Customer Support Jobs

Customer Support ExecutiveExperience: 1- 3 yearsSalary Range: upto 4LPAAbout the RoleWe are looking for motivated and customer-focused individuals to join our Customer Support team. The role involves assisting clients, resolving queries, and ensuring high-quality service delivery through phone, email, and chat channels. Please note that this role involves rotational shifts, and weekend offs may vary. The shift timings are 8:30 AM to 5:00 PM and 3:30 PM to 12:00 AM.Key Responsibilities Respond promptly to customer inquiries via email, and chat Provide accurate information about products and services Resolve complaints and issues efficiently while maintaining professionalism Document customer interactions and feedback in the system Coordinate with internal teams for problem resolution Assist in maintaining customer satisfaction and loyalty Support reporting and tracking of customer interactions Have to review customer data from user interface/ Rotation shift/ desk supportRequired Skills Excellent verbal and written communication skills Advance Excel Good listening and problem-solving abilities Ability to work in a fast-paced environment Customer-oriented attitude and patience

We are looking for a dedicated and friendly Customer Support Executive to join our team. This is a part-time position that allows you to work from home. Freshers are encouraged to apply, making this a great opportunity for those starting their careers.**Key Responsibilities:**- **Responding to Customer Inquiries:** Handle customer questions and concerns via phone, email, or chat, ensuring prompt and friendly responses.- **Providing Product Information:** Explain our products and services to customers, helping them understand features and benefits to enhance their experience.- **Managing Customer Accounts:** Assist customers with managing their accounts, including updates and changes, ensuring their information is accurate and secure.- **Resolving Issues:** Address any problems or complaints that customers may have. Work towards a quick and effective solution to ensure customer satisfaction.- **Documenting Interactions:** Keep detailed records of customer interactions and transactions in our system for future reference and to help improve services.**Required Skills and Expectations:**Candidates should have a positive attitude and excellent communication skills, both written and verbal. Attention to detail is important, as you will need to manage customer accounts accurately. The ability to multitask and manage time effectively is essential in a fast-paced environment. Since this role is for females only, we expect candidates to demonstrate a professional demeanor and good teamwork skills, even while working independently from home. A pass in the 10th grade is required.

As a Customer Support Executive, you will be the first point of contact for our customers, helping them resolve issues and providing exceptional service. Your role is crucial in ensuring customer satisfaction and loyalty.Key Responsibilities:1. **Assist Customers**: Provide support to customers through phone, email, or chat, addressing inquiries and resolving issues promptly and effectively.2. **Record Keeping**: Maintain accurate records of customer interactions, including complaints and feedback, to improve our services and products.3. **Product Knowledge**: Understand our products and services to offer accurate information and guidance, helping customers make informed decisions.4. **Problem Solving**: Identify and troubleshoot customer problems, escalating complex issues to the relevant department when necessary to ensure timely resolutions.5. **Follow-Up**: Ensure customer queries are resolved by following up on outstanding issues and providing updates to customers regarding their concerns.Required Skills and Expectations:Applicants should have completed at least the 12th grade and possess strong communication skills in both spoken and written English and Hindi. A positive attitude and willingness to help others are essential. Being patient and empathetic towards customers, especially in challenging situations, is key to success in this role. Additionally, candidates should be adaptable, able to work well in a team, and manage their time efficiently to meet customer demands in a fast-paced environment. Previous experience is not required but any background in customer service will be an advantage.

We are looking for a motivated Retail Sales Associate in Rajarampuri, Kolhapur. This role is perfect for individuals eager to start their careers in retail and those with previous experience looking to enhance their skills. The ideal candidate has a friendly personality and a passion for customer service.Key responsibilities include:- **Customer Assistance**: Help customers find and purchase products. Listen to their needs, provide suggestions, and ensure a positive shopping experience.- **Product Knowledge**: Understand the features and benefits of products. This will enable you to answer questions and make recommendations confidently.- **Sales Transactions**: Process sales transactions accurately using the register. Handle cash, credit, and electronic payments with care.- **Store Maintenance**: Keep the store clean and organized. This includes arranging displays, restocking shelves, and ensuring products are well-presented.- **Team Collaboration**: Work closely with team members to achieve sales goals. Communicate effectively and contribute to a positive work environment.Required skills and expectations:A successful candidate should be friendly and approachable, with excellent communication skills. Being able to work well in a team and handle customer inquiries effectively is essential. Basic computer skills are required for processing sales, and a willingness to learn about products is necessary. Flexibility in working hours, including weekends and holidays, is expected. Previous retail experience is a plus but not necessary.

