Chat Process Job Vacancies in Mumbai

We are looking for a Chat Process Executive to join our team. This is a part-time work-from-home role suitable for freshers who have completed at least their 10th grade. **Key Responsibilities:**- **Customer Support:** Communicate with customers via chat to answer their questions and resolve issues. You will be the first point of contact for customers and need to provide helpful and efficient support.- **Problem Solving:** Identify customer needs and offer appropriate solutions. This involves understanding customer concerns and providing clear instructions or support to resolve those issues.- **Documentation:** Maintain accurate records of customer interactions and transactions. It is important to document details to improve service and for future reference.- **Team Collaboration:** Work closely with other team members to share information and escalate complex issues. Collaboration is key to ensuring customers receive the best service possible.- **Feedback Collection:** Gather customer feedback to help improve products and services. Sharing customer insights can help the company enhance its offerings.**Required Skills and Expectations:**- Strong communication skills, both in writing and comprehension, are essential for effective chatting with customers.- Ability to handle multiple chats and manage time well, ensuring all customer queries are addressed promptly.- A positive attitude and willingness to learn are important, as you will be representing the company.- Basic computer skills and familiarity with chat tools will help you perform your tasks efficiently. - A reliable internet connection is crucial for maintaining effective communication with customers.

We are looking for a Chat Support Executive to join our team in Mumbai. This role is ideal for fresh graduates or those with up to five years of experience. You will assist customers through online chat, ensuring they receive prompt and effective support.Key Responsibilities: - **Customer Interaction:** Engage with customers via chat to answer their inquiries and resolve issues effectively. You will need to communicate clearly and professionally to provide an excellent customer experience. - **Problem Resolution:** Identify and address customer problems with a solution-oriented approach. You will be expected to troubleshoot issues and guide customers towards resolution. - **Information Management:** Document customer interactions accurately and escalate complex issues to the appropriate departments. You will maintain records for future reference to help track response effectiveness. - **Feedback Collection:** Gather customer feedback to improve service quality. Your observations will play a vital role in enhancing our support systems.Required Skills and Expectations: Candidates should possess strong communication skills in English and the ability to interact warmly with customers. A good understanding of computer systems and basic troubleshooting is essential. Adaptability and patience are important, as you will handle a variety of customer needs. Attention to detail and a focus on service quality will be vital for success in this role.

Key Responsibilities in the BPO Sector:Handle customer queries via phone, email, or chat efficiently and professionally.Provide accurate information and effective solutions to ensure customer satisfaction.Maintain high-quality service standards and adhere to company policies.Perform accurate data entry and documentation of customer interactions.Meet performance targets such as quality scores, turnaround time, and productivity.Resolve issues promptly while maintaining a positive customer experience.Uphold confidentiality and data security at all times.Adapt to various client processes, tools, and business requirements.Participate in regular training and skill development programs.Contribute to continuous process improvement and team collaboration.

ZEE5 is Hiring Join a Global OTT Brand!Customer Support Executive Blended Profile (Email, Chat & Calls) Location: Malad West, Mumbai Openings: 10 Male Candidates Only Why Join ZEE5?Step into the world of entertainment with ZEE5, a leading global OTT platform. This is your chance to be part of a high-energy support team that connects with users across channelsemail, chat, and calls. Who We're Looking For Freshers & Experienced professionals welcome BPO/Customer Service background preferred Must have Versant Level 5 certification Strong English communication reading, writing, and speaking Male candidates only Ready to join immediately Shift & Schedule Night Shifts Only5:00 PM 2:00 AM12:00 PM 9:00 PM 1 Rotational Week Off No transport provided What Youll GetCompetitive salary: Up to 25,000/monthExposure to a global brandFast-track onboarding for immediate joiners

