Escalation Manager Jobs

Customer Service ExecutiveHandle inbound and outbound customer calls, emails, or chats professionally.Respond to customer inquiries and provide accurate information about products or services.Resolve customer complaints and issues in a timely and effective manner.Maintain a high level of customer satisfaction and service quality.Record and update customer interactions in the CRM system.Escalate complex issues to the relevant department when required.Follow company policies, service standards, and communication guidelines.Build positive relationships with customers and ensure a smooth service experience.Meet individual and team performance targets (quality, productivity, and response time).Stay updated with company products, services, and processes.

We have vacant of 50 infosys service desk engineer Jobs in Bhubaneswar, Chennai, Bangalore, Hyderabad, Visakhapatnam, Kolkata, Mumbai, Delhi, Cuttack, Vijayawada, for Freshers Educational Qualification : B.Com, B.E, B.Tech, Any Master Degree Skill communication, and problem-solving skills. On the technical front, a fundamental understanding of operating systems like Windows, macOS, and various Linux distributions is crucial. They must be proficient in troubleshooting hardware and software issues, including but not limited to, printer connectivity problems, application crashes, and network configuration errors. A solid grasp of networking concepts such as TCP/IP, DNS, and DHCP is essential for diagnosing connectivity issues. They should also be familiar with Active Directory for managing user accounts, permissions, and group policies, and be able to provide support for common business applications like Microsoft 365, including Outlook, Word etc.interview inteview process :-Thank you for your interest in the position at Rightfit Resources.We were impressed by your profile as reviewed by our ATS system, sabkajobs.com, and would like to invite you for a first-round interview.To proceed with scheduling your interview, please follow these two steps:Download the SabkaJobs app: Our interview scheduling and communication will be managed through the SabkaJobs app. Please download it from the Google Play Store using the link below:SabkaJobs Play Store Linkhttps://play.google.com/store/apps/details?id=com.inv.jobtools2025Book Your Interview Slot: Once you have downloaded the app, please log in and navigate to the Interviews section to find available slots for the [Job Title] position and book one that suits your availability.We look forward to speaking with you and learning more about your qualifications.If you have any questions, please do not hesitate to contact us at 9494586090.Sincerely,The Recruitment TeamRightfit Resources9494586090.

We are looking for Client Relationship Executive to initiate and nurture steady, mutually beneficial relationships with our clients. As a relationship executive, you should maintain contact with clients, work to understand their needs, and then advise them on which of our offerings could best support their objectives. You should also make use of CRM software to document your progress, which ought to be accessible to pertinent internal divisions.To be successful as a relationship executive, you should ensure alignment between our organization's objectives and each client's needs. Ultimately, an indispensable relationship executive will take ownership of their work, including their role in promoting clients' interests.Relationship Executive Responsibilities:Meeting with potential clients to gauge the utility and viability of prospective working relationships.Ensuring regular contact with existing clients to maintain our company's presence.Repairing disengaged or fractured relationships.Conducting in-depth needs assessments to better understand each client's requirements.Identifying a range of our offerings that could meet the goals and values of each client.Proposing and deliberating potential solutions in consultation with clients.Prompting clients to upgrade their existing packages and to purchase additional offerings.Settling clients' concerns in a swift and professional manner.Harnessing internal relationships to better address clients' needs and to maximize our profits.Relationship Executive Requirements:Degree in marketing, finance, communication, or a similar discipline.Prior experience as a relationship executive, ideally in a similar organization.Valid driver's license.Familiarity with CRM software and procedures.In-depth knowledge of effective sales and negotiation tactics.Outstanding verbal and written communication.Ability to forge profound working relationships.Strong interpersonal and collaborative skills.

