Customer Support Jobs

Job Title: Customer Care Manager (CCM) - AutomobileLocation: NashikExperience: 3-5 YearsIndustry: AutomobileJob Overview:We are looking for a dynamic and customer-focused Customer Care Manager (CCM) to oversee customer service operations in the automobile sector. The candidate will be responsible for enhancing customer satisfaction, managing service teams, and ensuring a seamless customer experience across all touchpoints.Key Responsibilities:Manage end-to-end customer service operations for sales and after-sales supportHandle customer complaints, escalations, and ensure timely resolutionDevelop and implement customer satisfaction strategies (CSI)Monitor service quality and ensure adherence to company standardsCoordinate with service, sales, and technical teams for issue resolutionMaintain customer feedback records and generate reportsConduct regular follow-ups with customers to improve retentionTrain and guide customer care executives and service advisorsEnsure achievement of customer satisfaction and retention targetsKey Skills Required:Strong customer handling and problem-solving skillsExcellent communication and interpersonal abilitiesKnowledge of automobile service processesLeadership and team management skillsCRM software knowledgeAbility to handle pressure and manage escalationsQualification:Graduate / MBA (Preferred)Automotive or Management background preferredExperience:5-10 years in customer service within the automobile industryExperience in dealership or service center preferred.

SALES COORDINATOR - FEMALELocation - VadodaraReporting location - Por or TarsaliSalary - Rs 25000 to 30000 pmSundays off/ 9 am to 6 pmAge profile - 27 years and above_________________________________________Suitable candidates must respond with following details if interested1. UPDATED RESUME2. PRESENT / LAST SALARY 3. JOINING DATEMail details to ranknfile.india@gmail.com (OR)Whatsapp to 98208 24647________________________________________COMPANY:

We are seeking a motivated BPO Telecaller to join our team in Gwalior, India. This work-from-home position is ideal for individuals with 0 to 2 years of experience who have completed at least their 12th grade. Key Responsibilities:- **Making Calls:** The primary responsibility is to contact customers to understand their needs and offer solutions. Effective communication is essential to explain products or services clearly.- **Handling Inquiries:** You will address customer inquiries and provide accurate information regarding services offered, ensuring a positive customer experience.- **Recording Information:** It is important to maintain accurate records of customer interactions and feedback. This helps in tracking customer preferences and improving service.- **Achieving Targets:** You will be expected to meet daily call targets and report on progress. This involves working efficiently and effectively to achieve personal and team goals.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to interact with diverse customers. Patience and a friendly demeanor are vital for providing excellent service. Additionally, candidates should be self-motivated and able to work independently. Basic computer skills are necessary to manage calls and document interactions. A positive attitude towards learning and adaptability to new challenges in a fast-paced environment is essential for success in this role.

Job Title: Telecaller ExecutiveCompany Name: Skytech AviationJob Location: Rajouri Garden, New DelhiJob Type: Full-TimeSalary: Up to

We are seeking a motivated BPO Telecaller to join our team in Thane West. This entry-level position is ideal for candidates with minimal experience who are eager to learn and grow in the customer service field.As a BPO Telecaller, your main responsibility will be to communicate with customers over the phone. You will be required to assist customers with their inquiries, provide product information, and gather feedback. This role is crucial in maintaining positive customer relationships and promoting company services.Key responsibilities include:1. **Customer Engagement**: Reach out to customers using a provided database to discuss services, answer questions, and resolve any issues.2. **Information Delivery**: Clearly explain products and services to potential and existing customers, ensuring they understand benefits and features.3. **Feedback Collection**: Actively listen to customer concerns and suggestions, documenting their feedback to help improve services.4. **Follow-ups**: Maintain regular follow-up calls with customers to ensure satisfaction and encourage further engagement with the company.The ideal candidate will have strong communication skills, a friendly demeanor, and the ability to work well in a team. Being adaptable and willing to learn will help you succeed in this role. Basic computer skills are necessary for logging customer interactions and managing data. If you are passionate about customer service and enjoy speaking with people, we encourage you to apply.