Job Title: Customer Support Executive Voice / Chat / EmailLocation: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai, Jaipur, Indore (Office-based / Remote)Experience: 03 yearsSalary: 15,000 25,000/monthJob Type: Full-time / Rotational shiftsResponsibilities:Handle customer queries via call, chat, or email.Provide timely resolutions with empathy and professionalism.Escalate technical issues as required.Maintain high CSAT scores.Requirements:Excellent spoken and written communication skills (English + regional).Typing speed: 3035 WPM (for chat/email roles).Flexible for night shifts (for international process).Prior BPO experience preferred but not mandatory.Perks:5/6 day workingWork from home / office flexibilityIncentives for top performers Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai, Jaipur, Indore Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

The main responsibility of a Customer Care Associate is to provide exceptional customer service and support to clients. This includes resolving customer inquiries, complaints, and issues in a timely and professional manner. Key skills for a Customer Care Associate include:1. Communication: Excellent verbal and written communication skills are essential for effectively interacting with customers and colleagues.2. Customer Support: Ability to understand customer needs and provide solutions to their problems in a friendly and efficient manner.3. Sales: Proven track record of upselling.

Process: Kotak Securities Stock Market (Chat/Voice Process) Designation: Customer Support Associate (CSA) Role: Handle and resolve customer queries and complaints via Chat/Voice Process Eligibility: Any Graduate / Minimum 6 months of Customer Service experience (BPO/BFSI mandatory)Age: 18 to 35 years Shift:Day Shift between 8 AM 8 PM (Any 10 hours)5 Days Working - Any 2 Rotational Week Offs Location: Chandivali, Andheri East Salary: 19,900 21,500 (in hand)

for InternationalWith Drop providedPure Blended Process5 Days workingSaturday Sunday week offVirtual InterviewsWith no pressure of sales or TARGET Pure customer service Salary for freshers 15k + 5 incentivesSalary for experience with domestic:- 17k+5k incentivesSalary for experience with international (6months):-25 k in handLocation:- Airoli/* Sakinaka*HR 9665008242What app 9004183427K K Consultancy

Job Summary:We are looking for a dynamic and customer-oriented Pre-Sales Tele Consultant to join our team in Ghatkopar, Mumbai. The ideal candidate will have experience in a clinic or healthcare setup, with strong communication skills in Gujarati and English. The role involves engaging with potential clients over the phone, providing information about our services, and nurturing leads through excellent customer service and CRM follow-ups.Key Responsibilities:Make outbound calls to potential customers to introduce and explain clinic servicesHandle inbound inquiries and follow-up calls with professionalism and empathyMaintain accurate records of all interactions using CRM softwareUnderstand customer needs and provide appropriate service-related informationSchedule appointments and ensure smooth coordination between clients and clinic staffAchieve daily/weekly call and conversion targetsWork closely with the sales and operations team to enhance customer acquisitionProvide feedback and suggestions for continuous improvementRequired Skills & Qualifications:Minimum 6 months to 1 year of experience in a clinic, healthcare, or customer-facing environmentFluency in Gujarati and English is a mustExcellent verbal communication and active listening skillsExperience in Customer Relationship Management (CRM) toolsBasic computer literacy (MS Office, email handling, data entry)Strong interpersonal skills and a customer-centric approachAbility to handle pressure and meet sales targetsEligibility:Candidates residing in or near Ghatkopar, Mumbai preferred

A chat support job involves responding to customer inquiries via chat, resolving issues, and providing product information. Key responsibilities include greeting customers, assessing their queries, providing solutions, and documenting interactions. The role requires excellent communication skills, problem-solving abilities, and patience to handle frustrated customers. Chat support agents utilize specific software and platforms to manage chats and access customer information, aiming to meet performance metrics like response time and customer satisfaction.

Hi,We have opening for the position of Customer Support Executive.Below is the JD and company's profile.Company's Name : SantosaTech PVT. LTD. which is associated with Datagain INC. Website- www.datagainservices.comDesignation- Customer Support ExecutiveExperience- minimum 6 months required in relevant field.Salary- Decent hike on your last drawnShift Timing- 8.30pm-5.30am (Fixed Night Shift)Working Days- Monday to FridayMode- Hybrid 3 days work from home, 2 days work from officeProcess- Finance Related Blended Process (80% email process, 20% calling process)Please Note : Arrange your laptop/computer windows 10/11 version with wifi 50 mbps.

Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Interacting with customers to ensure they have a desirable and shareable experience

Job Responsibilities Work on credentialing files and ensure quality is maintained as per the project requirement Conducts thorough background investigation, research and primary source verification of all components of the application file. Navigate software applications including but not limited to websites and other software tools and applications to perform credentialing activities Data entry information into software applications from electronic images/websites Use professionalism/courtesy while reaching out external communications to primary sources and practitioner offices. Phone verification and follow-up requiredExperience of 0.5-2 years into Healthcare / Background verification, Fresher with excellent communication (Experience in any International process) Only exceptional casesWork Culture: US 05 days (Mon to Fri)Shift timings: US Shift 5pm to 2am (shift change as per the process requirement

What Youll be DoingDo you have a passion for helping others and giving them peace of mind? In this role, youll work to resolve customer issues via phone and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, YoullAnswer incoming communications from customersConnect and resolve issues with customers using via verbal & written communicationWhat You Bring to the Role6 mo customer service experienceAbility read, write and speak English at a strong proficiency levelComputer literacyWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values.Monthly CTC between INR 30,000 41,000 with additional performance bonus opportunities.And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentivesMust be able to work on a rotating schedule and weekends/holidays if needed.Job Location :- Goregaon, Mumbai, MaharashtraSalary :- Upto 3.60 LPAJob Category: Customer Service Representative - Voice and ChatJob Type: Full TimeJob Location: Mumbai Maharashtra

Urgent requirement for Email and Chat process executive for an Ecommerce client based in Mumbai Location - Andheri E, Mumbai Role Requirement:Shift Timings: Rotational (as per business requirement)1st shit: 9 am - 7 pm2nd shit: 11 am - 9 pmWeek Off: Rotational (as per business requirement)Channels to Work on: Chats + Social Mediaexperience - 1-2 yearsCTC range 3 Lacs to 3.8 upto 4 Lacs Role Expectations: Passion to learn - Ability to acquire in-depth Process/product knowledge. Problem solving ability. Decision-making skills Ability to work effectively in high stress situations. Dealing with complexity, analyzing information and implementing the companys vision of customer obsession. Ability to do independent analysis and arrive at conclusions. Excellent interpersonal and communication skills.Role Deliverables: Resolve escalated and complex customer issues on-time. Anticipate customer needs and deliver timely responses to meet their expectations. Recommend best practices to meet service level agreements and improve customer satisfaction. Facilitating data collection for process improvements and knowledge base improvements. Drive root cause analysis of all complaints and work with related functions and stakeholders across the organization to eliminate causative factors and prevent recurrence. Ensure that the team follows company policies and procedures. Deliver world class services to ensure customer satisfaction. Maintain discipline in order to ensure that there is no impact on the process, and as such, adherence plays a crucial role in achieving this. Basic process metrics management like SLA, AHT, Dial out, Login hrs, C-SAT scores, Quality scores set as defined.Please share your updated CV at talentnest24@gmail.com OR call 7738890621RegardsTeam HRTalentnest HR Consultant LLP

This is bpo industry, hiring for customer care executive role,customer handeling,call center job it is.

Hello Everyone,We are hiring for Mumbai location.Designation : Customer support Associate Process : Blended Process Required : Excellent communication skills in English.Experience : 1 year of experience in CSA Qualification : Graduation.Working days : 6 days.Shift : Day shift Week off : Rotational Week offSalary : 23 in hand Interested one can share their resume on this no. 7693928266

Hiring for US Healthcare Chat process -Thane location - Work from officeRounds : HR-Writex-Ops- TypingQuality: C2 Requirements:Hsc + 6 months expGrad FresherComms skill - Excellent Salary - Upto 23k in handShifts: 24*7 rotational shifts (strictly follow IBU boundaries)Week offs: 5 days of working. Any 2 Rotational week offs