An Air Ticketing Executive is responsible for booking airline tickets, managing reservations, handling customer queries, and ensuring smooth travel arrangements. They work with airlines, travel agencies, or airport offices using reservation systems. Key Responsibilities1. Ticket Booking & ReservationsBook domestic and international flight tickets for customersCheck seat availability, fares, and schedulesIssue, reissue, and cancel tickets as per customer requests2. Customer ServiceAssist customers with travel queries (routes, baggage, visa basics)Provide best fare options and travel solutionsHandle complaints and resolve booking issues professionally3. Fare Calculation & PricingCalculate ticket costs, discounts, and taxesInform customers about promotional offers and dealsEnsure accurate billing and payment processing4. Documentation & ComplianceVerify passenger details (name, ID, passport)Ensure compliance with airline and government regulationsMaintain records of bookings and transactions5. Use of Reservation SystemsOperate Global Distribution Systems (GDS) such as:Amadeus GDSSabre GDSGalileo GDS Required SkillsStrong communication and interpersonal skillsKnowledge of airline codes, routes, and fare rulesBasic computer proficiency and typing speedProblem-solving and customer-handling abilityAttention to detail and accuracy Educational QualificationMinimum: 10+2 (Higher Secondary)Preferred: Graduate in any streamCertification in Air Ticketing / Travel & Tourism is an advantage ExperienceFresher or 0-2 years experience in ticketing/travel agencyExperience with GDS systems is highly preferred Salary (India Approx.)Fresher:

We are looking for a dedicated Customer Service Executive to join our team in Dombivli East, Mumbai. This is a full-time position ideal for freshers who have completed their 10th grade. In this role, you will be the first point of contact for our customers, helping them with their inquiries and providing support for any issues they may face.Key Responsibilities: - **Respond to Customer Inquiries:** You will answer customer questions via phone or in person, ensuring they receive accurate information. - **Resolve Issues:** When customers have problems, you will guide them through the process to find solutions quickly and efficiently. - **Maintain Records:** You will keep track of customer interactions and maintain accurate records in our database for future reference. - **Provide Product Information:** It will be your duty to stay informed about our products and services so you can provide relevant information to customers. Required Skills and Expectations: We are looking for male candidates who are friendly, patient, and excellent communicators. You should be comfortable working in an office environment and possess strong problem-solving skills. Being detail-oriented and organized is essential, as is the ability to work under pressure in a fast-paced setting. A positive attitude and a desire to help customers will ensure your success in this role.

We are seeking a motivated BPO Telecaller to join our team in Thane West. This entry-level position is ideal for candidates with minimal experience who are eager to learn and grow in the customer service field.As a BPO Telecaller, your main responsibility will be to communicate with customers over the phone. You will be required to assist customers with their inquiries, provide product information, and gather feedback. This role is crucial in maintaining positive customer relationships and promoting company services.Key responsibilities include:1. **Customer Engagement**: Reach out to customers using a provided database to discuss services, answer questions, and resolve any issues.2. **Information Delivery**: Clearly explain products and services to potential and existing customers, ensuring they understand benefits and features.3. **Feedback Collection**: Actively listen to customer concerns and suggestions, documenting their feedback to help improve services.4. **Follow-ups**: Maintain regular follow-up calls with customers to ensure satisfaction and encourage further engagement with the company.The ideal candidate will have strong communication skills, a friendly demeanor, and the ability to work well in a team. Being adaptable and willing to learn will help you succeed in this role. Basic computer skills are necessary for logging customer interactions and managing data. If you are passionate about customer service and enjoy speaking with people, we encourage you to apply.

We are looking for a dedicated Customer Service Executive to join our team in Gadchiroli. This entry-level position is perfect for individuals eager to start their career in customer service.As a Customer Service Executive, you will be the first point of contact for our customers, providing them with support and assistance. You will handle inquiries and resolve issues while ensuring a positive experience for every customer.Key responsibilities include:1. **Responding to Customer Inquiries**: Engage with customers through phone calls, emails, or chat to answer their questions and provide accurate information.2. **Resolving Complaints**: Listen to customer concerns and provide effective solutions to any problems they encounter, ensuring their satisfaction.3. **Maintaining Customer Records**: Update and manage customer data accurately in our systems to track interactions and follow up as needed.4. **Collaborating with Team Members**: Work closely with your colleagues to share feedback and improve service quality, contributing to a team-oriented environment.Required skills and expectations:- Strong communication skills are essential as you will be interacting with customers regularly.- A positive attitude and patience are important for resolving customer issues effectively.- Basic computer knowledge is necessary for managing records and using support tools.- You should be willing to learn and adapt, as customer service practices may evolve.This is a full-time position that requires you to work from our office in Gadchiroli, and we welcome candidates with limited experience.

