L1 Technical Support Engineer Jobs

Provide onsite support for desktops, laptops, printers, scanners, IP phones, UPS, switches,routers, VC systems, CCTV, and other IT equipment. Perform preventive and predictive maintenance of IT equipment. Troubleshoot hardware and software issues (L1L2 support). Install and configure operating systems, software, and network connectivity. Manage incidents and service requests through helpdesk system and ensure SLA compliance. Handle IMAC activities (Install, Move, Add, Change) for IT infrastructure. Coordinate with ISP and third-party vendors for connectivity and warranty/AMC support. Provide Video Conferencing (VC) support including MS Teams, WebEx, and Google Meet. Maintain IT asset inventory and conduct periodic verification. Submit daily activity reports and escalate critical issues when required.

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Provide on-demand technical support to U.S. customers across chat, email, or phone channels Diagnose and fix technical issues related to ServiceNow workflows, forms, UI policies, and automation. Address and resolve customer inquiries, incidents, and service requests using ServiceNow. Guarantee on-time project delivery and ensure compliance with project deadlines Participate in testing and ensuring the functionality of new ServiceNow features and updates.

Technical Support - AhmedabadExperience: 0.6 Months - 2 Years****Apply only if you are from Gujarat and ready to Relocate at Ahmedabad location******* Graduation is a Must****CTC: Upto 25,000* Monthly CTCShould have knowledge of Hardware and troubleshooting the same.Should have knowledge of Windows and Linux Operating System.Should have basic concept of Network Functioning and Troubleshooting.Ability to diagnose and troubleshoot Security issues.Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk)Excellent problem-solving and communication skills.Ability to provide step-by-step technical help, both written and verbal.Taking ownership of customer issues reported and seeing problems through to resolution.Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.Ensure all issues are properly logged.Address: Satellite Road, satellite, Ahmedabad, Gujarat - 380015

3+ Years of Working Experience as Engineer handling similar types of services/incidents. Laptop/Desktop configuration Laptop/Desktop troubleshooting and repair to a certain level. Windows OS installation & Troubleshooting (Must). Outlook 2013 & 0ffice 365. Address user tickets regarding hardware, software. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting & Familiar with Remote Support over call/email/remote tools. Help create technical documentation and manual.

Need basic networking skills , ability to troubleshoot and need to handle customer queries and technical issues.

We are looking for Technical Support Engineer with experience supporting a global company. A career with our Client provides invaluable experience in an exciting and rapidly expanding market and an opportunity to be part of a global company with numerous offices worldwide and a workforce that includes dozens of different nationalities. This role will report into the Customer Care Manager, based in Dubai. Key Role Responsibilities Troubleshoot and respond to customer issues and provide timely updates and resolutions to customers according to our SLA's Monitor and troubleshoot the system alerts, escalate critical issues, and follow up with various parties through service restoration Participate in on duty rotation during weekends and public holidays when required (once every 6-8 weeks) Manage customers accounts and configurations Resolve product or service issues by investigating the root cause of the problemsEscalate issues to the relevant team internally / externallyEssential Experience Minimum diploma or degree in Information Technology, Computer Science or equivalent Strong troubleshooting and analytical skills Excellent interpersonal skills, good communication skills in English, an additional language will be an advantage Good attention to detail Ability to work effectively under pressure, prioritize tasks and follow processes Demonstrate the motivation to learn new skills and technologies Good understanding of web services, API and IP based protocols Proficient in MS Office applications (Word, Excel). Advanced proficiency in Excel is an advantage Preferably with Customer Service experience in a Telecommunications and IT Industry

Job Description: -To provide technical support and assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest.To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.Job Details or accountabilities: -- Serve as the first point of contact for customers seeking technical assistance through variouschannels like phone, chat and email.- Experience in Core IT Support, Addressing Clients Worldwide- Experience troubleshooting and configuring desktop hardware and associated peripherals.- Experience In Multi-Factor Authentication and RSA SecurID- Experience In Virtual Desktop Instances (Oracle / Citrix)- Ability to work in a team environment and communicate effectively through chat systems (e.g.Microsoft teams, Skype)- Experience in ServiceDesk Ticketing Tool ServiceNow.- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.- Experience working in a fast-paced environment.- Strong customer service experience.- Excellent communication skills.- Ability to multitask well.- Real time Ticket creation and documentation.- Ability to perform tasks within SLAs.- Perform remote troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the SOPs / KBs related to the issue and the relevantdetails provided by customers.- Walk the customer through the problem-solving process.- Escalate unresolved issues to the next level of support personnel.- Provide accurate information on IT products or services.- Record events and problems and their resolution in logs.- Follow-up and update

