Phone handling, Calls management, Call assigning, planning and follow up, Calls entering in CRM, Quote preparation, Inward outward of material, Material purchase and delivery plan, Other back office related work. Answer phones and greet and direct visitors appropriately Maintaining files and records with effective filing systems Greet and assist visitors when they arrive at the office Proficiency with MS Office and Outlook, CRM software Excellent verbal and written communication abilities Deal with customer complaints or issues Track stocks of office supplies and place orders when necessary Excellent communication and interpersonal skills Basic Tally knowledge