Opening For Email Support Executive

Urgent requirement for Email and Chat process executive for an Ecommerce client based in Mumbai

Location - Andheri E, Mumbai

Role Requirement:

Shift Timings: Rotational (as per business requirement)

1st shit: 9 am - 7 pm

2nd shit: 11 am - 9 pm

Week Off: Rotational (as per business requirement)

Channels to Work on: Chats + Social Media

experience - 1-2 years

CTC range 3 Lacs to upto 4 Lacs

Role Expectations:

· Passion to learn - Ability to acquire in-depth Process/product knowledge.

· Problem solving ability.

· Decision-making skills

· Ability to work effectively in high stress situations.

· Dealing with complexity, analyzing information and implementing the company€™s vision of customer obsession.

· Ability to do independent analysis and arrive at conclusions.

· Excellent interpersonal and communication skills.

Role Deliverables:

· Resolve escalated and complex customer issues on-time.

· Anticipate customer needs and deliver timely responses to meet their expectations.

· Recommend best practices to meet service level agreements and improve customer satisfaction.

· Facilitating data collection for process improvements and knowledge base improvements.

· Drive root cause analysis of all complaints and work with related functions and stakeholders across the organization to eliminate causative factors and prevent recurrence.

· Ensure that the team follows company policies and procedures.

· Deliver world class services to ensure customer satisfaction.

· Maintain discipline in order to ensure that there is no impact on the process, and as such, adherence plays a crucial role in achieving this.

· Basic process metrics management like SLA, AHT, Dial out, Login hrs, C-SAT scores, Quality scores set as defined.

Please share your updated CV at OR call

Regards

Team HR

Talentnest HR Consultant LLP

• Experience

  1 - 3 Years

• No. of Openings

  5

• Education

  12th Pass

• Role

  Email Support Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office