Job briefWe are looking for a qualified Computer Technician to install, maintain and repair computers and networks. You will be the one to ensure that adequate IT infrastructure is in place and is used to its maximum capabilities.As a computer technician you must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality.The goal is to install and maintain high quality networks and computer systems.ResponsibilitiesSet up hardware and install and configure software and driversMaintain and repair technological equipment (e.g. routers) or peripheral devicesInstall well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)Manage security options and software in computers and networks to maintain privacy and protection from attacksPerform regular upgrades to ensure systems remain updatedTroubleshoot system failures or bugs and provide solutions to restore functionalityArrange maintenance sessions to discover and mend inefficienciesKeep records of repairs and fixes for future referenceOffer timely technical support and teach users how to utilize computers correctlyRequirements and skillsProven experience as computer technician or similar roleExperience with LAN/WAN networksThorough knowledge of computer systems and IT componentsGood knowledge of internet security and data privacy principlesExcellent troubleshooting skillsVery good communication abilitiesExceptional organizing and time-management skillsBSc/BA in Computer Science, engineering or relevant fieldRelevant certifications (e.g. CompTIA A+) will be an advantage

Desktop, Laptop hardware setup including assembling troubleshooting.Installation, configuration and troubleshooting of Operating system, all types of applications, drivers and necessary updates.Basic Network troubleshooting in desktops, laptops and printers.Operating system Antivirus software updates logs in desktops laptops Installation, Email configuration in desktops laptop users Installation, configuration and troubleshooting of Printer in desktops and laptops.

Key Responsibilities:End-User Support:Provide first-level technical support to end-users via phone, email, or in-person.Troubleshoot and resolve hardware, software, and network-related issues on desktops and peripherals.Hardware and Software Installation:Install, configure, and upgrade desktop hardware and software components.Set up and deploy new desktops, laptops, and related equipment.System Maintenance:Perform routine maintenance tasks, including system updates, patches, and antivirus scans.Monitor system performance and address issues proactively.User Training:Assist users in familiarizing themselves with hardware and software functionalities.Provide basic training on common applications and tools.Documentation:Maintain accurate records of hardware and software inventory.Document support interactions and resolutions for future reference.Collaboration:Collaborate with other IT support teams to escalate and resolve complex technical issues.Communicate effectively with end-users and other IT staff.Remote Assistance:Provide remote assistance using remote desktop tools to troubleshoot and resolve issues.Assist users with remote access and connectivity.Security Compliance:Enforce security policies and procedures related to desktop systems.Ensure compliance with company security standards and protocols.Troubleshooting Documentation:Document common issues and resolutions in the knowledge base for reference.Contribute to the creation and maintenance of troubleshooting guides.Qualifications and Skills:Associate's degree or relevant certification in Information Technology or a related field.Basic understanding of desktop hardware, operating systems, and common software applications.Familiarity with Windows and Mac operating systems.Strong problem-solving and analytical skills.Excellent communication and interpersonal skills.

Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts. Supporting the roll-out applications. Providing support in the forum. Managing multiple cases at one time. Testing and evaluating new technologies.

Role: Workspace IT Infrastructure AnalystExp: 5+ yrs.Location: PuneNotice period: 1 monthResponsibilities: Work closely with stakeholders to determine and execute strategies to enableconsultants, clients and guests to work effectively and collaboratively - in ouroffices and on client sites Support and help customers use our internal applications such as videoconferencing, collaboration, device management and security Deal with multiple requests simultaneously - face to face, via chat, email and aticketing system Manage complete lifecycle of assets by working closely with Procurement Lead Help with IT consulting and coordinate office build outs and ODC setup. Liaise with external providers and vendors to provide a consistent and seamlessexperience for consultants, clients and guests Be the subject matter expert on hardware, infrastructure delivery andmaintenance and work closely with delivery teams to implement, secure andmaintain this infrastructure Work with CSTs to ensure consultants have the tools they need to do their roleeffectivelyAs a values-based organization we highly value personal skills and a passion fortechnology. We are looking for someone with the following skills : Problem analysis and solving skills, proactively thinking outside existing solutionsand look at ways to improve what has been implemented. E.g improve userexperience around printing, pairing etc. Proactive communication in English with the team, stakeholders, customers andguests - including colleagues from around the world. This will include bothwritten and verbal communications. Collaborative approach and understanding the value of pairing and knowledgesharing Actively managing your own time and tasks but seeking help and guidance whennecessary, while constantly providing transparency on tasks Supporting not only stakeholders

LRNs Client Support team is the first line of support for LRNs proprietary applications, working with customersprogram administrators, stakeholders, and internal customers. Client Support Specialist responsibilities includeprogram administrator systems training, program administrator assistance, and responsibility for delivery ofminor system configuration and content changes. The Client Support Specialist works on a team of supportprofessionals and has individual responsibilities for application systems support of LRNs Partners.Your responsibilities will include:- Provide support to internal and external customers on all aspects of LRNs proprietary applications (functionsinclude: campaign set up, system generated e-mails, system reporting, user data management, andcustomization).- Using defined systems and processes, keep both internal and external stakeholders updated as to the statusof call tickets, requests, projects, issues, and changes.- Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed andmeasured.- Ensure at all times SLAs are observed and met to ensure timely resolution of customer support issues.- Manage expectations of internal and external customers, ensuring capabilities are not exceeded to thedetriment of the customer. Escalate issues related to capabilities where appropriate.- Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based onneed and impact. Work with internal stakeholders to address priorities.- Prepare and present (in written and verbal forms) product information that will assist customers with thecapabilities of LRN's systems.- Maintain quality levels for all work related to customers requests.- Ensure there is an ongoing dialog between LRN and each customer with whom the Client Assistance Centerteam member is working.- Collaborate with peers to discuss unique solutions and to document them.

