Chat Process Job Vacancies in Navi Mumbai

We are looking for a Customer Service Executive to join our team in Navi Mumbai. This is an entry-level position suitable for recent graduates with 0 to 2 years of experience. You will play a vital role in assisting our customers and ensuring their needs are met effectively.Key Responsibilities:1. **Customer Support**: Respond to customer inquiries via phone, email, or chat. Provide accurate information about products and services and resolve any issues they may encounter.2. **Problem Solving**: Handle customer complaints efficiently and maintain a positive attitude while addressing their concerns. Strive to find the best solutions to enhance customer satisfaction.3. **Order Processing**: Assist in processing orders and managing customer accounts. Ensure that orders are confirmed and delivered on time, and update customers about their order status.4. **Feedback Collection**: Gather customer feedback and suggestions. This will help improve our services and products, contributing to overall customer satisfaction.5. **Team Collaboration**: Work closely with team members and other departments to create a seamless customer service experience. Communicate effectively to share customer insights.Required Skills and Expectations:Candidates should possess excellent communication skills in English and the local language. A polite and professional approach when dealing with customers is essential. Basic computer skills, including familiarity with software tools and email communication, are required. A positive attitude, willingness to learn, and ability to work in a team are highly valued. A graduate degree is necessary to apply for this position.

Role: Customer Support Executive (Voice & Chat) Location: Navi Mumbai Shift: Rotational 5 Days Working 2 Rotational Offs Perks: Both Side Cab Facility

We are looking for a Customer Service Associate to join our team and help provide excellent service to our customers. This position is perfect for individuals who are eager to start their careers in customer support.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle calls, emails, and chats from customers, addressing their questions and concerns in a friendly manner.- **Resolve Issues:** Identify problems customers face and offer appropriate solutions, ensuring they have a positive experience.- **Maintain Records:** Keep accurate records of customer interactions and follow up on unresolved issues to ensure they are addressed.- **Provide Product Information:** Share details about our products and services, assisting customers in making informed decisions.- **Collaborate with Team:** Work closely with team members and other departments to ensure customer satisfaction and efficiency in service delivery.**Required Skills and Expectations:**- A high school diploma is essential; candidates should be at least 12th pass.- Excellent communication skills, both written and verbal, are a must, as you will interact with customers regularly.- Basic computer skills are necessary since you will be using various software and tools for customer support.- Patience and empathy are required when dealing with customer concerns to ensure thoughtful and understanding responses.- A positive attitude and strong willingness to learn will help you excel in this role and contribute to the team effectively.

We are looking for a dedicated Customer Service Associate to join our team. In this role, you will be the primary point of contact for our customers, helping them with their inquiries and ensuring a positive experience.**Key Responsibilities:**- **Assist Customers:** Respond to customer queries through various channels like email, chat, or phone, providing timely and accurate information.- **Resolve Issues:** Identify and resolve customer problems effectively, ensuring quick solutions and customer satisfaction.- **Maintain Records:** Keep detailed records of customer interactions and transactions, which helps in tracking customer feedback and improving services.- **Provide Product Information:** Educate customers about our products and services, helping them make informed decisions.- **Collaborate with Team:** Work closely with other team members to improve processes and share insights to enhance customer support.**Required Skills and Expectations:**- Excellent communication skills are essential for effectively engaging with customers and understanding their needs.- A positive attitude and a willingness to help are important, as you will be working with a variety of customers.- Basic computer skills including familiarity with email and chat software are necessary for managing customer inquiries.- As a fresher, a strong eagerness to learn and adapt quickly is valued, as this role will help you develop important customer service skills.- You should be self-motivated and capable of managing your time effectively while working from home.

