Service Coordinator

World Traders Manufacturing Co.

desired candidate profile:

• strong planning capabilities, organizational skills, leadership ability, and customer service skills.

• effectively communicate in english and take a leadership role over the group for which they coordinate.

• knowledge of import and export.

• able to interpret internal and external business challenges with impact on the organization and recommends best practice solutions.

• ability to analyse trends or deviations from standards and implement creative and unique cross-functional solutions.

• proficiency with applicable software applications in related field.

• able to effectively communicate complex information to both management and other employees, anticipating questions and focusing on key elements.

• ability to implement and ensure compliance to company rules and business processes.

• handles sensitive issues and exhibits exemplary customer service to internal and external customers.

• ability to work in a team-oriented environment is critical & to give and receive constructive feedback and coaching, and respond appropriately.

• calender management

roles and responsibilities:

• plans, schedules, and tracks service technicians for day-to-day operations. coordinates with service technicians for completing client visit.

• serves as the initial point of contact for clients and forwards client problems to service technicians.

• assists with logistics including travel for service technicians.

• coordinates with service technicians for spare parts requirements of clients.

• coordinate with client and manufacturers for spare parts and manage the entire process from enquiry of client to shipment and delivery to client.

• maintain spare past inventory in house.

• make and send service offers and pi for advance payment to clients.

• coordinate with accounts department for payment follow ups as well as advance for service technicians for visits.

• works under

• Experience

  4 - 5 Years

• No. of Openings

  1

• Education

  B.A, B.C.A, B.Com, Higher Secondary, Professional Degree

• Role

  Service Coordinator

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Nariman Point, Churchgate Mumbai