Job description
Key Responsibilities
€¢ Handle Calls: Manage both inbound and outbound calls with potential and existing customers.
€¢ Promote Products/Services: Explain Financial Services features, current promotions, and company services to generate interest and encourage purchases.
€¢ Lead Generation: Contact prospective clients to generate sales leads and follow up on existing prospects.
€¢ Schedule Appointments: Arrange appointments for potential customers.
€¢ Customer Service: Address customer inquiries, concerns, and complaints promptly and professionally.
€¢ Data Management: Accurately record details of customer interactions, update contact information, and maintain the CRM system.
€¢ Achieve Targets: Strive to meet or exceed daily, weekly, and monthly targets for calls, lead generation, and sales.
€¢ Collaboration: Work closely with the teams to ensure a smooth customer handover and aligned strategies.
Required Skills and Qualifications
€¢ Communication Skills: Excellent verbal communication and persuasion skills along with any regional Languages.
€¢ Patience and Professionalism: Ability to handle objections and rejections calmly and professionally.
€¢ Interpersonal Skills: Strong ability to build rapport with customers and understand their needs.
€¢ Computer Literacy: Familiarity with CRM tools and basic computer applications.
€¢ Experience: Prior experience in telemarketing, sales, and customer service is often preferred, though some fresher roles exist.
€¢ Education: A high school diploma or Degree equivalent is typically required.
Role: Tele Sales - Voice / Blended
Industry Type: Financial Services
Department: Sales Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Tele Sales Voice / Blended
Education
UG: A high school diploma or Degree equivalent or Relevant Educations.