Education Counsellor - Shela Ahmedabad

The Admission Counselor is responsible for managing the end-to-end admission process by

counselling prospective parents and students, converting inquiries into enrolments, and

ensuring a smooth, professional, and positive admission experience aligned with CBSE norms

and school policies.

Key Roles & Responsibilities

1. Inquiry Handling & Counseling

ï‚· Act as the first point of contact for admission inquiries (walk-ins, calls, emails,

WhatsApp, website, social media).

ï‚· Counsel parents and students on curriculum, CBSE framework, school philosophy,

infrastructure, activities, fees, and policies.

ï‚· Provide accurate and timely information to address parent queries and concerns.

2. Lead Management & Follow-ups

ï‚· Maintain a structured database of inquiries, follow-ups, visits, and conversions.

ï‚· Conduct regular follow-ups to ensure timely closure of admissions.

ï‚· Track inquiry-to-admission conversion ratios.

3. School Tours & Open Houses

ï‚· Schedule and conduct campus tours and open house events.

ï‚· Present school offerings confidently and professionally.

ï‚· Coordinate with academic and administrative teams during visits.

4. Admission Process & Documentation

ï‚· Guide parents through application procedures (online/offline).

ï‚· Ensure collection, verification, and submission of all required documents as per CBSE

guidelines.

ï‚· Coordinate entrance tests, interviews, and admission confirmations.

Admission Counselor

5. Coordination & Internal Communication

ï‚· Work closely with the Principal, Coordinators, Teachers, Accounts, and Transport

teams.

ï‚· Communicate assessment outcomes and admission status to parents.

ï‚· Support orientation programs for newly admitted parents and students.

6. Marketing & Outreach Support

ï‚· Assist in admission campaigns, school events, exhibitions, and community outreach

programs.

ï‚· Share parent feedback and market insights with management.

ï‚· Represent the school professionally at external events.

7. Reporting & Compliance

ï‚· Prepare daily, weekly, and monthly admission reports.

ï‚· Maintain confidentiality of student and parent information.

ï‚· Ensure compliance with CBSE admission norms and school policies.

Key Performance Indicators (KPIs)

ï‚· Number of inquiries handled

ï‚· Conversion rate (inquiry to admission)

ï‚· Parent satisfaction & feedback

ï‚· Timely completion of admission cycles

ï‚· Accuracy of documentation

Required Qualifications

ï‚· Graduate / Post-Graduate (any discipline)

ï‚· Prior experience in school admissions / education sector preferred

Experience

ï‚· 2€“5 years of experience as an Admission Counselor / Front Office Executive in a

school or educational institution who has handled the CBSE Admission process and

aware of the CBSE ls & Competencies

ï‚· Excellent communication skills in English

ï‚· Strong interpersonal and Counseling skills

ï‚· Customer-centric approach with problem-solving ability

ï‚· Good organizational and time-management skills

ï‚· Proficiency in MS Office, CRM tools, and digital communication platforms

Personal Attributes

ï‚· Polite, patient, and empathetic

ï‚· Presentable and professional demeanor

ï‚· Target-oriented with a positive attitude

ï‚· Ability to work under pressure during peak admission seasons

• Experience

  2 - 5 Years

• No. of Openings

  1

• Education

  Post Graduate (Other Master Degree, Post Graduate Diploma, M.A, M.Com, M.Sc)

• Role

  Education Counsellor

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  shela , bopal Ahmedabad