We are seeking a well-presented and customer-focused Customer Relationship Executive (CRE) to manage client interactions and deliver an exceptional service experience. The ideal candidate will act as the first point of contact for customers, ensuring smooth communication, service coordination, and a premium customer experience aligned with luxury automotive standards.

Responsibilities Space Management, Customer Relationship Management, Operations Management,Events and others. Foster a collaborative workspace for coworking members and new/prospectiveclients. Onboard new coworking members and introduces them to the community Customer service issues related to the center client, vendor and staff. Create a great experience for customers in the coworking space. Communications to coworking members and overseeing bi-monthly get-togethers. Plan birthdays, festivals and other celebrations in the office Oversees lobby/reception area to ensure all visitors and first-time guests enjoy apositive first impression; at a minimum, ensures the front desk is properly staffed atall times Oversees the event space usage, both for internal purposes as well asPartner/Sponsor purposes, including setup logistics, billing, etc. Track and record daily traffic into the coworking space and maintain a log. Assist with local area marketing and networking both online and in-person to driveleads Assist with leasing new office spaces and collect rent. Maintain attendance Track usage and maintain bookings of meeting/ conference rooms. Collect monthly feedback from customers Creating ways to generate new leads and on boards new clientsRequirements Excellent verbal and written communication skills Any Graduation specialization Good knowledge and practice of MS Excel, Word etc. Customer Relationship & Sales Experience Vendor Management

We are looking for an Operation Executive to join our team in Patna. In this role, you will play a crucial part in ensuring smooth operational processes within the organization. The ideal candidate should have 1 to 4 years of relevant experience and hold a B.A. degree.**Key Responsibilities:**- **Process Coordination:** Organize and coordinate daily operations to ensure efficiency and effectiveness in workflows.- **Data Management:** Maintain accurate records and databases to support operational activities and decision-making.- **Performance Monitoring:** Track and analyze operational performance metrics, identifying areas for improvement to enhance productivity.- **Communication Liaison:** Serve as a point of contact between different departments to facilitate communication and resolve any operational issues.- **Reporting and Documentation:** Prepare detailed reports on operations and performance to share with management for strategic planning.- **Customer Support:** Assist in addressing customer inquiries or issues, ensuring a high level of service and satisfaction.**Required Skills and Expectations:**The candidate should possess strong organizational skills and attention to detail to effectively manage multiple tasks. Excellent communication skills are essential for collaborating with various teams and stakeholders. A problem-solving mindset is crucial for identifying operational challenges and suggesting solutions. Proficiency in using office software like MS Office is expected, as well as a strong ability to analyze data. The role requires a proactive attitude, adaptability in a fast-paced environment, and a commitment to continuous improvement.