An Air Ticketing Executive is responsible for booking airline tickets, managing reservations, handling customer queries, and ensuring smooth travel arrangements. They work with airlines, travel agencies, or airport offices using reservation systems. Key Responsibilities1. Ticket Booking & ReservationsBook domestic and international flight tickets for customersCheck seat availability, fares, and schedulesIssue, reissue, and cancel tickets as per customer requests2. Customer ServiceAssist customers with travel queries (routes, baggage, visa basics)Provide best fare options and travel solutionsHandle complaints and resolve booking issues professionally3. Fare Calculation & PricingCalculate ticket costs, discounts, and taxesInform customers about promotional offers and dealsEnsure accurate billing and payment processing4. Documentation & ComplianceVerify passenger details (name, ID, passport)Ensure compliance with airline and government regulationsMaintain records of bookings and transactions5. Use of Reservation SystemsOperate Global Distribution Systems (GDS) such as:Amadeus GDSSabre GDSGalileo GDS Required SkillsStrong communication and interpersonal skillsKnowledge of airline codes, routes, and fare rulesBasic computer proficiency and typing speedProblem-solving and customer-handling abilityAttention to detail and accuracy Educational QualificationMinimum: 10+2 (Higher Secondary)Preferred: Graduate in any streamCertification in Air Ticketing / Travel & Tourism is an advantage ExperienceFresher or 0-2 years experience in ticketing/travel agencyExperience with GDS systems is highly preferred Salary (India Approx.)Fresher: 20,000 - 25,000 per monthExperienced: 30,000 - 1,00,000+ per month

As an Airport Ticketing Executive, you will play a vital role in ensuring passengers have a smooth ticketing experience at the airport. You will be responsible for various tasks that enhance customer satisfaction and streamline ticketing processes. **Key Responsibilities:**- **Ticket Issuance:** Issue tickets for flights through various sales platforms, ensuring accurate and timely processing for travelers.- **Customer Assistance:** Provide assistance to travelers with inquiries about flight schedules, cancellations, and ticket changes, ensuring a supportive experience.- **Data Entry:** Enter and update passenger information into the system accurately, helping maintain precise records for easy access.- **Payment Processing:** Handle payments for ticket purchases effectively, ensuring all transactions are completed securely and efficiently.- **Collaboration:** Work closely with airline representatives and other airport staff to resolve issues that may arise, facilitating smooth operations.**Required Skills and Expectations:**Candidates should have at least a 10th-grade education and can range from freshers to those with up to 6 years of experience. Strong communication skills are essential, as you will interact with diverse passengers and colleagues. Familiarity with ticketing software and basic computer skills is beneficial. Sensitivity to customer needs, a positive attitude, and the ability to work under pressure in a fast-paced environment are crucial for this role. Flexibility in work hours is expected, as shift work is common in the airline industry.

An Air Ticketing Executive is responsible for booking airline tickets, assisting passengers with travel arrangements, and managing flight reservations. The role involves using airline reservation systems, providing fare information, and ensuring accurate ticketing and travel documentation for customers.Key ResponsibilitiesBook domestic and international airline tickets for passengers.Assist customers with flight schedules, fares, and travel information.Issue, reissue, and cancel airline tickets as required.Handle airline reservation systems such as GDS (Global Distribution Systems).Prepare and verify travel documents and itineraries.Assist passengers with seat selection, baggage information, and special requests.Manage refunds, ticket changes, and rescheduling requests.Maintain accurate booking records and customer details.Coordinate with airlines and travel agencies for ticketing services.Provide customer support for travel-related queries.Required SkillsGood communication and customer service skillsKnowledge of airline ticketing proceduresBasic computer and reservation system knowledgeAttention to detailProblem-solving abilityTime management skillsEducational Qualification10+2 or Graduation from a recognized board or university.Diploma or certification in Aviation, Travel & Tourism, or Ticketing (preferred).ExperienceFreshers can apply for entry-level ticketing positions.Experience with airline reservation systems like Amadeus, Galileo, or Sabre is an advantage.Work EnvironmentAirportsTravel agenciesAirline reservation officesTourism and travel companiesCareer OpportunitiesAir Ticketing ExecutiveReservation ExecutiveTravel ConsultantSenior Ticketing ExecutiveTicketing SupervisorSalary (India Approx.)Fresher: 18,000 30,000 per monthExperienced: 35,000 50,000+ per month depending on company and experience

