Customer Support Executive Jobs For 12th Pass Freshers

job description: customer service associate (inbound / outbound)

location: agra

languages required:

primary: hindi

secondary: english

job summary

the customer service associate will be responsible for handling inbound and outbound customer calls related to banking services. the role requires providing accurate information, resolving queries, and ensuring a professional and satisfactory customer experience.

key responsibilities

handle inbound calls and assist customers with queries and complaint registration.

provide end-to-end resolution with high accuracy and ensure first time right (ftr).

stay updated with banking products, services, and standard operating procedures.

communicate professionally and effectively with customers and internal stakeholders.

maintain documentation of interactions and follow process guidelines.

eligibility criteria

educational qualification:

minimum 12th pass, or

3-year diploma after 10th, or

any higher qualification

technical skills:

basic knowledge of ms office

typing speed: 15 wpm with 85% accuracy

specific skills:

good communication skills

problem-solving ability

customer-focused mindset

ability to adapt to process changes

working conditions

working days: 6 days a week (1 rotational week off)

shift duration: 9 hours including breaks

shift timings:

males: 24×7 rotational shifts

females: between 6 am to 6 pm (any 9 hours)

• Experience

  0 - 2 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  Agra