives**: You may assist in promoting products and services to customers, helping to foster sales and enhance customer loyalty.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and be comfortable working from home. Excellent communication skills, both verbal and written, are essential for this role. You should possess strong problem-solving abilities and a friendly demeanor to create a positive interaction with customers. Attention to detail and patience are crucial for accurately resolving issues. Flexibility and adaptability to quickly learn about our products or services are also important traits for success in this position. If you are enthusiastic about helping others and providing top-notch customer service, we encourage you to apply.

Job Responsibilities:Handle customer calls and inquiriesPrepare and send quotationsFollow up with customersCoordinate with Sales and Accounts teamsMaintain customer records and provide excellent customer support

Handle inbound and outbound customer calls.Resolve customer queries and complaints professionally.Provide accurate information about products and services.Maintain customer records in the CRM system.Follow up with customers when required.Meet quality and productivity targets.Coordinate with internal teams to resolve customer issues.Requirements:Excellent communication skills in English and Hindi.Basic computer knowledge (MS Office, Email, CRM).Good listening and problem-solving skills.Customer-focused attitude.Ability to work in rotational shifts (if applicable).Preferred Experience:Customer SupportBPO/Call CenterInsurance (Health, Motor, Term)Loan or Banking ProcessSalary: As per company standards + Incentives (if applicable)Benefits:PF & ESICPaid LeavesTraining & Career GrowthPerformance Incentives

We are looking for a Customer Care Representative to join our team in Jaipur. This role involves assisting customers with their inquiries and providing support to ensure a positive experience. **Key Responsibilities:**- **Respond to Customer Inquiries:** Answer phone calls, emails, and chat messages promptly to address customer questions and concerns.- **Provide Accurate Information:** Offer clear and correct details about products and services, helping customers make informed choices.- **Resolve Issues:** Handle customer complaints and problems by identifying solutions and ensuring resolution to enhance customer satisfaction.- **Document Interactions:** Keep accurate records of customer interactions and transactions for future reference and reporting.- **Maintain Knowledge Base:** Stay updated on product offerings, policies, and procedures to assist customers effectively.**Required Skills and Expectations:**- Strong communication skills are essential for clearly conveying information to customers and understanding their needs.- Problem-solving abilities are important to quickly find solutions and make decisions that will benefit customers.- Patience and empathy are necessary for dealing with diverse customer situations and providing a supportive experience.- Basic computer skills will be required to manage customer accounts and use customer management software effectively.- A high school education (12th pass) is necessary, and candidates with 0 to 6 years of experience in customer service will be considered.We are committed to creating a positive environment where you can grow while helping others.

Customer Excellence InternCompany: PokusLocation: Bangalore - Work from OfficeStipend: 15,000-20,000 per monthDuration: 3 monthsJoining: Immediate or within one weekOpenings: 3About PokusPokus is a VC-backed beauty-tech startup transforming how India shops for beauty.We bring a curated collection of beauty products directly to customers homes, allowing them to try different products, shades, and formulas before purchasing only what they love.About the roleWere hiring Customer Excellence Interns to become the voice of Pokus across WhatsApp, calls, and chat.Youll guide customers through their Pokus experience, assist with bookings and orders, resolve concerns, and help interested customers make confident purchase decisions.This is a hands-on role with real responsibility from day one. Youll work directly with the founders and collaborate closely with our operations and product teams.Key responsibilitiesManage customer conversations across WhatsApp, calls, and chatAssist customers with bookings, orders, and product-related queriesFollow up with interested customers and support conversionsResolve customer concerns with patience and empathyCoordinate with operations to ensure smooth customer experiencesMaintain accurate records of customer interactionsCollect customer feedback and share useful insights with the teamIdentify opportunities to improve the customer journeyWho were looking forExcellent professional English, both spoken and writtenConfident and comfortable speaking with customers over callsStrong listening and problem-solving skillsPatient, empathetic, and customer-focusedProactive, dependable, and comfortable taking ownershipAvailable for at least eight working hours per dayAble to commit to the complete three-month internshipAble to work from our Bangalore office every working dayAvailable to join immediately or within one weekNo previous experience is required. Fresh graduates and students who meet the working-hour requirements are welcome to apply.What youll receive15,000-20,000 monthly stipend, based on interview performanceDirect exposure to the founders and core teamHands-on experience in customer success, communication, and salesReal ownership of customer conversations and outcomesInternship completion certificatePersonalised letter of recommendation based on performancePotential opportunity to continue with Pokus after the internshipApplication processComplete the application form with your latest CV. Shortlisted candidates will be contacted for a brief screening call.

