Automobile Technician Job Vacancies in Guwahati

We are looking for a dedicated Service Engineer to join our team in Guwahati. The ideal candidate should have 1 to 3 years of experience and possess a B.E or an Advanced/Higher Diploma. **Key Responsibilities:**- **Installation of Equipment**: You will be responsible for the proper installation of machinery and equipment, ensuring they are set up according to specifications and industry standards.- **Maintenance and Repairs**: Your role includes routine maintenance and timely repairs of equipment to prevent malfunction, thereby ensuring smooth operations.- **Technical Support**: Providing assistance to clients and customers regarding technical issues will be essential. This includes troubleshooting and offering effective solutions to their problems.- **Customer Training**: You will be required to train customers on how to operate and maintain equipment properly, ensuring they get the most out of their investment.- **Documentation and Reporting**: Keeping accurate records of service and maintenance activities is crucial for tracking performance and ensuring compliance.**Required Skills and Expectations:**The ideal candidate should have strong technical knowledge of equipment and machinery. Excellent problem-solving skills and the ability to diagnose issues effectively are essential. Strong communication skills are important for interaction with clients and team members. You should be able to work independently and have a proactive approach to your responsibilities. A valid driving license may be needed for travel to client locations. This position is full-time and will require working from the office.

This job is for two wheeler repair technician TrainerBelow are the job requirements for two wheeler repair technician trainer: 1. Strong knowledge of two-wheeler components engine, transmission, clutch, brakes, suspension, and electrical systems.2. Ability to perform routine servicing, maintenance, and overhauling of scooters and motorcycles.3. Awareness of latest technologies like BS6 engines and EV (Electric Vehicle) systems is a plus.4. Ability to communicate clearly in local language (and preferably in Hindi or English).

KEY RESPONSIBILITIES:1. Customer Relationship Management: Building and maintaining positive relationships with customers. Addressing and resolving customer complaints or concerns promptly. Ensuring a seamless customer experience at every touchpoint.2. Service Quality Oversight: Ensuring services provided meet quality standards and customer expectations. Coordinating with service teams to improve turnaround time and quality. Monitoring customer feedback to identify areas for improvement.3. Team Management: Training, supervising, and motivating the customer care team. Assigning responsibilities and ensuring team productivity.Conducting regular performance evaluations and providing constructive feedback.4. Process Improvement: Developing and implementing customer service policies and procedures. Streamlining processes to enhance efficiency and reduce waiting times. Leveraging customer feedback to improve service delivery.5. Communication and Reporting: Acting as the primary point of contact between customers and the organization. Preparing reports on customer satisfaction, complaints, and operational performance. Presenting recommendations for improvements to management.6. Sales and Retention: Upselling maintenance plans or additional services. Developing strategies to retain customers and increase loyalty.Promoting promotional campaigns and offers effectively.7. Handling Escalations: Managing complex customer issues that require managerial intervention. Ensuring escalated issues are resolved to the customers satisfaction.8. Compliance and Ethics: Ensuring all customer interactions adhere to company policies and ethical standards. Keeping up with industry regulations and compliance requirements.

1. Customer Interaction: Handle customer inquiries, complaints, and feedback to ensure high levels of customer satisfaction.2. Service Coordination: Coordinate with service departments to schedule and confirm appointments, and follow up on service completion.3. Complaint Resolution: Assist in resolving customer complaints and coordinate factory assistance when necessary.4. Customer Education: Inform customers about warranty details, maintenance schedules, and proper use of vehicle features, especially safety-related ones.5. Post-Sale Follow-Up: Ensure post-sale customer contacts are made within a specified timeframe and maintain updated customer files.6. Customer Satisfaction Monitoring: Prepare monthly reports on customer satisfaction and discuss findings with management to identify areas for improvement.7. Service Department Liaison: Work closely with sales and service departments to ensure seamless customer experiences.8. Training and Development: Provide training and support to dealership staff to enhance customer service skills.9. Documentation: Maintain records of customer interactions, complaints, and resolutions.10. Marketing and Communication: Write articles for customer newsletters and attend sales, service, and management meetings.

-Supervise and lead a team of bodyshop technicians, painters, and support staff, ensuring efficient workflow and high-quality workmanship-Plan and organize daily repair schedules, allocate resources effectively, and prioritize tasks to meet deadlines and customer expectations-Maintain strict quality control standards to ensure that all vehicle repairs comply with industry regulations and meet or exceed customer satisfaction-Communicate with customers to understand their repair needs, provide accurate cost estimates, and address any concerns or inquiries throughout the repair process-Collaborate with suppliers to source high-quality parts and materials, negotiate pricing, and maintain strong relationships to ensure timely availability of required resources.-Enforce and promote safety protocols to create a secure working environment for staff, adhering to industry safety standards and regulations-Oversee the maintenance of bodyshop equipment, ensuring proper functioning and adherence to safety standards.