We are looking for a dedicated Customer Support Executive to join our team. This is a part-time remote work position, ideal for freshers who have completed their 12th grade. **Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle questions from customers via phone, email, or chat, providing clear and helpful answers to ensure a positive experience.- **Assist with Order Processing:** You will guide customers through placing orders and help resolve any issues related to payments or shipping.- **Resolve Customer Complaints:** You will listen to customer concerns and provide solutions or escalate issues to ensure their satisfaction.- **Maintain Customer Records:** You will update customer information and interaction records in our system, ensuring all data is accurate and up-to-date.- **Provide Product Information:** You will offer detailed information about our products and services to help customers make informed choices.**Required Skills and Expectations:**- Excellent communication skills are essential, as you will interact with customers both verbally and in writing.- A friendly and patient demeanor, which helps in building rapport with customers and addressing their needs effectively.- Basic computer skills, including familiarity with MS Office and internet usage, are necessary for navigating systems and maintaining records.- Strong problem-solving skills that enable you to think quickly and offer solutions when challenges arise.- A commitment to teamwork and collaboration, while also being self-motivated to work independently from home.

As a Customer Support Executive, you will be the first point of contact for our customers, helping them with their queries and providing excellent service. This part-time position is suitable for female candidates who have completed their 10th grade. You will work from home, offering flexibility in your schedule.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle customer questions and concerns through phone, chat, or email promptly, ensuring that they feel valued and heard.- **Provide Product Information:** Offer detailed information about products or services to help customers make informed decisions and enhance their experience.- **Resolve Issues:** Troubleshoot and resolve any customer complaints, ensuring a swift and satisfactory solution to maintain customer satisfaction.- **Document Customer Interactions:** Accurately record customer interactions and feedback to help improve service and identify trends.- **Update Customer Records:** Keep customer information up to date in our system to support smooth communication and service delivery.**Required Skills and Expectations:**- Strong communication skills are essential for effectively engaging with customers and conveying information clearly.- A friendly and patient demeanor is important to create a welcoming environment and facilitate positive interactions.- Basic computer skills are necessary to navigate software systems and manage customer records.- Ability to work independently and manage time effectively is crucial, as this is a work-from-home position.- A positive attitude and eagerness to learn will help adapt to various customer needs and enhance service quality.

We are looking for a dedicated Customer Care Executive to join our team. This part-time role allows you to work from home while assisting customers and providing a positive experience.**Key Responsibilities:**- **Respond to Customer Inquiries:** Answer questions from customers through phone, email, or chat to ensure they receive prompt assistance.- **Resolve Issues:** Listen to customer concerns and provide effective solutions to any problems they may encounter, reinforcing customer satisfaction.- **Maintain Customer Records:** Keep detailed notes of interactions with customers in our system to ensure accurate follow-up and service quality.- **Provide Product Information:** Share knowledge about our products and services, helping customers make informed decisions.- **Follow Up on Customer Feedback:** Reach out to customers after their inquiries to ensure they are satisfied and gather input for service improvement.**Required Skills and Expectations:**- **Communication Skills:** Excellent verbal and written communication skills are essential, as you will be interacting directly with customers.- **Problem-Solving Abilities:** You should be able to analyze situations and offer practical solutions promptly.- **Basic Technical Skills:** Comfort with technology and using online communication tools is necessary for efficient interaction.- **Detail-Oriented:** Ability to pay attention to details is important for maintaining accurate customer records and providing high-quality service.- **Positive Attitude:** A friendly and cheerful demeanor is crucial for creating a welcoming and supportive environment for customers.

Job Title-Retail Sales AssistantLocation - BangaloreExperience - 0-3 years of retail experience (eyewear or jewellery preferred).Roles & Responsibilities:Drive kiosk sales and assist customers with product discovery and basic styling.Create a friendly, premium in-store experience.Meet monthly sales targets and maintain high conversion.Share customer and competitor insights with the team.Maintain kiosk hygiene and display standards.Record sales correctly and coordinate with the central team.Qualification & Skills :Strong communication and customer-handling skills.Good sense of fashion, styling and premium presentation.Presentable, stylish and well-groomed at all times.Comfortable using CRM tools and basic sales reports.Smart, dynamic and eager for fast career growth.Should be able to join immediately or within 30 days