As a Customer Support Executive, you will play a vital role in ensuring customer satisfaction and resolving issues effectively. Your primary focus will be to assist customers with their inquiries and provide support for our products and services.**Key Responsibilities:**- **Handle Customer Inquiries:** Respond to customer questions via phone, email, or chat to provide information and resolve issues.- **Issue Resolution:** Identify problems and provide effective solutions to ensure customer satisfaction and maintain company reputation.- **Documentation:** Keep accurate records of customer interactions and transactions for future reference and reporting.- **Product Knowledge:** Stay updated on company products and services to offer accurate information and troubleshooting assistance.- **Feedback Collection:** Gather customer feedback to improve services and report common issues to management for necessary changes.**Required Skills and Expectations:**The ideal candidate should have excellent communication skills to interact with customers effectively. You should be patient, empathetic, and able to handle stressful situations with a positive attitude. A basic understanding of computers and familiarity with customer support tools is preferred. This role demands dedication and a commitment to helping customers, so being detail-oriented and organized is crucial. Basic experience in customer service is a plus but not mandatory, as on-the-job training will be provided. The position is full-time and requires you to work onsite in Tezpur.

We are looking for a dedicated International Customer Support Executive to join our team in Ahmedabad. This role is ideal for individuals who are passionate about helping customers and possess strong communication skills. The ideal candidate will handle customer queries while ensuring high standards of service.You will be responsible for:1. **Customer Interaction**: Engage with international customers through phone, email, and chat to understand and resolve their issues efficiently.2. **Problem-Solving**: Analyze customer concerns and provide suitable solutions quickly, ensuring complete customer satisfaction.3. **Documentation**: Maintain accurate records of customer interactions, feedback, and resolutions in the company system.4. **Collaboration**: Work closely with various teams to escalate issues and share customer insights, enhancing the overall service experience.5. **Feedback Implementation**: Collect and analyze customer feedback to suggest improvements for products or services.To be successful in this role, you should possess **excellent verbal and written communication skills in English**. A good understanding of customer service principles is essential. Being a quick learner and having the ability to adapt in a fast-paced environment are critical qualities for this position. Individuals with prior experience in customer support are preferred, but freshers with enthusiasm and a willingness to learn are encouraged to apply. A minimum education of 12th grade is required for this full-time position.

Job Description - Customer Support Executive (B2C)Position: Customer Support Executive (B2C)Company: AVM LabsLocation: CoimbatoreEmployment Type: Full-TimeExperience: Fresher / Up to 1 YearAbout the RoleAVM Labs is looking for a customer-focused and enthusiastic Customer Support Executive to handle customer interactions across GCC regions. The ideal candidate will be responsible for providing excellent customer service, resolving queries, and ensuring a positive customer experience through effective communication and timely follow-ups.Key ResponsibilitiesHandle inbound and outbound customer calls, emails, and chat support.Respond to customer queries and provide accurate information about AVM Labs' diagnostic services.Resolve customer complaints professionally and ensure timely follow-up.Maintain a high level of customer satisfaction through quality service.Coordinate with internal departments to resolve customer issues efficiently.Record all customer interactions, complaints, and follow-up activities in the ERP/CRM system.Monitor pending requests and ensure timely closure.Maintain service quality standards and achieve customer support KPIs.Build positive relationships with customers by providing prompt and courteous support.Assist customers with appointment scheduling, service requests, and report-related queries.Required QualificationsBachelor's Degree in any discipline.Freshers or candidates with up to 1 year of experience in Customer Support, Customer Service, BPO, Call Centre, or Client Relationship roles.Experience in the healthcare or diagnostic industry will be an added advantage.Required SkillsCustomer ServiceCustomer Relationship ManagementCall HandlingEmail & Chat SupportComplaint ResolutionERP/CRM ManagementMS Excel, Word & PowerPointProfessional Email CommunicationActive ListeningExcellent Communication SkillsProblem-SolvingTime ManagementMultitaskingAttention to DetailTeamworkAdaptabilityCustomer-Focused ApproachPreferred Candidate ProfileExcellent verbal and written communication in English.Ability to communicate professionally with customers.Strong interpersonal and relationship-building skills.Ability to work in a fast-paced environment.Positive attitude with a willingness to learn.Good organizational and follow-up skills.Why Join AVM Labs?Opportunity to work with a growing healthcare diagnostics organization.Professional learning and career development.Exposure to international customer support (GCC region).Supportive and collaborative work environment.