Looking a highly experienced, customer-focused and presentable Senior Service Engineer / Advisor to join our premium automotive service team. The ideal candidate will have hands on experience with authorized dealerships such as BMW, Volvo, or other luxury automotive brands. This is a customer-facing role that demands excellent communication in English, in-depth technical knowledge, and a confident, professional demeanor. A well-groomed appearance is essential to maintain the high service standards associated with luxury automotive clients.Responsibilities:1. Customer Interaction:* Act as the primary liaison between customers and the workshop team, ensuring clear and courteous communication.* Communicate with customers and vendors to understand their service requirements and provide appropriate solutions.* Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.* Educate customers on maintenance schedules, warranty details, and service options available.2. Technical Support:* Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.* Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.* Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.* Going for test drive on both with technician before work & with customer at the car delivery time.3. Documentation and Reporting:* Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.* Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.* Prepare service quotations, invoices, and other documentation on Autorox as required.4. Training and Development:* Stay updated on the latest technological advancements in automotive systems and repair techniques.5. Quality Assurance:* Ensure compliance with manufacturers standards, service protocols, and safety regulations.* Conduct quality checks on repaired vehicles to verify workmanship and performance standards.6. Inventory Management:* Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.* Coordinate with procurement teams to replenish stock and maintain adequate supply levels.7. Team Collaboration:* Collaborate with cross-functional teams including engineering to address customer issues and improve service delivery processes.* Participate in meetings and contribute insights on technical matters and customer service strategies.Skills and Qualifications:Educational Background (Mandatory): 3 years of full time Diploma to 4 years of Bachelors degree in Mechanical Engineering/Automobile Engineering, from recognized institute.Minimum experience: Minimum 5 years of work experience in a service advisor or service engineer role, specifically with authorized luxury dealerships such as BMW, Volvo, Audi or equivalent German brands. Communication Skills: Must possess excellent verbal and written communication skills in English to interact effectively with customers, dealerships, and internal teams. Presentational skill: A well-presented, customer-facing personality with a passion for the automotive sector with good personality. Personality : Height 5.9 Feet tall, good looking, confident, neat, well-groomed, polished and customer-appropriate appearance. Technical Skills: Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software. Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and propose effective solutions. Organizational Skills: Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines. Customer Focus: Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders. Team Player: Ability to work collaboratively in a team environment and contribute to achieving departmental goals. Adaptability: Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.

We are seeking a Customer Service Associate to join our team in Baner, Pune. The ideal candidate will have 1 to 3 years of experience and a post-graduate degree, bringing strong communication and problem-solving skills to provide excellent service to our customers. Key Responsibilities:1. **Customer Support:** Respond to customer inquiries via phone, email, and chat, providing timely and accurate information to enhance customer satisfaction.2. **Issue Resolution:** Address customer complaints and issues compassionately and efficiently, working to resolve problems and ensure a positive experience.3. **Product Knowledge:** Maintain a good understanding of our products and services to help customers make informed decisions.4. **Documentation:** Accurately record customer interactions and maintain detailed logs of inquiries and resolutions for future reference.5. **Collaboration:** Work closely with team members and other departments to share feedback and improve processes and customer experiences.Required Skills and Expectations:Candidates should have strong communication skills, both verbal and written, to effectively engage with customers. Attention to detail is important for accurately capturing customer information and resolving issues. The ability to work in a team environment and a strong customer-oriented attitude are essential. We expect a proactive approach to problem-solving and the willingness to learn and adapt in a fast-paced work environment.

A waiter (or server) acts as the primary point of contact between guests and the kitchen, responsible for creating a positive dining experience by greeting guests, taking accurate orders, serving food and beverages, managing payments, and maintaining a clean, sanitized dining area.Key Responsibilities and DutiesCustomer Service: Greeting guests warmly, escorting them to tables, and presenting menus.Order Taking: Answering questions about menu items, ingredients, allergens, and preparation methods, as well as providing recommendations.Service Delivery: Delivering food and beverages from the kitchen/bar to guests in a timely manner.Table Maintenance: Clearing dirty dishes, sanitizing tables, and resetting them for new guests.Communication: Relaying accurate orders to kitchen staff, coordinating with bartenders, and reporting any issues.Payments: Presenting checks, processing cash or card transactions, and handling tips.Safety/Hygiene: Adhering to food safety regulations and maintaining a clean, organized, and inviting environment.