Greetings from Circuit Systems India Pvt Ltd/PCB PowerWe are hiring Sales Support Executive (pre & post technical sales support)Qualification Required: - Any UG Graduation (Electronics & Communication / Electrical / Electronic degree is a preferred)Skill Set Required: - Great Verbal & Written Communication Experience : 0-3 Years(Freshers can also apply)Location :- AhmedabadJob Responsibilities Provide Pre-sales technical assistance, services and products education. Work on sales support services and provide technical and commercial back up as required. Support marketing activities by attending trade shows, conferences and other marketing events. Generate and process new sales leads, inquiries and purchase orders as necessary. Answer Emails, Phone calls and chats from customers and deal with queries as they arise. Follow up with customers to make sure that they are satisfied with a particular product or service. Experts attention to detail, as customers may have the same problems; reports the problems as necessary. Deal with any customer complaints and resolves the issue as necessary Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management Solicit cross-selling and up-selling opportunities within the customer care experience. Take the extra mile to engage the customerContact:- +916358858274/ hr.seniorexeamd@pcbpower.com

About UsDuroflex is a leading Sleep Solutions company with over 5 decades of experience and 3000 retail locations in India and around the world. Duroflex produces and sells a high-end line of mattresses, pillows, and bed linens through its dealer and distributor networks, as well as online. Duroflex has established a solid supply chain over the years and is now looking to expand its eCommerce operations and implement superior and cost-effective technologies.Join our dynamic team at Duroflex in Bangalore!Are you passionate about driving results in the world of Customer Relations?We're on the lookout for energetic and driven individuals to fill Senior Executive roles in our CRM division!Role: Senior ExecutiveLocation: Bangalore, Corporate OfficeExperience: 1-3 yearsNotice Period: Immediate joiners preferredKey Responsibilities: Can Identify New opportunity Liaising with customers Processing Orders on time Dealing with adjustments Second Level to handle complaints Resolution of customer's queries/complaints Interdepartmental Coordination and with Sites as well. Attending customers complaints and Queries. Handling face to face meeting with customers(If Needed) Customer Retention and Betterment (Must) Lead a customer relation teamMinimum RequirementGraduateGood Communication SkillsComposing Mails, Handling and Revert (Good writing skill)Soft SpokenIf you're ready to take your career to the next level and make a real impact in this space, we want to hear from you!Send your resume to pooja.mohithe@duroflexworld.comRegards,Duroflex People Function Team

Job Title: Associate - Customer ExperienceCompany Overview:Join our dynamic and rapidly growing food delivery organisation dedicated to revolutionising the way people experience dining. We're passionate about delivering exceptional service and delighting our customers with every interaction. As an Associate in our Customer Experience team, you'll play a crucial role in ensuring that every customer's journey is seamless and enjoyable.Position Overview:As an Associate - Customer Experience, you will be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their overall satisfaction. You will work closely with our operations team to address concerns, manage inquiries, and maintain a high level of service excellence.Responsibilities:Handle incoming customer inquiries via various channels including phone, email, chat, and social media in a timely and professional manner.Assist customers with placing orders, tracking deliveries, and resolving any issues or concerns they may have.Proactively reach out to customers to gather feedback, address concerns, and ensure their overall satisfaction.Collaborate with the operations team to escalate and resolve complex customer issues promptly.Maintain accurate records of customer interactions and transactions.Identify trends in customer inquiries and provide feedback to the relevant teams to improve processes and service offerings.Assist in developing and implementing strategies to enhance the overall customer experience.Stay up-to-date on product offerings, promotions, and company policies to provide accurate information to customers.Requirements:Bachelor's degree in Business Administration, Hospitality, Communications, or related field preferred.Prior experience in customer service or a similar role is advantageous.Excellent communication skills, both written and verbal.Strong problem-solving abilities with a focus on providing effective solutions.

Provide the required information to the customers about their complaints Resolve any queries by mailing and can be communicate directly with higher authorities. Maintain database by updating customer information daily Communication skills must be good ( verbal and written) Keep the team informed about customer emails and their revert regularly

Join Our Team as a Escalation Specialist at Digi2L!Are you passionate about home appliances , quality service and making a meaningful impact? If so, Digi2L is the place for you. We are an early start-up with a vision to unlock India's potential in the preloved appliance market. Our innovative Customer Ready, Price Ready, Payment Ready approach simplifies gadget disposal and offers optimal value. Through our Smart Buy & Smart Sell initiative, customers effortlessly sell preloved appliances and enjoy a guaranteed buyback of new items within 5 years.About the Role:Step into a critical position at Digi2L, where you will play a key role in addressing client and customer concerns, managing escalations, and ensuring a seamless experience. You will be responsible for handling escalations related to products or services, resolving problem tickets, and collaborating with upper management to address customer issues effectively. Join us in delivering exceptional customer satisfaction and streamlining operations.Location: Chakala, AndheriNote: If you are not located in Mumbai, we kindly request you not to apply as this position necessitates immediate joining.Responsibilities:Manage and respond to customer escalations via calls and emails.Utilize expertise to provide effective solutions to customer queries and complaints.Handle high-level escalations, queries, and feedback on behalf of the company and senior stakeholders.Provide excellent customer service to ensure customer satisfaction.Resolve customer inquiries and complaints promptly and professionally.Desired Candidate Profile:6 months customer service - escalation specialist experienceBachelor's in related field preferredStrong organizational and active listening skills.Proficiency in conflict resolution and problem-solving.Energetic and positive work attitude.Thrive in fast-paced multitaskingTech-savviness a plusExperience in executive management support.Proficiency in Microsoft Office Suite,

The Team Leader required good communication in English.Roles and Responsibilities:Create an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members feedback and resolve any issues or conflictsRecognize high performance and reward accomplishmentsEncourage creativity and risk-takingSuggest and organize team building activities

**Job Title:** Customer Service Manager**Department:** Customer Support**Location:** Mumbai**Role Summary:**As a Customer Service Manager at Raise, you will play a crucial role in delivering exceptional customer experiences through our Investment & Trading platform, Dhan. You'll lead and support a team of Customer Service Representatives, ensuring efficient query resolution, customer satisfaction, and team growth. Collaborating closely with internal stakeholders, you'll contribute to our customer-centric mission and uphold our commitment to excellence.**Responsibilities:**- Lead a customer support team, addressing daily queries and disputes.- Train and mentor the team to enhance customer support and professional development.- Drive a customer-centric approach, setting clear goals and strategies.- Ensure timely and effective responses for superior customer experiences.- Improve customer satisfaction across various channels and achieve set goals.- Implement digital technologies to enhance the customer journey.- Manage escalations and coordinate with multiple stakeholders.- Establish metrics for team growth and performance.- Identify opportunities for enhanced effectiveness and productivity.- Develop and refine processes to elevate customer satisfaction.**Skills & Qualifications:**- Graduation in a relevant field.- 7 to 9 years of experience, preferably in the Broking industry.- Excellent verbal, written, and analytical skills.- Strong process orientation and professional discipline.- Effective cross-functional communication and influence.- Solution-oriented with strong problem-solving abilities.- Enthusiasm for promoting a customer-centric culture.

The candidate must have experience in handling escalation calls..The candidate must be fluent in Hindi and English...

