job description
key responsibilities
handle calls: manage both inbound and outbound calls with potential and existing customers.
promote products/services: explain financial services features, current promotions, and company services to generate interest and encourage purchases.
lead generation: contact prospective clients to generate sales leads and follow up on existing prospects.
schedule appointments: arrange appointments for potential customers.
customer service: address customer inquiries, concerns, and complaints promptly and professionally.
data management: accurately record details of customer interactions, update contact information, and maintain the crm system.
achieve targets: strive to meet or exceed daily, weekly, and monthly targets for calls, lead generation, and sales.
collaboration: work closely with the teams to ensure a smooth customer handover and aligned strategies.
required skills and qualifications
communication skills: excellent verbal communication and persuasion skills along with any regional languages.
patience and professionalism: ability to handle objections and rejections calmly and professionally.
interpersonal skills: strong ability to build rapport with customers and understand their needs.
computer literacy: familiarity with crm tools and basic computer applications.
experience: prior experience in telemarketing, sales, and customer service is often preferred, though some fresher roles exist.
education: a high school diploma or degree equivalent is typically required.
role: tele sales - voice / blended
industry type: financial services
department: sales customer success, service & operations
employment type: full time, permanent
role category: tele sales voice / blended
education
ug: a high school diploma or degree equivalent or relevant educations.