We are looking for a dedicated Customer Service Executive to join our team in Gadchiroli. This entry-level position is perfect for individuals eager to start their career in customer service.As a Customer Service Executive, you will be the first point of contact for our customers, providing them with support and assistance. You will handle inquiries and resolve issues while ensuring a positive experience for every customer.Key responsibilities include:1. **Responding to Customer Inquiries**: Engage with customers through phone calls, emails, or chat to answer their questions and provide accurate information.2. **Resolving Complaints**: Listen to customer concerns and provide effective solutions to any problems they encounter, ensuring their satisfaction.3. **Maintaining Customer Records**: Update and manage customer data accurately in our systems to track interactions and follow up as needed.4. **Collaborating with Team Members**: Work closely with your colleagues to share feedback and improve service quality, contributing to a team-oriented environment.Required skills and expectations:- Strong communication skills are essential as you will be interacting with customers regularly.- A positive attitude and patience are important for resolving customer issues effectively.- Basic computer knowledge is necessary for managing records and using support tools.- You should be willing to learn and adapt, as customer service practices may evolve.This is a full-time position that requires you to work from our office in Gadchiroli, and we welcome candidates with limited experience.

We are looking for a Ground Hostess to join our team in Lumding Rly Colony, Nagaon. This is an entry-level position suitable for individuals who have recently completed their education. The Ground Hostess will play a crucial role in ensuring a pleasant experience for our passengers.Key Responsibilities:1. **Passenger Assistance**: Greet and assist passengers at the terminal, helping to answer questions and provide information about flights and services.2. **Check-in Support**: Aid passengers during the check-in process, ensuring all documents are in order and luggage is handled accurately.3. **Boarding Coordination**: Manage the boarding process, ensuring passengers board in an organized manner and according to flight schedules.4. **Customer Service**: Address customer concerns and complaints promptly, maintaining a friendly and professional demeanor throughout.Required Skills and Expectations:Candidates should have completed at least the 12th grade and possess strong communication skills to interact effectively with passengers. A friendly and helpful attitude is essential for creating a positive atmosphere. Basic problem-solving skills are necessary to address passenger needs promptly. Punctuality, reliability, and the ability to work as part of a team are critical for success in this role. Candidates should be willing to learn and adapt to the fast-paced environment of the travel industry. Prior experience is not required, making this an excellent opportunity for recent graduates.

We are looking for a motivated Hotel Supervisor to oversee the daily operations of our hotel in Hojai, India. This role requires a friendly personality, strong communication skills, and a desire to ensure guest satisfaction.Key Responsibilities:1. **Guest Relations**: Greet and assist guests during their stay. Address any inquiries or issues promptly to ensure a pleasant experience.2. **Staff Management**: Supervise hotel staff, including housekeeping and front desk personnel. Provide guidance and support to maintain high service standards.3. **Inventory Control**: Monitor supplies and equipment. Ensure that all necessary items are available and in good condition for daily operations.4. **Staff Training**: Train new employees and provide ongoing support to enhance their skills, ensuring they deliver excellent customer service.5. **Safety Compliance**: Ensure that hotel safety and hygiene standards are maintained according to guidelines. Conduct regular checks to guarantee a safe environment for guests and staff.Required Skills and Expectations:Candidates should have completed their 12th grade and possess excellent communication skills. A friendly demeanor and a willingness to help guests are essential. Attention to detail and the ability to oversee multiple tasks simultaneously are important. You should be comfortable working in a team and motivating others while handling customer complaints with professionalism. This full-time position requires dedication to creating a welcoming atmosphere for all guests. Previous experience is not necessary, making this a great opportunity for recent graduates.

We are looking for a motivated and enthusiastic Hotel Assistant to join our team in Tinsukia, Assam. In this role, you will support the daily operations of the hotel and provide excellent service to our guests.Key Responsibilities:1. **Guest Service:** Greet and assist guests with check-in and check-out procedures, ensuring a welcoming experience. Respond to guest inquiries and address any issues promptly.2. **Front Desk Support:** Manage the front desk by handling phone calls, reservations, and payments. Maintain an organized and efficient reception area to enhance guest satisfaction.3. **Room Preparation:** Assist in preparing rooms for check-in, ensuring cleanliness and comfort. Check room supplies and report any maintenance issues to the appropriate department.4. **Collaboration:** Work with housekeeping and other hotel departments to coordinate services and improve guest experiences. Foster a team-oriented environment to deliver seamless service.5. **Administrative Tasks:** Help with basic administrative tasks such as maintaining records and updating guest information to streamline operations.Required Skills and Expectations:To succeed as a Hotel Assistant, you should have strong communication skills and a friendly demeanor. Attention to detail is essential for maintaining high standards of cleanliness and guest service. You should be able to work well in a team and handle multiple tasks efficiently. A positive attitude and willingness to learn are important, especially for those with little experience in the hospitality industry. Candidates must have completed at least their 12th grade education.