As an Airport Guest Relationship Executive in Asansol, you will play a crucial role in ensuring a positive experience for travelers. This full-time office-based position welcomes freshers and requires at least a 10th-grade education.**Key Responsibilities:**- **Greet Guests:** Welcome passengers as they arrive and provide assistance with queries, ensuring they feel valued and informed.- **Assist with Check-in:** Help guests through the check-in process, guiding them with required documentation and procedures for hassle-free travel.- **Provide Information:** Offer accurate information about flight schedules, airport services, and local attractions to enhance guests' travel experience.- **Handle Complaints:** Listen to guests' concerns and resolve issues promptly, maintaining a calm demeanor and ensuring satisfaction.- **Promote Services:** Inform travelers about airport facilities and special services available, encouraging them to make the most of their time at the airport.**Required Skills and Expectations:**To succeed in this role, you should possess excellent communication skills, allowing you to interact confidently with a diverse range of passengers. A friendly and approachable demeanor is essential, as you will be the first point of contact for guests. Strong problem-solving abilities are necessary to address any concerns and make quick decisions. You must be adaptable and able to work effectively in a fast-paced environment. Reliability and professionalism are key, as you represent the airport's commitment to exceptional guest service.

Scope of Business: ADVERTEX TECHNOLOGIES PRIVATE LIMITED is established as a Private Limited Company operating in the Micro enterprise tier. Positioned within the Services sector, the company focuses on office administrative, office support, and other business support activities, explicitly specializing in the activities of customer data security and call support services.We're Hiring: Customer Service Representative (Outbound - US Process)Location: saltlake, Kolkata (Work From Office Only)Contact- 7003126224Shift Time: 7.30 PM - 4 AM (Fixed Timing)Work Days: Monday to Saturday (6 Days a Week)Freshers Welcome!About Us - ADVERTEX TECHNOLOGIES PRIVATE LIMITED we're all about delivering smart, scalable IT & BPO solutions for businesses across the globe.From lead generation to back office support, we keep things moving and clients happy. Our growing team is now on the lookout for energetic, talkative, and driven individuals to join our outbound US process.What You'll Be DoingMake outbound calls to US-based customers (night shifts)Share information about our services and offersGenerate leads, follow up, and keep conversations engagingMaintain accurate call records and customer infoBe the voice that makes a difference - helpful, polite, and professionalWhat We're Looking ForGreat communication skills (English fluency is a big plus!)Confidence on calls and a positive attitudeAbility to handle rejections without losing your coolBasic computer skillsFreshers encouraged to apply - training will be providedExperienced candidates must have valid document proof (ID, experience letter, etc.)Why Join Us?Fixed shift: 7.30 PM - 4 AM (US timing)Sundays OFFFriendly team, supportive work cultureLearn the ropes of the BPO industry and grow your careerAttractive salary + incentives for performanceBOTH Male & FemaleContact-7003126224

