Customer Support Specialist Jobs For Freshers - Delhi NCR

📌 Job Title: Deputy Manager/Assistant Manager - Customer Support Background in Travel Domain

🏢 Company: Radical Minds Technologies Pvt. Ltd.

📍 Location: Sector 57, Noida

✨ About the Role

Radical Minds is looking for an experienced Deputy Manager / Assistant Manager - Customer Support in Travel Domain who can effectively manage teams, ensure service excellence, and drive sales performance. The ideal candidate should have strong leadership abilities, excellent communication skills, and hands-on knowledge of GDS systems (Amadeus & Galileo).

🔑 Key Responsibilities

Manage and supervise the Customer Support team to achieve daily and monthly targets.

Monitor team performance, productivity, and quality standards.

Handle customer escalations and ensure timely resolution.

Support the team with GDS-related queries (Amadeus & Galileo) when required.

Develop strategies to improve sales conversions and customer satisfaction.

Conduct team briefings, training sessions, and performance reviews.

Maintain MIS reports and share performance insights with management.

Ensure adherence to company policies and process guidelines.

🎯 Requirements

Minimum 1 year of proven experience as an Deputy Manager or Assistant Manager.

Strong working knowledge of Amadeus & Galileo (mandatory).

Excellent communication and leadership skills.

Strong problem-solving and team management abilities.

Ability to work in a target-driven and fast-paced environment.

Good understanding of BPO operations and performance management.

• Experience

  0 - 3 Years

• No. of Openings

  100

• Education

  Graduate (B.B.A, B.Com, BDS, BHM)

• Role

  Deputy Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  NOIDA sector 57