As the Assistant Key Account Manager/Sales/Business Development, you will be responsible for supporting the Key Account Manager in managing and growing key accounts, identifying and pursuing new sales opportunities, and developing and executing business development strategies to drive growth.Responsibilities:Assist in managing and growing existing key accounts, developing relationships with key decision-makers.Conduct market research and analysis to identify trends, opportunities, and threats in the marketplace.Assist in developing and executing business development plans to drive growth and meet revenue targets.Collaborate with cross-functional teams to develop solutions and proposals that meet customer needs.Build and maintain a sales pipeline, tracking progress and updating sales forecasts.Participate in negotiating and closing deals, ensuring that contracts and agreements are in line with company policies and objectives.Build and maintain a deep understanding of our products and services, and effectively communicate their value proposition to customers.Provide regular updates to management on sales performance, market trends, and competitor activity.Continuously improve sales processes and strategies, identifying areas for improvement and implementing changes as needed.Support the Key Account Manager in administrative tasks, such as preparing reports, scheduling meetings, and updating customer information.Requirements:0-2 years of experience in sales, business development, or key account management.Excellent communication and interpersonal skills.Strong analytical and problem-solving skills.Ability to work independently and as part of a team.Ability to prioritize and manage multiple tasks and projects.Proficient in Google Business Suite and TrelloKnowledge of sales and business development best practices and industry trends.

ObjectiveThe incumbent would be responsible for increasing customer satisfaction, decreasing churn, and increasing product adoption or opportunities for revenue expansion. Role ResponsibilitiesThe role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. usage tracking, fulfillment and invoicing support and measuring OTIF etc. Managing the Suppliers Pick Up Plan and ensure that Pick up SLAs are met.Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform.Coordinating with teams for End-to-End Order Status from Supplier Pickups with Delivery (Order Life Cycle).Producing regular status, and quarterly activity reports to Moglix leadership.Managing support issues and escalations for Moglix customersKey Skills :- Negotiation, Communication, Operations excellence

To manage the day-to-day operations with a team of agents and meet the required numbers in terms of sales, quality, and productivity. Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers. Work very closely with team members to solve customer problems. Need to be approachable and supportive towards the team. Should have the ability to motivate the team to achieve their targets. Monitor team performance and report on metrics. Do regular performance evaluations. Create a motivating work environment & atmosphere. Develop a well-designed & motivating evaluation program Communicate with teams about their performance. Maintains and enhances the organization's customer care department by planning, implementing, and evaluating various policies, programs, and practices to Improve customer satisfaction. Discover training needs and provide coaching.

OverallIn Charge. Overall In Charge responsible for all activities, teams,customers, processes, administration and growth of the Branch.Team Management Serves as leader to the entire team of the Branch with a strong focus onoperational excellence while embracing and advocating the companyculture to his/her team. Leads from the front, ethical, committed, resultoriented and solution provider. To supervise the work of employees and will have to conductperformance evaluation of his or her team associates. R esponsible for team building, training and retention of employees Ensure that team members are adequately trained to handle/ followactivitie s and laid down processes required for meeting thecommitments as per SLA and monitor their activities regularly

Resolving complaints in defined TAT and ensuring good CSAT ratings. Creating new SOPs and processes and working on continuous improvement on lead management, order management, complaint handling etc. Enabling and developing customer centricity as the core principle within the team. Manage multiple projects and tasks while maintaining operational standards. Provide immediate supervision to Customer Care staffs and operates with no supervision in a complex environment Proactively identify, define and solve the most complex problems that impact the functioning of the Team. Anticipates internal and/or external business challenges recommend & develop process or service improvements plans and recommend to Customer Service Manager. Promote an elevated customer experience by providing feedback, coaching, and training through consistent one-on-one coaching/meetings with direct reports. Maintain Quality Assurance expectations by reviewing and evaluating contacts, conducting individual coaching sessions, analysing reports and reacting to trends. Drive cross functional process improvements to support quality, productivity, cost goals and objectives. Work closely with the Training Manager to identify training gaps and recommend solutions to improve performance. Create and/or help administer contact centre activities that help promote a sales and service culture. Continually maintain working knowledge of all company products, services, and promotions. Run daily performance reports and maintain monthly scorecards. Leads projects within the team to achieve milestones and objectives Develops the team and then establish & monitors the processes which best utilize team talents for the purpose of meeting goals Regularly monitor ecommerce market places and generate more reviews on products. Should have handled and implemented CRM software in the previous stint.Send your resume to pooja.mohithe@duroflexworld.com