Job description:Key Responsibilities:Handle customer queries effectively via call/chat/emailEnsure timely resolution and maintain customer satisfactionMaintain call logs and reports as per process requirementFollow standard operating procedures and guidelinesHandle inbound and outbound customer interactionsProvide accurate information and resolve queriesDocument customer interactions in the systemMaintain service quality and meet defined KPIsKey Requirements:Good communication and interpersonal skillsComfortable with rotational shifts, if requiredStrong verbal and written communication skillsAbility to multitask and manage time effectivelyComfortable with rotational shifts and night shifts (for NRI process)Fresher welcome; prior BPO/customer support experience is a plusLanguage: English (Preferred)

We are looking for a motivated Sales Coordinator to join our team in Coimbatore. This entry-level role is perfect for individuals with 0 to 2 years of experience looking to start their career in sales.As a Sales Coordinator, you will support the sales team in achieving their targets and ensuring smooth operations. Your responsibilities will include managing sales orders, which involves processing and tracking orders accurately. You will also assist with preparing sales reports, providing valuable insights into performance. Communicating with clients is vital, as you will be responsible for addressing inquiries and following up on leads. Coordination with internal teams will also be required to ensure timely delivery of products and services.To succeed in this role, you should have strong organizational skills and the ability to manage multiple tasks effectively. Good communication and interpersonal skills are essential for interacting with clients and colleagues. Additionally, a basic understanding of sales processes will be beneficial, although it is not a strict requirement. Being detail-oriented will help you ensure accuracy in order management and reporting.We expect you to be proactive and willing to learn, as this is an opportunity to grow within the sales field. If you are passionate about sales and eager to contribute to a team, we encourage you to apply.

We are seeking a motivated and enthusiastic Customer Support Executive to join our team in Jaipur. This role is ideal for fresh graduates, particularly those with a B.Ed, BDS, B.Pharma, or B.Sc background. The successful candidate will work full-time from our office and must be female. **Key Responsibilities:**- **Respond to Customer Inquiries:** Handle customer questions via phone, email, or in person, providing accurate and timely information to ensure customer satisfaction.- **Resolve Issues:** Identify and address customer complaints or issues, working efficiently to find solutions that meet their needs.- **Maintain Records:** Keep detailed records of customer interactions and transactions, ensuring all information is logged accurately for future reference.- **Provide Product Information:** Educate customers about our products and services, helping them understand how to utilize them effectively.- **Collaborate with Teams:** Work with other departments, such as sales and technical support, to ensure all customer needs are met and resolved effectively.**Required Skills and Expectations:**The ideal candidate must possess strong communication skills to engage effectively with customers. Excellent problem-solving abilities are essential to address and resolve customer issues efficiently. The candidate should have a good understanding of customer service principles and be able to work collaboratively with a team. A positive attitude and a willingness to learn are crucial for success in this role. Basic computer skills will also be necessary for recording and retrieving customer information.

Support the sales team by processing and tracking sales orders, quotations, contracts and invoices to ensure timely and accurate fulfilment.Maintain and update customer, project and sales data in CRM and other systems; generate regular pipeline and sales performance reports for management review.Coordinate with internal departments (marketing, logistics, finance, operations) to ensure smooth hand-off from order acceptance to delivery on construction projects.Monitor stock levels and production/ delivery schedules for construction-related products or materials; liaise with supply chain/warehouse teams to ensure product availability.Handle customer inquiries, dispatch order status updates, manage exceptions (delays, discrepancies) and ensure high levels of customer service.Support sales events, trade shows or site-visits relevant to the construction sector (e.g., product demonstrations, contractor forums) by coordinating logistics, materials and follow-ups.Identify and flag sales process improvement opportunities (e.g., shortening lead-times, enhancing documentation accuracy, automating workflows) and assist in implementation.

