Focus Elite

Satellite, Ahmedabad

1. Call Handling & Productivity Make outbound calls as per daily targets. Maintain required calls per hour and login adherence. Ensure maximum connect rate and efficient dialing. 2. Lead Qualification / Conversion Effectively pitch the campaign (AFFF / PFAS / RBX or relevant process). Identify eligible leads based on defined criteria. Transfer qualified calls or close leads as per process requirement. Maintain strong follow-up on interested prospects. 3. Quality & Compliance Follow approved scripts and call flow strictly. Ensure compliance with US regulations (DNC, consent, disclaimers, etc.). Maintain accurate and complete data entry in CRM. Avoid misrepresentation or false commitments. 4. Customer Interaction & Experience Handle conversations professionally with US customers. Build rapport, listen actively, and respond clearly. Address objections confidently and politely. Ensure positive customer experience on every call. 5. Data Accuracy & Documentation Update CRM with correct call dispositions. Capture all required lead details without errors. Maintain proper notes for follow-ups and call backs. 6. Adherence & Discipline Follow shift timings, break schedules, and attendance policies. Maintain dialer/login adherence. Be available during working hours with minimal idle time. 7. Performance Improvement Act on feedback shared by TL/QC.Improve call quality, conversion rate, and communication skills.Participate in training and coaching sessions.8. Team ContributionCollaborate with team members to achieve floor targets.Share best practices and successful pitch techniques.Maintain a positive and performance-driven attitude.Interested Candidates can reach outContact - 9023636210Email - hr@focuseliteweb.com

Key Responsibilities: 1. People Management: Provide coaching, guidance, and mentorship to a team of agents to enhance their performance and productivity. Conduct regular performance evaluations and implement development plans as needed.2. Target Achievement: Set ambitious targets for the team and work closely with individual agents to ensure goals are met or exceeded. Monitor performance metrics and implement strategies to improve efficiency and effectiveness.3. Lead Generation: Drive the generation of leads through proactive outbound calling efforts. Provide training and support to agents to optimize lead generation techniques and ensure quality standards are maintained.4. Coordination: Collaborate closely with US counterparts to align strategies and goals, ensuring seamless communication and coordination across teams. Liaise with directors based in India to provide regular updates on team performance and initiatives.5. Performance Analysis: Analyze call center data and performance metrics to identify trends, opportunities, and areas for improvement. Develop and implement strategies to address challenges and optimize performance.6. Training and Development: Develop and deliver training programs to enhance the skills and knowledge of team members. Keep abreast of industry best practices and incorporate relevant training materials into coaching sessions.Interested Candidates can reach outContact - 9023636210Email - hr@focuseliteweb.com

We are seeking a dedicated Team Leader to guide and support our team in achieving both individual and collective goals. The ideal candidate should possess strong leadership skills and be ready to foster a positive work environment.- **Lead and Manage the Team**: You will be responsible for overseeing daily operations, ensuring that team members are on track with their tasks and meeting deadlines.- **Set Goals and Objectives**: You will help establish clear goals for the team, providing direction and ensuring everyone understands their individual roles in achieving these objectives.- **Performance Monitoring**: Regularly assess team performance, offering constructive feedback and guidance to support team members' growth and development.- **Motivate and Coach Team Members**: Encourage motivation within the team by recognizing achievements, providing support, and fostering professional development opportunities.- **Facilitate Communication**: Act as a liaison between upper management and team members, ensuring clear and effective communication regarding projects, feedback, and expectations.- **Problem-Solving**: Address any challenges or conflicts that arise within the team, finding solutions that maintain harmony and productivity.The ideal candidate will have 2 to 5 years of experience in a similar role, strong interpersonal skills, and the ability to inspire and lead others. You should be organized, capable of multitasking, and excel in a fast-paced environment. A positive attitude and excellent communication skills are essential for success in this position.