Airport Executive Job Vacancies in Jiribam

Airport staff have many responsibilities, including ensuring the safety and comfort of passengers, managing operations, and providing customer service: Passenger servicesGreet passengers, check tickets and passports, and assign seats. Help passengers with inquiries, provide flight information, and direct them to the correct terminals. Assist passengers with disabilities, infants, and unaccompanied children. Baggage handlingCheck in baggage, weigh it, and tag it for the correct destination. Move luggage between check-in points and departure areas, and load and unload it from the plane. Ensure luggage is scanned and delivered safely. BoardingManage the check-in and boarding processes, and check boarding passes at the departure gate. OperationsCoordinate with ground crew to move aircraft, and assist with aircraft marshaling. Operate airport equipment like baggage carts, forklifts, and tugs. Respond to emergencies and incidents in a professional manner. Other responsibilitiesSell airline tickets and make reservations. Help passengers confirm flight and meal reservations. Store freight cargo in warehouses. Maintain accurate records of activities, such as passenger counts, baggage handling, and equipment maintenance.

Job Summary:The Air Ticketing Executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. The role involves handling customer inquiries, providing fare quotations, processing payments, and ensuring compliance with airline policies and travel regulations. The executive acts as the primary point of contact between customers and airlines, ensuring a smooth and satisfactory booking experience.Key Responsibilities: 1. Flight Booking & TicketingHandle flight reservations, ticket issuance, reissuance, and cancellations through Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Abacus.Verify passenger information, travel routes, and fare accuracy before ticket issuance.Manage Passenger Name Records (PNRs) and ensure timely updates and confirmations.Process refunds, date changes, and ticket exchanges as per airline rules and policies. 2. Customer Service & CommunicationInteract professionally with clients to provide flight options, fare quotes, and travel advice.Respond to queries regarding baggage rules, flight schedules, and visa requirements.Handle customer complaints and resolve booking issues promptly.Maintain high levels of courtesy, patience, and professionalism in all communications. 3. Documentation & CoordinationMaintain accurate records of bookings, sales reports, and customer details.Coordinate with airlines, consolidators, and travel partners for group bookings or special services.Ensure that all travel documentation (tickets, itineraries, receipts, and invoices) is delivered accurately and on time.Reconcile daily ticket sales and prepare financial or audit reports when required. 4. System & Policy ManagementKeep updated with changes in airline fares, schedules, and reservation systems.Ensure compliance with IATA and airline regulations, refund policies, and security procedures.Stay informed about travel restrictions, visa requirements, and COVID/travel advisories when applicable.Qualifications and Requirements:Minimum qualification: 10+2 (HSC); Bachelors degree in Travel, Tourism, or Hospitality preferred.Diploma or certification in Air Ticketing / IATA / Travel & Tourism is highly desirable.13 years of experience in airline ticketing or travel agency operations preferred.Proficiency in GDS systems (Amadeus, Galileo, Sabre, Abacus).Strong computer literacy (MS Office, Email, CRM tools).Excellent communication, interpersonal, and customer service skills.Attention to detail and ability to work under pressure.Key Skills:Airline reservation and GDS proficiencyTicketing and fare calculationCustomer relationship managementProblem-solving and multitaskingKnowledge of IATA codes and travel documentationCommunication and teamworkAccuracy and time managementBehavioral Attributes:Courteous and professional demeanorPatience and adaptabilityTeam spirit and collaborationIntegrity and confidentialityPositive attitude and willingness to learnPerformance Indicators:Accuracy and timeliness of ticket issuanceCustomer satisfaction and feedback ratingsSales targets and revenue contributionCompliance with airline policies and travel regulationsEfficiency in handling booking amendments and cancellations

Job Openings for 20 Airport Ticketing Executive Jobs for Freshers in Silcha, Cachar, Karimganj, Assam, Hailakandi, Assam, Shillong, Dima Hasao, Assam, Imphal, having Educational qualification of : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, B.A, B.Arch with Good knowledge in Customer Relationship, Ticket Booking, Air Ticketing etc.