As an Airport Guest Relationship Executive, you will play a key role in ensuring a positive experience for all guests at the airport. Your responsibilities will include:- **Welcoming Guests**: Greet and assist guests upon their arrival at the airport, providing a warm and friendly atmosphere.- **Providing Information**: Offer clear information about flight schedules, gate locations, and airport services to help guests navigate easily.- **Handling Requests**: Address and fulfill guest requests efficiently, whether it involves guiding them to services or resolving their concerns.- **Assisting with Check-In**: Support guests with the check-in process, ensuring they have all necessary documents ready and that their needs are met.- **Coordinating with Staff**: Work closely with other airport staff, including security and ground services, to ensure smooth operations and guest satisfaction.We expect candidates to have the following skills:- **Communication Skills**: Strong verbal communication skills are essential to interact effectively with guests from diverse backgrounds.- **Customer Service Orientation**: A passion for helping others and a commitment to providing excellent customer service is crucial for this role.- **Problem-Solving Ability**: Ability to think on your feet and come up with quick solutions when challenges arise.- **Team Player**: Willingness to collaborate with colleagues to enhance overall guest experience.Candidates should have completed at least 10th grade and have 0 to 1 year of experience in customer service or a related field. A positive attitude and professional appearance are essential for this role.

We are looking for a motivated and friendly Customer Support Representative to join our team. In this role, you will help customers resolve their issues and provide helpful information about our products and services.Key Responsibilities:1. **Respond to Customer Inquiries**: You will answer questions from customers via phone, email, or chat and help them find solutions to their problems.2. **Assist with Product Information**: You will provide detailed information about our products and services, ensuring customers understand how to use them effectively.3. **Resolve Complaints**: If a customer is unhappy, you will listen to their concerns and work to resolve issues in a timely manner, ensuring customer satisfaction.4. **Document Interactions**: You will keep accurate records of customer interactions and transactions, which will help the team track issues and resolve them faster.5. **Collaborate with Team Members**: You will work closely with your colleagues to share feedback and suggest improvements to the customer support process.Required Skills and Expectations:Candidates should have a minimum educational qualification of 12th pass. You should have excellent communication skills, both written and verbal, to interact effectively with customers. Patience and empathy are essential, as you will be dealing with different personalities. Strong problem-solving skills will help you to assist customers more efficiently. A basic understanding of computers and technology is also important, as you will be using various tools to assist customers remotely. Freshers are welcome and encouraged to apply.

We are looking for a motivated and friendly Customer Support Executive to join our team. This is a full-time work-from-home position suitable for freshers who have completed their 12th grade.Key Responsibilities:1. **Respond to Customer Inquiries:** Handle queries via phone, email, or chat, providing accurate information and support to enhance customer satisfaction.2. **Resolve Issues:** Identify and troubleshoot customer problems effectively, working to find solutions in a timely manner.3. **Document Interactions:** Maintain clear and detailed records of customer interactions and transactions in our system for future reference.4. **Follow Up:** Proactively follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.5. **Collaborate with Team:** Work with team members and other departments to ensure customer needs are met and contribute to a positive team atmosphere.Required Skills and Expectations:Candidates should have excellent communication skills and a friendly demeanor. The ability to listen effectively and empathize with customers is crucial. Basic computer skills are necessary to navigate customer support software and manage communications. A good understanding of customer service principles and a willingness to learn are also important. Strong problem-solving skills and attention to detail will help you succeed in this role. A positive attitude and a commitment to customer satisfaction are key qualities we value in our team members.

We are looking for a Customer Support Executive to provide exceptional service to our clients from the comfort of their homes. This role is ideal for freshers who are eager to develop their communication skills and work in a dynamic environment.Key Responsibilities:1. **Responding to Customer Inquiries**: You will handle incoming calls, emails, and chats from customers, addressing their questions and concerns promptly and accurately.2. **Providing Solutions**: Your goal will be to understand customer issues and provide effective solutions, ensuring a positive experience that encourages loyalty.3. **Logging and Tracking Issues**: You will maintain records of customer interactions and issues, helping to track trends and improve service quality over time.4. **Collaborating with Team Members**: Working with colleagues, you will communicate effectively to share insights and strategies that enhance customer satisfaction.5. **Adhering to Policies and Procedures**: It