The Retail Head is responsible for leading and overseeing all retail operations to drive sales growth, profitability, and brand excellence across all store locations. This role involves strategic planning, operational management, team leadership, and ensuring exceptional customer experience.
Key Responsibilities
Strategic Leadership
Develop and execute retail strategies aligned with overall business objectives
Drive revenue growth and profitability across all retail outlets
Identify market trends and expansion opportunities
Set annual sales targets and performance benchmarks
Operations Management
Oversee daily retail operations across all locations
Ensure consistent visual merchandising and brand standards
Monitor inventory levels, stock planning, and supply chain coordination
Implement SOPs to improve operational efficiency
Sales & Performance Management
Track store-wise sales performance and implement corrective measures
Analyze sales reports, KPIs, and market data
Optimize pricing strategies and promotional campaigns
Team Leadership
Lead, mentor, and develop store managers and retail teams
Establish performance goals and conduct regular evaluations
Foster a high-performance and customer-focused culture
Customer Experience
Ensure exceptional customer service standards
Address customer escalations and improve satisfaction metrics
Implement loyalty and retention strategies