Role details:We are starting to build our support function in India and are looking for a cohort of Support Analysts and Engineers to work with our customers in Europe and Asia. This team is the first line of contact with our customers and really sets the tone for their customer support experience.Requirements: 2+ years in a customer facing technical support role support SaaS products using SQL as a backend Experience in providing Phone and Email support to customers Experience with SQL, javascript, html, css preferred. SQL support experience is mandatory. Ideal candidate has worked in a startup with headquarters in the US Comfortable working night shifts and weekends. Comp days off during the week. Rotating shifts on a 3 month basis Experience in managing customer escalations - especially technical escalations This is a new team in a very startup mode and a lot of processes are still getting flushed out. Candidate must be comfortable working in a brand new team in a collaborative but dynamic environment.

Responsibilities- Support all aspects of Cloud operations on a day-to-day basis and monitoring continuous availability, durability, scale and up-time of multi-cloud SAAS- Analyse events, perform troubleshooting and incident response, communicatewith internal stakeholders and track events & problems through to resolution- Build & maintain SOP, tribe knowledge for necessary monitoring, automationactivities- Closely collaborating with Production engineering & DevOps on SAASimprovementsDesired Skills And Experience- Minimum 1 year of experience as a NOC engineer and/or Linux sysadmin and/orinstrumentation engineer- Working knowledge of public cloud environments(AWS/Azure/GCP) &Kubernetes orchestrated containerized workload is a plus- Experience on any monitoring & instrumentation tools (Prometheus/Grafana, newrelic, elastic or equivalent)- comfortable on automations (Jenkins, Python, Shell scripting)Soft Skills- Strong written and verbal communication skills.- Candidate must know to speak, read and write Bengali- Highly team oriented & practises collaboration as a key to success- Strong attention to details and able to handle concurrently multiple tasks.- Ability to work independently under minimal supervision- Willing to work on shift basis (Day & Night)

Job Description for Technical Support Engineer L1:Experience - 0 months to 1 year Attend all the tickets forwarded by Service Desk and Incident management team. Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA. Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners. Supporting end users for their hardware, operating system and application related issue. Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution. Ensure adherence to operational & technical escalation process (escalation matrix) Provide accurate information in the shift handovers and on email to the respective Managers. Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's. Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases. Asset Inventory management - need to capture accurate inventory and share with respective Asset team.

Well experienced in remote infrastructure management with the help of remote management tools Responsible for attending trouble tickets & issue calls from various customers with various help desk tools. Responsible for managing Installation, configuration, migration, of Infra Responsible for infrastructure monitoring services, routine and preventive maintenance, service restoration and provide assurance to customers. Responsible for infrastructure performance, availability, alarm, configuration and fault management. Experience in a cloud computing or thin client environment is highly desirable Experience in Virtualization Technologies is desirable

Technical Support ExecutiveJob DescriptionTroubleshooting of all types of Hardware ( Desktop / Laptop / Printers ) , software application & Networking problems . Installation , Troubleshooting and configuration of Windows / Linux based operating systems & Patch management . Good experience in Installation , configuring & troubleshooting of MS Outlook 2007/10/13/16 or Office 365 , Taking Regular data & mail backup of MS outlook ( PST Configuring & troubleshooting of Desktop / Laptops for L1 level Configure & Troubleshooting of TCP / IP settings & connectivity problems for client computers and add them to domain . Installation and Managing Windows patches for client systems Basic software and 05 Installation

We are looking for L1 Support Staff having knowledge of Computer Hardware & Networking. Candidate must have fluency in English & Hindi.Mainly place of work will be at School.

Please find below JD for Call Co-ordinator.Location: Andheri west Provide L1 telephonic supportUnderstand the problem and perform troubleshooting for the issuesCoordinate with L2 teams for speedy resolution.Resolve calls within the TATMaintain all call records in client ticketing toolCollect and Maintain all customer acknowledged service reportsAn IT Call Coordinator plays a crucial role in managing and overseeing the flow of IT support requests within an organization. Their responsibilities typically include:Handling Support Requests: They receive, prioritize, and route incoming IT support calls or tickets to the appropriate technical support staff or team.Monitoring and Tracking: They keep track of the status of ongoing support issues, ensuring that they are being addressed in a timely manner and follow up on unresolved issues.Communication: They act as a liaison between the IT department and end-users, providing updates, gathering necessary information, and ensuring that communication channels remain open.Documentation: They maintain records of support requests, resolutions, and other relevant information for tracking performance and improving processes.Escalation: They identify and escalate complex or high-priority issues to senior technical staff or management as needed.Process Improvement: They may be involved in analyzing support metrics to identify areas for improvement in the support process.Customer Service: They ensure that users receive prompt and courteous assistance, addressing any concerns or complaints that arise during the support process.