Service Manager (3-4 Years)

Key Responsibilities

Team Leadership: Hiring, training, and supervising technicians, service advisors, and support staff.

Workflow Optimization: Managing the schedule of the service floor to ensure jobs are completed on time.

Customer Resolution: Handling escalated customer complaints and ensuring a First Time Right (FTR) approach to repairs.

Financial Management: Tracking the department's revenue, managing expenses, and ensuring the service center meets its profit targets.

Quality Control: Monitoring the quality of work performed and ensuring compliance with safety and industry standards.

Inventory Management: Overseeing the availability of spare parts and tools required for service operations.

🛠️ Required Skills

Technical Expertise: A deep understanding of the products being serviced (., if in an auto-center, knowledge of engine mechanics).

Soft Skills: High emotional intelligence to deal with frustrated customers and manage a diverse technical team.

Analytical Thinking: Ability to read Service Dashboards and identify why certain metrics (like Turnaround Time) are lagging.

Operational Management: Mastery of ERP or Service Management software (like Salesforce Service Cloud or industry-specific DMS).

• Experience

  3 - 4 Years

• No. of Openings

  1

• Education

  Diploma (Mechanical)

• Role

  Service Manager

• Industry Type

  Editors / Journalism / Content

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Impact HR and KM Solutions Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery