• managing large amounts of outbound calls in a timely manner.
• identify customers' needs, clarify information, research every issue, and provide solutions.
• seize opportunities to build comfort with customers and handhold them in educating them about our product offerings and closing the sale of products.
• build sustainable relationships and engage customers by taking the extra mile.
• developing knowledge of customer needs and trends to improve customer satisfaction and loyalty.
• frequently attend training sessions to improve knowledge and performance level.
• meet personal/team qualitative and quantitative target
requirements:
• strong written and verbal communication skills along with active listening and interpersonal skills.
• should be able to grasp information, processes and apply concepts in different real-world scenarios.
• customer focus and adaptability to different personality types.
• ability to empathize with customers and build a relationship.
• ability to work in a high-pressure environment.
• successful completion of graduate degree is mandatory.
• fluency in hindi and english, knowledge of regional languages will be preferred (malayalam, bengali, punjabi, telegu, tamil)
office timings:
• 6 days working, (monday to saturday)
• the second saturday of the month is off.
• expected 9 hours of work from the office between (9:00am to 7:00pm)
eligible streams:
open for all.