We are looking for a Relationship Manager to join our team in Domlur. This role is essential for maintaining and enhancing our customer relationships, ensuring satisfaction and loyalty.
**Key Responsibilities:**
- **Manage Client Accounts:** Develop and maintain strong relationships with clients to understand their needs and ensure they receive excellent service.
- **Resolve Issues:** Address any concerns or problems clients may have swiftly and effectively, ensuring their satisfaction and trust in our services.
- **Identify Opportunities:** Proactively identify upselling and cross-selling opportunities that could benefit clients and enhance their experience with our products.
- **Regular Communication:** Maintain regular contact with clients through calls, emails, and meetings to keep them informed about new services and company updates.
- **Collaborate with Teams:** Work closely with sales, marketing, and other teams to ensure a cohesive approach to customer management and service delivery.
**Required Skills and Expectations:**
- A diploma or equivalent qualification, with 2-5 years of experience in relationship management or a similar role.
- Strong interpersonal and communication skills, necessary for building rapport with clients and colleagues.
- Excellent problem-solving abilities to address client issues effectively and maintain positive relationships.
- A proactive and customer-oriented mindset, with a focus on meeting client needs and enhancing satisfaction.
- Ability to work well in a team and independently, ensuring productivity within a full-time office setting.
Candidates must be male and ready to work on-site in Domlur.