Customer Service Associate

THR

Key Highlights-

Process: Voice/Chat/E-mail for leading E-commerce Client

Designation: Customer Service Associate

Qualification: Undergraduates/Graduate / Post Graduate/Drop out

Experience: 0 - 6 Years

Qualification and Experience: MBA/PG/Graduate/ Drop out/ UG.

Job Location: Work from Home

Employment Type: Contractactual

Shift Type: Rotational

Interview Process: Telephonic

Job Roles & Responsibilities:

Answer calls/emails/Chat professionally to provide information about products and services, take/cancel orders or obtain details of complaints.

Keep records of customer interactions, details of inquiries, complaints and comments as well as actions taken.

Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Knowledge, Skills and Attitude:

Should have very good convincing and selling skills.

Should have good English communication skills.

Experience in Voice/Chat/e-mail process will be preferred

Should be very confident and presentable.

Fresher also welcome

Energy levels should be high

Technical Requirements-

Applicant must have desktop/laptop.

Must have window 10

Must have Anti-Virus

Must have web-Cam

Must have Power Backup

Must have Internet connection

Must have additional smartphone (Optional)

Compensation & Benefits: Rs. 15,000 - Rs. (CTC) per Month + Incentives; will be decided based on qualification, experience and interview. ESIC, PF & Gratuity, as per applicable law. Group Insurance, Cover.

Experience : 0 - 1 Years

No. of Openings : 100

Education : Higher Secondary, Diploma, Professional Degree, Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, B.Sc

Role : Customer Service Associate

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India