*Job Title: Customer Service Executive (Blended Process)**Company: Sutherland Global Services**Location: Liberty Tower, Airoli, Navi Mumbai**Shift: Night Shifts (US Shifts)**Experience: 1-3 years in International BPO (Customer Service or Sales B2C)**Job Description:*We're looking for talented Customer Service Executives to join our team! As a key member of our blended process, you'll handle 50% voice and 50% chat interactions, providing top-notch service to our US-based customers.*Responsibilities:*- Respond to inbound calls and chats from customers- Resolve customer queries and concerns in a professional and empathetic manner- Upsell and cross-sell products/services to meet sales targets- Meet customer service metrics, such as First Call Resolution (FCR) and Customer Satisfaction (CSAT)- Collaborate with team members to resolve complex issues- Maintain accurate records of customer interactions*Requirements:*- 1-3 years of experience in international BPO (customer service or sales B2C)- Excellent communication and customer service skills- Proficient in MS Office, especially Excel- Ability to work in night shifts (US shifts)- Fluency in English (neutral accent preferred)*What We Offer:*- Competitive salary (18k-23k in-hand)- Opportunities for growth and career advancement- Training and development programs- Collaborative and dynamic work environment*Ideal Candidate:*- Customer-centric with a passion for sales- Proactive and result-driven- Ability to multitask and work in a fast-paced environment- Positive attitude and willingness to learn*Apply Now:*If you're a motivated and customer-focused individual looking for a challenging role, apply today! Contact HR Pournima: 9820190498 .#Sutherland #Hiring #CustomerService #BPOJobs #Sales #JobOpportunity #AiroliJobs #NightShift

Required: Good English communication skillsHSC with 6 months BPO experienceGraduate freshers welcome16,000 in-hand (Non-Lingual)18,000 in-hand (Lingual)Shift: RotationalWeek Off: Rotational

The main responsibility of a Customer Care Associate is to provide exceptional customer service and support to clients. This includes resolving customer inquiries, complaints, and issues in a timely and professional manner. Key skills for a Customer Care Associate include:1. Communication: Excellent verbal and written communication skills are essential for effectively interacting with customers and colleagues.2. Customer Support: Ability to understand customer needs and provide solutions to their problems in a friendly and efficient manner.3. Sales: Proven track record of upselling.

Shift Window : 5pm to 8am(any 9 hrs) Working Days : 5Week Offs : Any two RotationalQualifications: Graduate candidate onlyVoice Selects : Only ( Excellent Communication)Salary :Fresher 18k/Exp upto 27kRounds of Interview:HR / Ops/ Chat VersantNote:Its Work From OfficeAll doc's are mandatory :Offer letter Pay slips and Experienceletter

Immediate Hiring - Chat processQualification - HSC / GraduationRequirements - Fresher / ExperienceGood communication SkillsSalary - 16,000 - 18,000If anybody interested please do message me on : 9867164366

Looking for freshers or experienced candidates who have experience in BPO sector with excellent communications skills.

we are hiring for International Bpo Executive Location -Thane, Ghansoli, Turbhe , Airoli

Hi,We have opening for the position of Customer Support Executive.Below is the JD and company's profile.Company's Name : SantosaTech PVT. LTD. which is associated with Datagain INC. Website- www.datagainservices.comDesignation- Customer Support ExecutiveExperience- minimum 6 months required in relevant field.Salary- Decent hike on your last drawnShift Timing- 8.30pm-5.30am (Fixed Night Shift)Working Days- Monday to FridayMode- Hybrid 3 days work from home, 2 days work from officeProcess- Finance Related Blended Process (80% email process, 20% calling process)Please Note : Arrange your laptop/computer windows 10/11 version with wifi 50 mbps.

Handle Customers on call, solve any queries regarding customer on call, Maintained detailed records of interaction an escalate unresolved issues, deliver excellent customer service while meeting performance metrics.Make or receive calls to assist customer with inquiries, complaints or purchase

What Youll be DoingDo you have a passion for helping others and giving them peace of mind? In this role, youll work to resolve customer issues via phone and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, YoullAnswer incoming communications from customersConnect and resolve issues with customers using via verbal & written communicationWhat You Bring to the Role6 mo customer service experienceAbility read, write and speak English at a strong proficiency levelComputer literacyWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values.Monthly CTC between INR 30,000 41,000 with additional performance bonus opportunities.And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentivesMust be able to work on a rotating schedule and weekends/holidays if needed.Job Location :- Goregaon, Mumbai, MaharashtraSalary :- Upto 3.60 LPAJob Category: Customer Service Representative - Voice and ChatJob Type: Full TimeJob Location: Mumbai Maharashtra

Experienced in CRM Email and chat processDomestic Calling

This is bpo industry, hiring for customer care executive role,customer handeling,call center job it is.