Job Openings for 6 BPO Telecaller Jobs for Freshers in Dhanbad, Giridih, Bokaro, Jamtara, having Educational qualification of : Higher Secondary, Secondary School, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed with Good knowledge in Outbound Calling, Customer Care etc.

We are looking for a BPO Telecaller to join our team in Chandigarh. This entry-level position is ideal for individuals with no prior experience or up to two years of experience, and it offers the flexibility of working from home.Key Responsibilities:1. **Customer Engagement**: Reach out to potential and existing customers over the phone to promote our services and products. Building rapport and understanding customer needs are essential for successful interactions.2. **Information Collection**: Gather relevant information from customers to assist with inquiries or complaints. Accurate data collection helps enhance our services and ensures customer satisfaction.3. **Record Keeping**: Maintain detailed records of customer interactions, including feedback and inquiries. This information is crucial for tracking performance and improving service quality.4. **Follow-Up Calls**: Conduct follow-up calls with customers to ensure their issues are resolved and they are satisfied with our service. Regular follow-ups can increase customer loyalty and retention.5. **Meeting Targets**: Achieve daily and monthly targets set for calls and customer engagement. Meeting these goals is important for the team

We are looking for a dedicated BPO Telecaller to join our team in Indore. This is a full-time, work-from-home position ideal for individuals with 0 to 2 years of experience who have completed their 12th grade. In this role, your primary responsibilities will include making outbound calls to potential clients, presenting our services clearly and effectively, and addressing customer inquiries. You will also be responsible for maintaining accurate records of calls and conversations in our database, ensuring follow-ups are timely, and updating your team on customer feedback and outcomes.Effective communication and listening skills are essential for success in this role. You should be able to engage customers in conversation, convey information concisely, and build rapport over the phone. Familiarity with basic computer applications and phone systems is required to handle calling scripts and maintain records efficiently.Additionally, you should be motivated, goal-oriented, and willing to learn new techniques to enhance your performance. The ability to work independently while managing time effectively is crucial since this job is conducted from home. You should also possess a strong customer service mindset to ensure a positive experience for all callers. If you are passionate about delivering exceptional service and looking to grow your career in the BPO industry, we encourage you to apply!

We are looking for a motivated BPO Telecaller to join our team in Lucknow. This full-time position is ideal for individuals with 0 to 2 years of experience who have completed their 12th grade. The role primarily involves making calls to customers and ensuring their needs are met.Key Responsibilities:1. Customer Outreach: Make outbound calls to potential and existing customers, providing them with information about our services and addressing any inquiries they may have.2. Data Management: Accurately record customer details and interactions in our database, ensuring all information is up-to-date and accessible.3. Problem Resolution: Listen carefully to customer concerns and work towards providing effective solutions, promoting customer satisfaction.4. Sales Support: Assist in promoting our products and services during calls, aiming to achieve sales targets through persuasive communication.5. Follow-Up: Reach out to customers after initial contact to ensure their needs are met and to gather feedback on their experiences.Required Skills and Expectations:The ideal candidate should possess excellent verbal communication skills, enabling them to interact politely and clearly with customers. A good understanding of basic computer skills is essential for data management. Candidates should be self-motivated, organized, and capable of working independently. A willingness to learn and adapt in a fast-paced environment is important, as well as being able to handle rejection positively. A commitment to providing high-quality customer service will be crucial in this role.