Job descriptionDear Candidates,Greetings from Sutherland!!!Walkin Drive @Sutherland Airoli Navi Mumbai.5th Floor, Liberty Tower, MIDC Industrial Area Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708Contact Person: HR Vaishnavi :8550915764Vaishnavi.Kirad@Sutherlandglobal.comWe are hiring for Chat process (Customer Service) for Airoli Location (Navi Mumbai)Immediate joiners and candidates who are available in Mumbai can apply.Kindly make a note:If you are ready to work in 24*7 Rotational Shifts and Night Shift, then only apply.Job responsibility:1-Handling incoming issues via Chat2-Resolving customer queries3-Should be comfortable to work in Rotational Shift and Non-Voice Process.Perks and Benefits:1-Lucrative Incentives2 Rotational Off3-Medical Insurance4-Cab Facility5-Travelling AllowanceSutherland Location Boundaries:1- Thane - Panvel (Trans Harbour) (Hiring in Radius of 1.5km only)2- Vashi - Kurla (Harbour Line)3- Kalyan- Ghatkopar (Central Line) (Hiring in Radius of 1.5km only)Note:- Out of Boundary Candidates are not eligible for the opportunityLooking for Immediate joiners Only.Regards,Vaishnavi Kirad

Hello Everyone,We are hiring for Mumbai location.Designation : Customer support Associate Process : Blended Process Required : Excellent communication skills in English.Experience : 1 year of experience in CSA Qualification : Graduation.Working days : 6 days.Shift : Day shift Week off : Rotational Week offSalary : 23 in hand Interested one can share their resume on this no. 7693928266

Hiring for US Healthcare Chat process -Thane location - Work from officeRounds : HR-Writex-Ops- TypingQuality: C2 Requirements:Hsc + 6 months expGrad FresherComms skill - Excellent Salary - Upto 23k in handShifts: 24*7 rotational shifts (strictly follow IBU boundaries)Week offs: 5 days of working. Any 2 Rotational week offs

Opening For Voice Email & Chat Process ghansoli & Thane( Voice / Email / Chat ) Blended process (Voice/email/chat) Graduate + 1 year exp Decent communication 1 Rotational off Day shift ( 7am - 12 am ) any 9 hrs shift (For boys) Day Shift (7am - 9pm) Any 9 hrs of day (For girls ) Salary - 19.3 CTC15.6 Inhand

Opening for Voice Inbound Email & Chat Processidfc Health Insurancefresher Experience Both are Welcome11 to 15 K Salarylead Generation Process7 Days Trainingstipend Amount in Training Period100 Rs per Day good Communication Skills Requirementsreliance Nippon Insurance Processinbound Process Email Processexcellent Communication Skills Requirementsexperience Fresher Both are Welcome11 to 20 K Salary15 Days Trainingstipend Amount 5000 Rs ageon Life Insurance Processinbound Process Email Processexcellent Communication Skills Requirementsexperience Fresher Both are Welcome11 to 20 K Salary15 Days Training7 Days Stipend 8th Day Salary Startedlocation ; Ghansoli Mahapefor More Details

We have a Hiring for Inbound Process / Vodofone Process Email & Chat Blendedidfc Health Insurancefresher Experience Both are Welcome11 to 15 K Salarylead Generation Process7 Days Trainingstipend Amount in Training Period100 Rs per Day good Communication Skills Requirementsreliance Nippon Insurance Processinbound Process Email Processexcellent Communication Skills Requirementsexperience Fresher Both are Welcome11 to 20 K Salary15 Days Trainingstipend Amount 5000 Rs ageon Life Insurance Processinbound Process Email Processexcellent Communication Skills Requirementsexperience Fresher Both are Welcome11 to 20 K Salary15 Days Training7 Days Stipend 8th Day Salary Started( Voice / Email / Chat ) Blended Process (voice/email/chat) Graduate + 1 Year Exp Decent Communication 1 Rotational Off Day Shift ( 7am - 12 am ) Any 9 Hrs Shift (for Boys) Day Shift (7am - 9pm) Any 9 Hrs of Day (for Girls ) Salary - 19.3 Ctc15.6 Inhand